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Fieldpoint Integration Handbook

Fieldpoint Integration Handbook

3rd Party Software Integrations: Choosing the right field service management software that works with your other software solutions is key.

Fieldpoint’s mobile field service app goes PRO

Fieldpoint’s mobile field service app goes PRO

Fieldpoint’s new MobilePro mobile field service app is designed to give your technicians more access to information, better capabilities in the field, and the ability to customize to make it work the way you need it to work.

What is Dispatch Software And Who Should Use It?

What is Dispatch Software And Who Should Use It?

Dispatch software is a robust tool to give dispatchers the insight and flexibility when scheduling technicians for service calls. Optimize route planning, find more time for additional service calls and create the most efficient service department you can with field service software and dispatching tools.

Can field service be same day delivery? (Yes, it can!)

Can field service be same day delivery? (Yes, it can!)

Can your business offer same day service delivery to your customers? If you want to be able to handle any emergency situation, you have to be thinking service dispatch software to get your people to these calls on time.

What Field Service Management Can Learn From Black Friday

What Field Service Management Can Learn From Black Friday

Field service management can learn a lot from Black Friday shopping, including adding field service software, using subcontractors and third-party workers, moving towards a more data-driven operation and meeting the demands of customers in a unique way.

The Cloud Is Here For Field Service Management Software

The Cloud Is Here For Field Service Management Software

The cloud is here and field service management software is no exception. It offers more visibility and less expense to your business to maintain a cloud-based system and the industry is quickly moving in that direction.

4 Staffing Challenges in Field Service Management

4 Staffing Challenges in Field Service Management

Are you having staffing challenges? Can’t find enough skilled technicians to complete service work? It might be time to embrace technology and learn to sell field service a different way to new applicants.

Common Field Service For Small Business Challenges

Common Field Service For Small Business Challenges

Small business field service businesses face similar challenges in the field as their enterprise-level counterparts. But they don’t need an enterprise-level solution when a small business dispatch software will give them the tools they need.

How Do HVAC Companies Beat Their Competition On Price?

How Do HVAC Companies Beat Their Competition On Price?

Your competition might be coming in at a lower price than you. Your customer will be asking why? If you are running an HVAC field service software, you’ll have plenty of great answers to give them about why you offer quality service at your price.

Field Service Management Mistakes When After Profits

Field Service Management Mistakes When After Profits

Are you looking for more profit from your field service business? You might be making some common mistakes that actually isn’t helping you generate more profit at all. Make sure to avoid these mistakes, and why a field service management software can help you add more profit.

Emerging Subcontractor Management Trends Aided By Field Service Software

Emerging Subcontractor Management Trends Aided By Field Service Software

There are growing trends with concern towards subcontractors and their ability to act as your in-house technicians do in the field. It’s why subcontractor management tools inside field service software is growing in importance, especially if you want to make subcontractor contributions a big part of your growth plans.

4 Questions Field Service Management Software Can Answer

4 Questions Field Service Management Software Can Answer

Do you have questions? Your field service management software will have the answers. Get real-time information straight from the field and a full view of your technician’s movements for the best field service experience. Have answers to all your questions and make real change to your organization.

3 Ways in Which Dispatching Software Is Growing Businesses

3 Ways in Which Dispatching Software Is Growing Businesses

Are you wanting to grow your field service business? Have you looked at how dispatching be the thing that helps you grow? Dispatching software is how leading field service businesses are getting the most out of their technicians in the field.

How To Implement Field Service Management Software (Best Practices)

How To Implement Field Service Management Software (Best Practices)

Deploying a field service management software with mobile field service app can be complex. It requires plan to implement, develop and training schedule in order to ensure success. Here are some best practices to follow if you’re thinking of working with a field service management software.

Dispatch Software And Field Service Mobile App Go Hand-in-Hand

Dispatch Software And Field Service Mobile App Go Hand-in-Hand

Have you given your dispatchers a field service dispatch software to use to advance their scheduling and routing? Then you should also be giving your technicians a field service mobile app. They work together and one helps the other. You can’t automate and gain greater insight without the combined tools to do just that.

5 Advantages Of Field Service Automation

5 Advantages Of Field Service Automation

Are you taking advantage of field service automation tools? Do you know what the advantages ever are? Field service management is all about removing the mundane tasks and automating as much as possible so you can focus on delivering great service.

Work Order Management Isn’t The Only Management To Worry About

Work Order Management Isn’t The Only Management To Worry About

It’s more than just work order management that field service businesses need to worry about. There is contract management, your relationships and your people to manage. Don’t settle for just managing one thing. Manage them all with a field service management software.

5 Reasons QuickBooks with Field Service Software is a Must!

5 Reasons QuickBooks with Field Service Software is a Must!

Fieldpoint’s integration to QuickBooks creates a complete end-to-end field service management experience. It’s important to have an integration between these two critical systems for field service excellent. Here are five reasons why you need to integrate QuickBooks and your field service software.

Are You Delivering Quality Field Service Management?

Are You Delivering Quality Field Service Management?

Is your field service management business providing quality service and products? How do you actually know you are providing quality? Here are some questions to ask yourself about the quality of service you provide and if you need a work order software to help achieve it.

5 Questions Dispatchers Can Ask Using Dispatch Software

5 Questions Dispatchers Can Ask Using Dispatch Software

When customers call, there are questions dispatchers and call center agents need to be asking. But some of these questions have answers inside your dispatch software and work order management system. Find out what questions to ask and how Fieldpoint can help your dispatchers become more efficient.

Does HVAC Software Nurture Your Customer Relationships? (It Does!)

Does HVAC Software Nurture Your Customer Relationships? (It Does!)

Are you trying to better your relationship with your customers? Did you know that HVAC software could be the answer to your problems? Grow brand loyalty, build trust and earn repeat customers with a field service software that nurtures the relationships you have built with your longest customers.

Field Service Management Websites Should Be Optimized

Field Service Management Websites Should Be Optimized

Have you optimized your field service management website yet? Your website is not just about your phone number, address and a list of service. It’s the first sales channel that will funnel customers to your phone lines calling for service. But if you haven’t built an optimized website, no one will find you!

Field Service Software Strategy To Encourage Adoption

Field Service Software Strategy To Encourage Adoption

When service organizations add field service software to the mix, there can be some push back from the people who will be using it daily. Technicians and dispatchers may be hesitant to change, so have a strategy to encourage early adoption of service dispatch software before you buy.

5 Ways Field Service Management Software Can Help Companies Grow

5 Ways Field Service Management Software Can Help Companies Grow

Are you looking to grow your field service company? Have you thought about what cost-cutting ways field service management software can help you achieve that? With field service apps, connect your business, track more information, and automate processes to grow your business.

Field Service Management Data Tracking (It’s Important)

Field Service Management Data Tracking (It’s Important)

Are you tracking all your data? It’s important for every field service management business to be tracking the right data, in real-time, to make proper business decisions. Know your ROI, hit your KPIs and know the cost of doing business with proper data reporting and analytics.

4 Easy Steps To Make Your HVAC Field Service Go Viral

4 Easy Steps To Make Your HVAC Field Service Go Viral

Is your small to medium HVAC field service business looking to connect with customers more? Here are four steps to take to engage customers with social media platforms and how you should be using social media tools to communicate with potential clients.

How Can HVAC Field Service Software Handle High Customer Volume?

How Can HVAC Field Service Software Handle High Customer Volume?

Is your HVAC business able to handle the busy season? Do you know when the busy season even is for your company? Turn to an HVAC field service software and be prepared to handle the high customer volume during the busy season and continue to offer great customer service.

Was the Qwerty Keyboard Right for Field Service Mobile Apps?

Was the Qwerty Keyboard Right for Field Service Mobile Apps?

Mobile technology has changed. The days of the Qwerty keyboard are gone and in its place is touchscreen devices that offer more access on one screen. But was the Qwerty right for field service management? That’s like asking, were older processes right for field service management as well.

5 Capabilities Your Work Order Software Should Have

5 Capabilities Your Work Order Software Should Have

When looking at a work order software, there are 5 capabilities it should have to improve your business. Think about your process in the field today and what you want it to be in the future and target these 5 capabilities when looking to enhance your field service management with a software solution.

Solidify Your Bedrock with Field Service Dispatch Software Today

Solidify Your Bedrock with Field Service Dispatch Software Today

Are you using a field service dispatch software to get your resources where they need to be and get better control over their schedules? Today’s field service businesses need to ditch manual processes and use field service scheduling software to optimize and grow their business from the start of the service lifecycle.

5 Benefits of Knowledge Sharing With Field Service Applications

5 Benefits of Knowledge Sharing With Field Service Applications

Are your field service applications helping you with knowledge sharing? Is your field service management team benefiting from all the historical data and service history you have collected over the years? Drive your field service management forward with field service applications that put knowledge sharing at the forefront of your service.

3 Tips to Get Invoices Paid Easier And Faster

3 Tips to Get Invoices Paid Easier And Faster

Do you want to get your invoices produces easier and get them to your customers quicker? Do you have field service software to generate invoices automatically? Are you set up with levels of field service automation to make invoicing a snap? Check these tips to making invoices easier today!

Big Data Collection: Why Field Service Management Needs Analytics

Big Data Collection: Why Field Service Management Needs Analytics

Field Service Management needs big data. It also needs a field service management software to turn that data into useful analytics. Analytics and Big Data are driving field service forward and helping to improve the customer experience. So you need a solution to collect, store and process all that data and make it useful for your business.

HOW TO: Meet Facility Maintenance Needs with Facility Management Software

HOW TO: Meet Facility Maintenance Needs with Facility Management Software

Those providing facility maintenance have a tough task in front of them. How do you perform many different types of service for your customers? With facility management software, get control of all the services you offer, find ways to reduce expenses and grow your workforce with subcontractors.

Streamline Your Business With a Mobile Checklist

There is no doubt that field service software and work order management can have a positive impact on your business. For companies receiving large quantities of service calls, those are two of the resources that allow tasks to run more smoothly and efficiently from...

How Does HVAC Software Help Deliver Quality Service?

How Does HVAC Software Help Deliver Quality Service?

How can HVAC software help deliver great service for field service management businesses? They have to juggle the many different types of service they offer, add more calls in a day, track history and technician performance. In other words, they need HVAC field service software to drive them forward.

Key Investments to Make to Improve Field Service Management in 2019

Key Investments to Make to Improve Field Service Management in 2019

To improve the field service management of your business, you need to invest in specific initiatives. That means coming up with objectives you want to complete by the end of 2019, which may reshape your business. After all, you need to have a clear sign of where you...

7 Signs You Should Invest in Field Management Software

7 Signs You Should Invest in Field Management Software

What is Field Management Software? In field service operations, such as sending a truck out to service a home for pest control, having a repair crew go out to a job site, or any other "out of office" work that needs to be done, efficiency and safety of your employees...

What Does Your People Roadmap for HVAC Field Service look like?

What Does Your People Roadmap for HVAC Field Service look like?

Does your HVAC organization have a roadmap for new people coming onto your workforce? Have to set objectives, defined job roles and goals for new technicians? How will your HVAC field service software help with that? Plan ahead and get a people roadmap ready for the future of HVAC field service.

Breakthroughs in Field Service Management That Are Establishing New Trends

Breakthroughs in Field Service Management That Are Establishing New Trends

Innovations and new technology are pushing the field service management industry forward, offering new, automated ways to complete fieldwork. The push to automate the field service industry is seeing plenty of trends pop up with modern technology at the forefront. Check and see what trends field service management experts are embracing in 2019.

Outcome-Based Service is the Future of Field Service Management

Outcome-Based Service is the Future of Field Service Management

It’s no secret in the field service management industry that customers now demand more than just a service. They demand results. The drive in the field service management space is now moving away from simple break/fix. It’s even going beyond preventative maintenance to now be all about the results. Whatever the repair or service may be, at the end of it all, it’s about how you deliver on the results.

Keeping the Human Element in Field Service Management

Keeping the Human Element in Field Service Management

It seems like field service management is going the way of more technology and less human connections. In some instances, it’s for the better. Think of ways field service automation has decreased many of the manual processes that have to be done daily. Technicians are spending less time doing administrative work, and back office staff have many of their processes automated. Field service management software has been a great tool to push the industry forward and opened plenty of new doors and opportunities.

The Struggles of Field Service and How to Battle Them

The Struggles of Field Service and How to Battle Them

Luckily there are plenty of solutions to all field service management related challenges. It should be no question that field service software is among the top solutions for the problems field service organization have to battle

How Extensible is Your Mobile Application?

How Extensible is Your Mobile Application?

Venturing into the field service mobile app world, the question keeps popping up – how extensible is your mobile app? To elaborate, this means can you add smart forms, incorporate logic and workflow to your field service mobile app? Can you configure your workflow to manage your downstream activities to suit your technicians needs? Is the app serving as an extension of your back-office operations?

Where Does Your Field Service Management Need Improvement?

Where Does Your Field Service Management Need Improvement?

Improving your field service management is an improvement in your entire organization. From managers to dispatchers to technicians, everyone is going to feel the effects of improved field service management. Look at your field service software and the technology you use today and ask yourself what needs to be improved. Then look at your field service software and see if that can be accomplished or is it time to look somewhere else.

What is Field Service Management?

What is Field Service Management?

The question will arise whether your business needs field service management software. Every industry has different operational requirements and key success factors that need to be optimized. Does your company require this level of process consolidation?

How to Achieve Excellence with HVAC Field Service Software

How to Achieve Excellence with HVAC Field Service Software

As the HVAC industry changes, your organization will need an HVAC field service software that can handle the change. Fieldpoint’s field service management software comes complete with the tools needed to compete in today’s competitive field service market.

What Your Field Service Technicians Want on the Front Lines

What Your Field Service Technicians Want on the Front Lines

Your technician will be able to tell you what the worst part of their job is. Considering they are the ones doing the repair work, talking with customers and performing service, their needs and wants should be taken seriously. Ask them what changes they would like to see, and then see how a field service management software with field service mobile apps can offer a solution.

Field Service Scheduling: The Options for Your Business

Field Service Scheduling: The Options for Your Business

A field service management software that has the ability to select the right technician with the right skill set for service work, and then get them to the locations in an optimized fashion will have the best return on investment. The long-term impact by introducing field service scheduling software is reducing expenses and inefficiencies and increasing opportunities and productivity. A successful field service organization can do plenty with those takeaways from field service software and turn their business into a dynamic field service machine.

Fieldpoint Field Service Management Product Overview

Fieldpoint Field Service Management Product Overview

As service organizations look towards expanding their service offerings, they need to cater to complex work that can spans multiple technicians, days, skills and dependencies. This requires additional planning capabilities for the dispatcher.

The Hurdles and Opportunities HVAC Field Service Software Helps Us Address

The Hurdles and Opportunities HVAC Field Service Software Helps Us Address

Extend the boom of the HVAC industry and the growing economy well beyond the years it is predicted. Set up the future of your organization today by using field service mobile apps, modern technologies and field service software. Leaders are faced with hurdles every day in the HVAC market, but it’s how they are dealing with them to turn them from hurdles into opportunities that sets them apart.

Field Service Management Metrics that Positively Impact Your Revenue

Field Service Management Metrics that Positively Impact Your Revenue

Field service metrics are not something to brush aside. They can have a dynamic impact on your business and the revenue you generate. They give you a detailed look at the success and failures of your business, where your revenue is coming from and how much it costs to take on new customers. If you’re looking to grow your field service organization, start tracking these metrics using your field service management software’s business intelligence module

The Millennial and Field Service Management Go Hand in Hand

The Millennial and Field Service Management Go Hand in Hand

There is no question that the field service management industry today will look very different tomorrow and beyond. Baby Boomers make up 20 percent of the American public and on any given day, 10,000 baby boomers are retiring, according to Forbes. What may be more...

How Facility Management Software is a Game Changer

How Facility Management Software is a Game Changer

Facility management software is ensuring that service is completed on-time with the right technicians selected for the job. It can be a game changer to facility service organizations and offer new opportunities in their industry from the largest of jobs to the smallest.

Top 10 Benefits of HVAC Field Service Management Software

Managing an HVAC service delivery team has its challenges, but there are tools that you can use to solve them. HVAC software is designed with the HVAC industry in mind. Many organizations are turning to these types of software for an all-in-one approach to solving...

What are the Pros and Cons of Field Service Scheduling Software?

What are the Pros and Cons of Field Service Scheduling Software?

Field service scheduling software is helping to redefine first-time fix rates, is reducing costs in fleet maintenance and allowing field service organizations to take on more calls. All of these combined means more revenue opportunities to capitalize on, and potential growth from the business.

Field Service Management Market Trends to Watch For

Field Service Management Market Trends to Watch For

The field service management industry never stops growing. Be it more customers, more competition or more innovation, there is always something in the works. Worldwide, there are over 20 million field technicians that are worth an estimated $4.45 billion by 2022....

HVAC Software Solution to Keep Small Medium Businesses Competitive

HVAC Software Solution to Keep Small Medium Businesses Competitive

The HVAC industry isn’t made up of only large service companies with hundreds of technicians and massive service departments. Small, local shops service communities all across the world. These small-medium businesses have their own unique challenges, but they also...

Are We Focused on the Right Field Service Management Metrics?

Field service performance has become critical to service companies. It doesn’t matter how big or small they are, the competition is immense. Some of the most measured KPIs in service organizations are work orders completed, technician productivity/performance and...

A Business Case for Field Service Scheduling Software

Dispatching and scheduling technicians is being put into the spotlight in the field service industry. It’s more important than ever that technicians get to their destination on time. Customer demands are expecting prompt service and being late isn’t an option. That’s why hiring good dispatchers is so important to the success to a field service organization.

Be Prepared for Change with the Right HVAC Software

The HVAC industry is going through a massive shift, in large part because of two specific trends: the mass retirement of baby boomers and the greater expectations of customers. Customers are demanding more from their HVAC technicians, but HVAC service organizations...

What Is Service Scheduling Software?

What Is Service Scheduling Software?

Service scheduling software enables HVAC service businesses to better manage their resources as new bookings come in. Fieldpoint’s technician service scheduling software solution provides these businesses with a birds-eye-view of their team's upcoming jobs and...

Reduce Fuel Costs with HVAC Service Management Software

Reduce Fuel Costs with HVAC Service Management Software

One expense that can’t be avoided in the HVAC service industry is fuel costs. Fuel costs fluctuate based on the price at the pump. But if you are deploying service technicians in vans or trucks, then rising fuel costs are of concern to you. While you can’t reduce that...

Communications is Key Using HVAC Service Dispatch Software

Communications is Key Using HVAC Service Dispatch Software

Technology has made it easier for field service management to communicate with technicians in the field. It’s a challenge for today’s field service organizations to offer greater communication tools and standards. With HVAC service dispatch software, tools are being...

What is Field Service Automation?

What is Field Service Automation?

Just a year ago, automation was the talk of the field service industry. Today, it’s a standard in every field service management software solution. As the field service industry continues to see growth, field service automation will be behind it helping it grow...

Field Service Mobile App Giving Technicians More Wrench Time

Field Service Mobile App Giving Technicians More Wrench Time

Field service technicians get their work done efficiently. And they prefer to do it with as few obstacles as possible. Their job is to fix equipment and that is exactly what they want to do without the background noise. But unfortunately, there can be plenty of...

The Questions Managers Ask When Selecting Field Service Software

The Questions Managers Ask When Selecting Field Service Software

Ready to select field service software for your business? Great! Don’t know what to ask? Let industry leaders tell you what they are asking this time around. Mobile applications continue to dominate the field service management industry and are what industry leaders...

Is Strategy the Key to Field Service Management Success?

Is Strategy the Key to Field Service Management Success?

Strategic – The New Buzzword in Field Service There were many amazing things that happened in 2018 in the field service management industry. Processes became faster, technicians are more valuable, and mobility took over. There is a word, however, that sums up what...

2018 – Have We Found the Field Service Management Unicorn?

2018 – Have We Found the Field Service Management Unicorn?

Recap - 2018 Once again, the calendar year comes to an end. It sure has been an action packed 2018, full of technical advances and innovations in the field service management world!  A quick recap of 2018 - the field service management industry has seen some...

Field Service Automation Software – Are We There Yet?

Field Service Automation Software – Are We There Yet?

The Field Service Industry The field service automation software market is a highly dynamic one. Over the past few years we have witnessed product modifications, mergers and acquisitions contributing to the competitiveness of new technology. Before my very eyes, I...

Evaluate HVAC Field Service Software by Asking the Right Questions

Evaluate HVAC Field Service Software by Asking the Right Questions

HVAC field service software is confusing to evaluate because there are tools and modules to cut through to get an evaluation. The big question is, what is field service software and how will it help my business? You may be asking simple questions that need to be...

What to Look for in a Best-of-Breed HVAC Field Service Software

What to Look for in a Best-of-Breed HVAC Field Service Software

HVAC field service organizations are continuously investing in new technology to modernize their business, with the goal of improving their service delivery and offer a better customer experience. That’s why the demand for an HVAC field service software is growing and...

Why You Should Use Technology To Streamline Field Service Operations

Why You Should Use Technology To Streamline Field Service Operations

Managing field services and dispatch teams can be a hassle if you're handling it manually. It's easy to lose track of where your employees are and what work has or hasn't already been done, especially if there isn't a unified system for tracking everything. Luckily,...

The Numbers Behind First-Time Fix Rates You Should Know About

The Numbers Behind First-Time Fix Rates You Should Know About

One of the most important numbers any field service organization will tell you they track is their first-time fix rate. It’s perhaps the most vital metric to gauge the performance of a service organization from every level, and with field service management software...

Could You Benefit from Facilities Service Management Software?

Could You Benefit from Facilities Service Management Software?

The world of field service isn’t just big HVAC machines, complex IT networks and industrial equipment, it can be as simple as changing a broken lightbulb or replacing a paper towel dispenser. Facilities service maintenance teams will take on just about any task they...

Mobile Field Service Software Beyond Work Orders

Leaders in the field service space have already fully adapted their organization to use a mobile field service software with a field service mobile app to complete work orders. By now, it’s no secret that technicians are completing their work orders on their mobile...

HVAC Field Service Software as a Competitive Differentiator

HVAC Field Service Software as a Competitive Differentiator

HVAC field service organizations have plenty to think about when trying to enhance their service delivery and how to move their business forward with better business operations, profitability and a more positive impact on their customer experience. As the industry...

Can SMB’s Compete Better with Field Service Software?

Can SMB’s Compete Better with Field Service Software?

There is room for the little guy, even amongst the giants in the field service industry. The market across every industry is growing, and the competition is getting fierce—so much so that even the smallest of businesses are having to take their service delivery up to...

What Productivity Gains to Measure with Field Service Software

What Productivity Gains to Measure with Field Service Software

The buzzword floating around the field service industry these days is productivity. It’s the thing that every field service organization is striving for, what they want their technicians to have more of, and one of the main reasons they are buying field service...

The Field Service Management Trends That Have Dominated 2018

The Field Service Management Trends That Have Dominated 2018

As the calendar begins to creep towards the winter months, 2018 is nearing a close and we wait for the ball to drop on 2019. Now we can see what new trends will pop up in the field service industry. But before we put our 2019 glasses on for a New Year’s party, there...

How Are HVAC Companies Benefitting from Field Service Software?

How Are HVAC Companies Benefitting from Field Service Software?

In order to succeed in the highly competitive environment, companies in the HVAC industry need to run smarter, more organized, and have their workflows managed well. HVAC field service software is making it easier for HVAC enterprises to be more efficient through...

Field Service Software Statistics to Make You Rethink Your Process

Field Service Software Statistics to Make You Rethink Your Process

There are plenty of ways to deliver fast, smart, and personalized service to your customers. The best field service organizations are doing it with a comprehensive field service management software. To put it simply, the future of field service is through a software...

What Does Field Service Software Do with All That Big Data?

What Does Field Service Software Do with All That Big Data?

Big Data is worthless unless you have the analytics to put it to good use. Every day field service technicians are in the field, driving to job sites, completing work orders, inputting data into field service mobile apps, and transmitting that information back to...

Cost Saving with Field Service Software

Cost Saving with Field Service Software

There is a growing pressure in the field service industry to increase revenues and profits through new revenue streams and make the service department more dynamic, efficient and customer friendly in order to maximize revenue opportunities. It’s why the field service...

What Are the Top HVAC Field Service Software Selection Criteria?

What Are the Top HVAC Field Service Software Selection Criteria?

In today’s market place, there is an HVAC field service software for every type and size of field service company. That can be a great thing, as it means there are plenty of options available with different solutions to solve your needs. But, it can also cause some...

Signs You Need Field Service Software to Maximize Efficiency

Did you know that by 2022, the global field service market is expected to grow to $4.45 billion? That’s nearly $3 billion in expected growing since 2016, when the market was worth $1.78 billion. And inside the market, you have plenty of opportunistic field service...

What Does Field Service Optimization Really Mean?

What Does Field Service Optimization Really Mean?

There is plenty of talk around the word optimization, especially in the field service space. You’ve probably heard before how a field service organization wants to ‘optimize their service delivery’, or ‘optimize their technician’s schedule’. Often, this is done with a...

What Are the Non-Negotiables Of Field Service Software

What Are the Non-Negotiables Of Field Service Software

Selecting field service management software is challenging. There are so many different options to choose from, so many unique features and so many diverse needs that it can be a challenge to find the best field service software solution that will work for your field...

Is Your Field Service Software Measuring The Right KPIs?

Is Your Field Service Software Measuring The Right KPIs?

For any field service organization to stay competitive and in front of their competition, they must have a solid understanding of how their technicians are performing in the field, and in which areas their service delivery could be improved. Field service is a balance...

Be Competitive in The HVAC Space with Field Service Software

Be Competitive in The HVAC Space with Field Service Software

The HVAC industry is getting more competitive by the day, as the global HVAC market is expected to grow to $207 billion by 2022. As the industry grows, it’s also getting a lot smarter, as HVAC professionals are starting to utilize the many tools and technologies...

Field Service Software Helping the Aging Workforce Crisis

Field Service Software Helping the Aging Workforce Crisis

A real crisis has hit the field service management industry – an aging workforce. The problem is not only real; it’s here now. It's affecting many service organizations, as aging workers are set to retire, and there aren’t enough qualified technicians to fill their...

Customer Needs Drive Mobile Field Service Management

Customer Needs Drive Mobile Field Service Management

Mobility has a firm grasp on the field service space. According to Aberdeen Group, 80 percent of field service organizations use mobile devices for their service activities. Field service mobile apps offer increased connectivity and greater visibility, and customers...

Fieldpoint and NetSuite – The Right Combination to Unleash Your Field Service Potential

Fieldpoint and NetSuite – The Right Combination to Unleash Your Field Service Potential

Fieldpoint is an end-to-end field service management software that comes with an out-of-the-box integration with NetSuite that streamlines the link between your field service management and accounting software. Extend the power of NetSuite to the field, get complete visibility into your field operations and reduce paperwork! Whether completing work orders, long-term maintenance contracts or installation projects, Fieldpoint’s integration will keep NetSuite up to date with automated sales order creation to reflect work completed in the field.

The Shared Struggles of Field Service Organizations

Every field service organization has their own struggles in their day to day lives. It’s a challenging industry to work in, regardless if you’re talking HVAC repair, industrial equipment maintenance, or recurring maintenance of a facility. It’s a growing, complex and...

How to Measure Success With Field Service Software

How to Measure Success With Field Service Software

To measure success, you need to have plenty of data, the ability to analyze that data, and the ability to compare it to previous reports and make immediate changes. You can’t improve your field service organizations practices if you don’t see where you are going...

A Challenge to Utilize Today’s Field Service Software

A Challenge to Utilize Today’s Field Service Software

One theme that continues to pop up in the field service industry is the desire to expand and improve the customer experience. It’s a challenge for field service organizations, even with a wide range of different field service software options readily available. The...

Whitepaper: Fire and Life Safety and Security Industry

Whitepaper: Fire and Life Safety and Security Industry

  Want to learn more? Call us: 1-866-336-5282 or sign up for a no-obligation demo Schedule a DemoThe Fire and Life Safety and Security Systems industries are constantly changing with new regulations, compliance orders and advances in technology. The industry,...

Automation is Key in Evolving Field Service Industry

Automation is Key in Evolving Field Service Industry

As field service management software continues to evolve, automation is one of the most important tools involved, especially when it comes to payments. While having work order management systems, field service mobile apps, and business Intelligence modules are helping...

Subcontractor Mistakes Avoided with Field Service Software

Subcontractor Mistakes Avoided with Field Service Software

The growing trend in the field service management space is to turn towards third-party vendors and subcontractors to fill the workforce gap when qualified technicians aren’t available, or for seasonal work during peak work times. It has allowed field service...

Five Ways Mobility Has Helped the HVAC Industry

Five Ways Mobility Has Helped the HVAC Industry

Field service mobile app technology isn’t a new thing in the industry, especially for HVAC organizations. It’s a tool in their kit that helps them do their job faster, makes them more efficient, and keeps them connected to the back office. With all the inspection...

NetSuite Integration Streamlines Complex Field Service Accounting

NetSuite Integration Streamlines Complex Field Service Accounting

Billing for field service work can be one of the most complex and demanding parts of any field service organizations operation. It demands speed and accuracy to keep cash flow solid through the business, and customers will expect prompt billing for their own financial...

The Biggest Opportunities for Field Service Organizations In 2018

The Biggest Opportunities for Field Service Organizations In 2018

Competition is putting field service organizations under immense pressure in their respected industries, but technological advances, such as field service software, is offering many different opportunities for those organizations to transform in 2018. It’s going to be...

Three Generations of Field Service Software Automation

Three Generations of Field Service Software Automation

For some field service organizations, jumping from pencil and paper to any sort of field service automation system is a giant leap. Going from stone-aged tools to next-generation technology just isn’t a realistic approach without first going through the different...

What Optimizing Your Field Service Scheduling Software Really Means?

What Optimizing Your Field Service Scheduling Software Really Means?

Optimizing is a word used often by field service software providers to describe what they are doing to your business. It’s why you would buy a field service system, because you want to optimize a part of your business that could be ran either more efficiently, at a...

The Three Stages of Service Dispatch Software

The Three Stages of Service Dispatch Software

Customer expectations for service delivery are constantly increasing, and the field service team who can offer the fastest service at the cheapest rate will always have an advantage over the competition. It’s make many in the field service industry turn to a service...

Moving Towards a New Mobile Age with Field Service Management

Moving Towards a New Mobile Age with Field Service Management

There is a growing demand for accuracy, efficiency and customer service in the field service management space, and field service management software is having to keep up with new features and technology that not only meet the demand, but excel well beyond them. Moving...

How a Mobile Workforce Can Help Improve Your Field Service Management

How a Mobile Workforce Can Help Improve Your Field Service Management

It’s no surprise that field service has become heavily reliant on mobile technology. But with the ever-expanding methods of digital communication, the expected benefit of increased productivity remains a challenge for many field service organizations, as they aren’t...

Quotes and Proposals in Field Service Management – Get More Wins!

The field service cycle generally starts with a quote or a proposal. Whether it’s a break/fix repair, a contract for preventative maintenance, or an installation project, customers want an accurate and detailed quote so they know what they are getting in service, and...

The Importance of a Cloud-Based Field Service Software

The Importance of a Cloud-Based Field Service Software

No matter the size of your organization, sharing information and data is vital to the success of any field service enterprise, so having a cloud-based field service software ensures that data can be accessible by everyone and not kept to a single computer. Many CRM,...

The Field Service Industry is faced with Talent Shortage

The Field Service Industry is faced with Talent Shortage

Philosophies in the field service industry have drastically changed over the past decade, as the industry is experiencing a labor shortage. Baby boomers are set to retire, and there isn’t an abundance of skilled laborers to replace them. Millennials, as they are...

Service Revenue is Becoming More Important to Hardware Companies

Service Revenue is Becoming More Important to Hardware Companies

The trend in the field service management space is that service revenue is becoming more important to organizations who sell hardware than ever before, as revenue and profit margins are falling, while service delivery has maintained its profitability. Revenue from...

Less is More When it Comes to Paperwork in Field Service Management

Less is More When it Comes to Paperwork in Field Service Management

The phrase, "less is more", doesn’t generally get thrown around when speaking about field service management, however, in the growing world of automation, innovation and field service management software, it’s a phrase many new field service organizations should be...

3 Key Trends in Today’s Mobile Field Service Management

Trends in today’s mobile field service management marketing Mobile field service management software has come a long way since it’s humble beginnings as just a one-dimensional worker tracking app. Today, field service mobile apps offer plenty of tools to enrich the...

The big and small data in the HVAC industry

The big and small data in the HVAC industry It is predicted by Emerson Climate Technologies that by 2019, 75 percent of thermostats will be WI-FI enabled, which will give it to the ability for not only users to control it using a mobile device, but it will also help...

Improvements in Your Field Service Management Strategy

Improvements in Your Field Service Management Strategy

Ways to improve the worst part of field service Everyone has a favorite and least favorite part of their job, and field service technicians are no exception. In a recent survey conducted by The Service Council, 77% of technicians said the best part of their day was...

The Financial Benefits of a Work Order Management Software

The Financial Benefits of a Work Order Management Software

There are many reasons to implement a work order management software in today’s growing field service industry. Industrial equipment maintenance, HVAC, facility maintenance and many other industries are capitalizing on the workflow a software solution gives them, as...

10 Benefits of an Industrial Maintenance Management Software

10 Benefits of an Industrial Maintenance Management Software

Are you thinking of investing in industrial maintenance management software? There are plenty of benefits to taking your enterprise towards an automation approach, all of which will help you save money and time on your service delivery, and improve the daily...

A Holistic Look at Fieldpoint’s Field Service Management Software

A Holistic Look at Fieldpoint’s Field Service Management Software

Fieldpoint has been a complete software solution for the field service industry for the past 25 years, helping field service organizations be more productive, run a more efficient service department, and generate more revenue through our field service management...

Resisting Change Could Stall Field Service Management Innovation

Resisting Change Could Stall Field Service Management Innovation

We are all resistant to change. It’s our nature that we don’t like our major day to day activities altered. We grow routines, and know what is expected of us at our jobs when we go in, and any deviation from that normality can cause panic or stress in even the most...

How the Mobile Field Service App Has Helped Fieldpoint Clients

Mobility in the field service industry has been a gamechanger for many enterprises. At Fieldpoint, we've seen our Fieldpoint mobile app empower our clients' technicians in the field by giving them access to all work order information, checklists, inventory, and...

Is Your HVAC Enterprise Short on Technicians?

Is Your HVAC Enterprise Short on Technicians?

HVAC technicians are becoming few and far between, leaving service managers scrambling for ways to fill the void left by baby boomers who are retiring from the industry. With a lack of interest amongst the younger generation to enter the trades workforce, despite the...

Drive Customer Experience Through Predictive Maintenance

Drive Customer Experience Through Predictive Maintenance

Predictive maintenance doesn’t necessarily mean the latest and greatest in the Internet of Things (IoT) sensor technology, or machine to machine communication because it some industries, service work can be as simple as cleaning carpets, emptying trash and repairing...

How Field Service Software is Your Greatest Customer Service Tool

How Field Service Software is Your Greatest Customer Service Tool

In the next year, improving customer service is the greatest pressure field service organizations are facing, according to a survey completed by Field Service USA. Of the 100 industry leaders they spoke with, 43% said that improving customer service was the largest...

Digital Transformation in the Field Service Management World

When field service enterprises choose a field service management software, it’s a digital transformation that offers plenty more than just going paperless or adding the ability to use a smartphone in the field. It’s a true digital approach to field service operations,...

HVACR Manufacturers Confident in Economic Outlook in ASHRAE Survey

HVACR Manufacturers Confident in Economic Outlook in ASHRAE Survey

HVACR manufacturers remain optimistic about the upcoming year across the entire industry. In a recent survey conducted by the ASHRAE Journal, 89% of respondents are forecasting excellent or good growth in the industry, up 15% from the positive outlook heading into...

Implementing Field Service Software is the Key to Field Efficiency 

Implementing Field Service Software is the Key to Field Efficiency 

Two employees are charged with the same task of finding a historic work order. One has access to field service management software, while the other has to find the original hard copy in a filing cabinet. Now it shouldn’t come as much of a surprise that the one using...

New Year’s Resolutions for Your Field Service Management

New Year’s Resolutions for Your Field Service Management

It’s that time of year again when we start to come up with ideas of how we want to change our lives heading into the New Year. Eat better, get into the gym, lose weight, and read more are all favorites that end up on the lists of many trying to make a change. And...

HVAC Business Software Can Positively Impact Your Operations

HVAC Business Software Can Positively Impact Your Operations

As we head into 2018, a  large concern in the HVAC space is that there will be fewer technicians to do the required work. Baby boomers are retiring, but aren’t being replaced at a faster rate than those who are replacing them, yet customer expectations are increasing....

The Shift in Paradigm of Field Service Management

The Shift in Paradigm of Field Service Management

The dramatic shift in field service in the next five to 10 years won’t come from new advances in technology, Internet of Things (IoT), augmented or virtual reality, or even field service management software, but from the number of technicians who will be leaving the...

Deciding Your Device for Mobile Field Service Software

Deciding Your Device for Mobile Field Service Software

Choosing Your Device for Mobile Field Service Software There are plenty of options when you want to mobilize your field technicians with mobile field service software. Whether it be an iPhone or iPad, an Android phone or tablet, or rugged tablet, laptop or phone, the...

COMPLETE VISIBILITY INTO YOUR FIELD SERVICE MANAGEMENT

COMPLETE VISIBILITY INTO YOUR FIELD SERVICE MANAGEMENT

Access to Information Having proper access to information could mean the difference between your technicians getting the first-time fix and making a customer satisfied, or scrambling to deliver the high-level of service your organization and customers expect. 38% of...

Using Third Party Networks for Field Service Management Support

Using Third Party Networks for Field Service Management Support

Field service organizations are looking outside their own house for many different reasons in order to increase their business and bottom line. In a recent survey conducted by the Service Council, 75% of responding organizations use third-party networks for field...

Have You Started Using an HVAC Field Service Management Solution?

Have You Started Using an HVAC Field Service Management Solution?

Optimizing your HVAC organization is often overlooked, as 74% of HVAC companies are not using an HVAC field service software. That’s a lot of day-to-day activities that are being left to manual processes that could cause delays in service delivery, excess costs, and...

Insight into Field Service Management Software Growth Patterns

Insight into Field Service Management Software Growth Patterns

Field service management is expected to reach $4.16 billion by 2025, a significant growth from the $1,725.8 million value in 2016, according to Grand View Research Inc. With growing operations across different industries, including oil field operations, oil and gas,...

How HVAC Field Service Software Can Boost Sales Off Peak

How HVAC Field Service Software Can Boost Sales Off Peak

During the hotter summer months and colder winters months, HVAC field service technicians are generally at their busiest. Extreme temperature changes mean HVAC systems are running, and a slip in peak efficiency will lead to a call for an HVAC technician to come out...

Is Automation Dominating Field Service Management?

Is Automation Dominating Field Service Management?

The new year is right around the corner, so it’s never too early to start thinking of what 2018 will bring for field service management, and what will be the hot topics moving forward. With the field service industry expected to see continuous growth through 2020,...

HVAC Service Scheduling Software Prevents Unnecessary Overtime

HVAC Service Scheduling Software Prevents Unnecessary Overtime

The field service software industry is expected to grow globally to $4.45 billion by 2022, a growth of 16.5% per year compounded annually from 2016 numbers. That’s a lot of potential growth across many sectors, and HVAC and refrigeration are pegged to be one of the...

How Facilities Maintenance Software Can Help You Be More Proactive

How Facilities Maintenance Software Can Help You Be More Proactive

Service calls can come in at any moment as sometimes, things just happen. A broken window, a burnt-out lightbulb, or a broken-down hand dryer isn’t something generally planned and put into a preventative maintenance contract when it comes to regularly scheduled...

Field Service Management Software and Industry Growth

Field Service Management Software and Industry Growth

The HVAC industry is amid a boom of growth as, according to the United States Department of Labor’s Bureau of Labor Statistics, demand will increase by 30% between 2010 and 2020. For those in the HVAC space, that’s great news to hear. But it also could bring on its...

Are You Truly Using the Best Field Service Software?

Are You Truly Using the Best Field Service Software?

Think about all those commercials you see on television about financial planning and preparing for your future retirement. Invest now and live happy later. They make it sound so simple. Obviously the more you save and put into retirement plans, the better off you will...

How GPS Tracking Enhances Your HVAC Dispatch Software’s Success

How GPS Tracking Enhances Your HVAC Dispatch Software’s Success

When you think of any type of HVAC field service call that requires a technician to come to a job site, one thing always remains constant; the technician must drive to the site. It’s such a simple part of the service call that can be overlooked and taken for granted....

How HVAC Companies are Staying Ahead of the Competition?

How HVAC Companies are Staying Ahead of the Competition?

There are two main streams of revenue for HVAC companies. Either they are installing large units on malls, hospitals or office buildings, or they are maintaining those units through preventative maintenance contracts and service level agreements. Getting a long-term...

HVAC Business Software That Ensures Success for All Seasons

HVAC Business Software That Ensures Success for All Seasons

The weather is changing and air conditioners are going to be turned off soon to be replaced by furnaces. And to ensure a furnace is running at peak efficiency, a visit by an HVAC technician for a regular maintenance schedule is needed. For the customer, getting their...

Fieldpoint Service Applications Partners With Jolt Consulting Group

Fieldpoint Service Applications Partners With Jolt Consulting Group

Oakville, Ontario, September 20, 2017 (Newswire.com) -  Fieldpoint Service Applications, a leading field service technology firm, announced a new partnership with Jolt Consulting Group, a provider of transformational business and technology services for organizations...

Internet of Things and Field Service

Internet of Things and Field Service

The world is finding more and more ways to connect, so much so, that by 2020, Cisco believes there will be over 50 billion internet-connected devices on the planet. It’s revolutionizing the world we live in, as information is more readily available, faster to access...

Fieldpoint’s Out of Box Integration with NetSuite

Fieldpoint’s Out of Box Integration with NetSuite

If you’re going to implement field service software, getting one that is already integrated with your ERP and CRM systems is the optimal option. Harmony between two sets of software will not only increase the communication lines between the two programs but also save...

What is Your Cost Per Dispatch?

What is Your Cost Per Dispatch?

How much is it costing you to dispatch a field service technician? It may seem like an easy number to figure out, as someone answers a client’s call or email and schedules a technician for the job. But from the time the call is received to the time it is closed, the...

Advanced Checklisting Feature in HVAC Field Service Software

Advanced Checklisting Feature in HVAC Field Service Software

How Mobile Checklists Can Transform Facility Maintenance Management ServicesWith new check-listing features built into Fieldpoint’s field service mobile app, HVAC technicians are benefitting from new field service automation that is responsive to their input on the...

Underutilized Automation Processes That Can Change Your Business

Field service automation can mean many different things, but in most cases, we think of something happening automatically after being prompted to do so, without human intervention. In most cases, we think of the Internet of Things technology, where sensors detect a...

The Technician, Field Service Software and Success

The Technician, Field Service Software and Success

Field service software can do a lot of things, but one thing it can’t replace is your technician’s interaction with customers. Through the Internet of Things technology, preventative maintenance schedules, and past repair history, technicians can learn a lot about an...

What Factors Contribute to Field Service Efficiency ?

What Factors Contribute to Field Service Efficiency ?

The Definition of a Good Field Service Application Achieving maximum productivity with minimum wasted effort or expense – the definition of efficient. Although some would say, that’s also the definition of a good field service application. Every field service...

Field Service Software for The Medical Device Industry

Field Service Software for The Medical Device Industry

Maintenance in the medical device space is a multiple-level commitment for any field service company. From typical break and fix repairs to maintenance schedules and inspections, many agreements can be put in place to repair diagnostic, imaging, surgical, laser, and...

A Truly Integrated Field Service Software

A Truly Integrated Field Service Software

Full Integration Between Fieldpoint and NetSuite Maintaining a seamless connection with your ERP software and field service software is critical, as business decisions flow through both. Having a strong integration, as Fieldpoint does with NetSuite, allows for a high...

Accelerated Growth of the Field Service Management Market

Accelerated Growth of the Field Service Management Market

The Statistics By 2025, the field service management market is expected to reach a value of $4.16 billion (USD), per a new report by Grand View Research, Inc. In 2016, the market was valued at $1.73 billion, so significant growth is expected over the course of the...

Field Service Software for Fire & Life Safety

Field Service Software for Fire & Life Safety

When installing, maintaining and inspecting fire and life safety equipment, Fieldpoint’s field service software offers an end-to-end solution. From a common fire alarm installation to a preventative maintenance contract on a sprinkler system, Fieldpoint effectively...

Field Service Automation – The Proactive Model

In the field service space, the goal now is to be proactive, as opposed to reactive. It’s not just good enough anymore to be able to solve a maintenance or repair issue after a piece of equipment has already been broken, as companies are looking for ways to keep their...

Current Trends in Field Service Management

In the field service management space, there is a higher demand for greater accuracy, efficiency in work and greater customer service. With those increased demands, field service software has had to keep up with the trends, with new features and technology that will...

How Field Service Automation Can Help Reduce Redundant Waiting Time

How Field Service Automation Can Help Reduce Redundant Waiting Time

We’ve all been victims of the service window. That time slot in which a service technician says they will arrive to complete a repair, yet it could be anywhere between the times of 9 a.m. and 3 p.m. So, you wait and get frustrated as the hours pass, waiting for a...

5 Ways Going Mobile Has Helped the HVAC industry

Mobile technology isn’t new, but the benefits of adding a field service app to your technician’s tool kit could be a new concept for any worker, especially in the HVAC industry. With inspection checklists, time sheets, parts, and inventory all to keep track off,...

Business Intelligence and Analytics in Field Service Management

Business Intelligence and Analytics in Field Service Management

Business Intelligence is more than just reports. It’s an in-depth business analysis module that caters to each specific person that uses the Fieldpoint field service software. When we say, it’s catered towards you, we literally mean you, no matter if you’re the...

Can You Envision the Future of Field Service?

Can You Envision the Future of Field Service?

There was a time when the thought of using a mobile phone was considered the future of field service, yet today, it’s part of what we consider to be the norm. Mobility has transformed how field service software applications work with each other, allowing greater...

Efficient Subcontractor Management with FSM Software

Efficient Subcontractor Management with FSM Software

A growing trend in the workforce today is the increased use of subcontracted labor to deliver client service commitments. Partly, this is because of the difficulty to hire direct labor, as well as the aggressive growth strategies that many service companies are...

Checklists – An Intelligent Field Service Process

Checklists – An Intelligent Field Service Process

In the field, having all the tools on hand to complete a service call is imperative. To receive and complete a service call, field service technicians rely on a plethora of information. Fieldpoint’s field service app has brought all of it together and placed it in the...

Is Your Field Service Software Integrating to Microsoft Dynamics GP?

Is Your Field Service Software Integrating to Microsoft Dynamics GP?

Straight out of the box, Fieldpoint’s field service software integration with Microsoft Dynamics GP has streamlined the way businesses connect their various departments. No longer is there a need to use two different programs, entering the same data multiple times....

Why Your Competitors Are Opting for HVAC Field Service Software?

Why Your Competitors Are Opting for HVAC Field Service Software?

Paper doesn’t just cost money to purchase; it costs valuable technician time. And that time spent idling in the growing HVAC industry could begin to take its toll on the bottom line. A proper HVAC field service software can not only help get rid of the piles of paper,...

Fieldpoint’s HVAC Field Service Software for Operations Management

Fieldpoint’s HVAC Field Service Software for Operations Management

Fieldpoint’s HVAC field service software is a best-of-breed service solution which automates a service and project delivery process from end-to-end. From quotes and estimates, all the way through to installations and ongoing field service empowers organizations to...

Fieldpoint’s Subcontractor Management Software

Fieldpoint’s Subcontractor Management Software

  Fieldpoint is a service and project management suite which provides all the tools needed for managing and optimizing your team of subcontractors in the field. This article gives an overview of some of the features of subcontractor management software that...

Field Service App for Technicians and Subcontractors

Field Service App for Technicians and Subcontractors

Providing a field service mobile application for teams of technicians and subcontractors is almost critical in the modern era of service delivery. With a field service app, one of the key areas of efficiency is reducing the cost of service delivery to your clients....

Efficient Work Order Management for HVAC Companies

Efficient Work Order Management for HVAC Companies

In the HVAC service industry, there are huge numbers of work orders that come in every day from customers. These requests must be adequately managed and utilized in a way that quickly fulfills client needs and prevents their company from wasting valuable resources....

Field Service Management – No Longer Just an Option

In the service based industry, managing your mobile workforce can be an operationally complex task. It involves logging variables, monitoring activities and reporting success, all while making sure that you can handle unpredictable changes that can occur at any time....

Subcontractor Management for Field Service

Subcontractor Management for Field Service

Employing subcontractors can be an excellent way to expand your company’s number of technicians without hiring dozens of new techs. More service organizations are outsourcing as they struggle to meet increasing service demands without having to expand their workforce....

The Importance of Being Integrated to Microsoft GP

The Importance of Being Integrated to Microsoft GP

Typically, enterprises need to integrate their service management system with software applications like sales (CRM), Manufacturing (ERP) and financial accounting. These integrations ensure that enterprises are not working off several systems that do not speak to each...

Key Objective for A Service Delivery Enterprise’s Profitability

Fieldpoint’s Field Service Management System Can Help You Improve Your Bottom Line Management by objective works - if you know the objectives. Ninety percent of the time you don't. Peter Drucker We live in a technology driven age where equipment downtime and failure...

How is Modern Medical System Using Fieldpoint For Service Management

How is Modern Medical System Using Fieldpoint For Service Management

Customer Testimonial “We decided that a Microsoft and Fieldpoint solution was the best choice for our organization. It offers a powerful, integrated sales, service, financial system on a technology platform that grows with us.” - Andrew Kudrycki,  IT Supervisor, MMS –...

Fieldpoint Launches New Mobile Service Management Product

Fieldpoint Launches New Mobile Service Management Product

Fieldpoint's field service application has a  great new look that is responsive on any mobile device, is easier than ever to use, and comes with lots of service and project-related features. New User Interface – New elegant tile design, touch sensitive, user...

Park Place Technologies and Fieldpoint Service Software – Crossing the 10-Year Partnership

Park Place Technologies is one of the fastest-growing technology companies in the nation with the awards to prove it. With over 330 employees, Park Place Technologies serves customers around the world for their data center hardware maintenance needs. Its 96% customer satisfaction rate stems from Park Place Technologies’ superior service delivery that includes a domestic call center to immediately escalate critical hardware issues, a team of field service and Level III engineers with OEM experience, and 110 stocking locations around the globe that house 126,000 parts to serve its customers in 70 countries.

Go Hosted!

Del-Monde Heating & Air Conditioning goes live with Fieldpoint Job Costing and Field Service Management with Microsoft Dynamics GP integration.

Social CRM Not for All Size Businesses

Every business wants to know how Social CRM (SCRM) is going to make them money! Social needs to be an integrated process to sales, marketing and service.

How is Telekenex Using Fieldpoint For Service Management

“We have found that the Fieldpoint product to be very flexible and able to mold to our ever changing needs. The service management system integrates to our sales tax automation and provisioning / circuit inventory tracking systems. It handles complex invoicing for...

Where Did All The Resources Go?

If you are private company in the professional service space with under 500 employees, then you are likely feeling the pains of a resource drought.

Five Things that Service Management Can Learn from Deepak Chopra

As a consumer, we have high expectations.  We want the best products at the right price and we want exceptional service if something goes wrong.  In a connected digital, social and mobile world, there is no hiding.  So proving the very best customer care should be a...

Field Service Wellness

Protecting our body, mind and soul enables a better quality of life. Ergonomics for Service Technicians.

What We Can All Learn from Housekeeping

Wearable computing has come a long way since the initial “sci-fi” images of the 1960s. These days products have multi-functional purposes. One noticeable boom has been with sports watches.

What Does Project Portfolio Management (PPM) Do?

Increase Revenues by 15% with Project Portfolio Management (PPM)
Project Portfolio Management (PPM) is a framework to create, plan, execute and optimize projects. Projects that sit in excel spreadsheets or in Microsoft Projects run into multiple risks.

How Can Service Management Software Proactively Manage Channel Interactions?

Field service organizations are pursuing diverse service capabilities to scale and optimize their businesses in 2013, an article on the Service Visions website explains. Having the right service management software is critical. It must support customers through channel interaction, as well as pricing, resources invoicing and parts logistics.

How Can Cost Modeling Improve Decisions And Field Service Profitability?

For mobile field service providers, projected cost modeling can help reduce procurement costs, improve performance throughout the supply chain and lead to better business decisions. An article on the Inside Supply Management website explains the cost modeling process and why companies need the internal data mobile field service software provides.

5 Key Performance Indicators For Service Management Software

5 Key Performance Indicators For Service Management Software

For mobile field service businesses, the goal is to process more transactions without adding dispatchers and service billing administrators. An article on sharedserviceslink.com highlights five key performance indicators (KPIs) ideal for companies that want to dig into metrics tracking using CRM integration and service billing software.

What Do Service Management Firms Need To Manage Complex Medical Systems

With more hospitals developing sophisticated, integrated operating room systems, they expect their vendors to have the tools to manage complex engagements. Such operating room systems present service management challenges and opportunities, an article on the TechNation website explains. Project management software is essential.

What Must Your Service Management Software Have To Capture Real-Time Data?

What Must Your Service Management Software Have To Capture Real-Time Data?

When mobile field service companies try to improve day-to-day operations, many use real-time data collection to improve planning and customer experience, according to an article on the Pipeline website. In order to make an impact, a flexible workflow engine in your service management software is a must-have.

How Can Highly Integrated Service Management Systems Help Prevent Duplicate Payments?

Duplicate payments can amount to a significant drain on working capital for a mobile field service firm. A recent article on Sharedserviceslink.com emphasizes how to avoid duplicate payments, why highly integrated service management systems are so important, and how rigorous audit and recovery practices can boost field service profitability.

How Can Service Management Systems Help Budget For Imports And Exports?

Companies whose equipment travels across international borders can save millions through strategic approaches to compliance and currency fluctuation, an article on the Construction Executive Magazine website explains. Mobile field service logistics and service management systems are vital to documenting complex regulations.

Are Mobile Field Services Firms Ready For Electronic Procurement?

Electronic procurement could reshape the construction industry, an article on the Daily Commercial News and Construction Record website explains. Yet electronic bidding still is a new practice for most mobile field service firms. While many use technology to create bids, few are accepting bids using a web-based form.

3 Keys To Implementing New Field Service Management Software

Taking the time to design the business workflow process is critical when implementing a new field service management software system. While the process isn’t easy, the savings can be significant. A global pharmaceutical company’s decision to streamline contributed toward $1 billion in savings, an article on Sharedserviceslink.com reports.

How Can Mobile Devices Help Ensure Good Field Service Repair Procedures?

Mobile devices that are multifunctional and have Internet access are a fantastic asset to good field services repair procedures. An article on the Electrical Construction & Maintenance website suggests using videos on such devices as references to help field technicians. This means having access to the Internet is the key to success.

How Can Benchmarking Help Companies Design Better Field Service Software?

Companies could save money by benchmarking and spending more time upfront designing their field service software systems, an article on Manufacturing.net suggests. Often, they implement the same process with their newer software. It runs faster and looks better, but at the heart still does the same thing without much benefit.

How Are Surveillance System Innovations Helping Field Services Firms?

Technological advances are allowing field services companies to more affordably tap into surveillance systems. An article on the Security Management website highlights the impact such solutions have had in overcoming bandwidth and storage issues. Companies want more surveillance and the next level of field service software to manage those systems.

What Can Field Service Firms Expect In 2013?

Economic pressures will continue to force businesses to reduce costs and demand more from technology investments in 2013, an article on Service Management Online’s website reports. Service providers need integrated field service software applications that allow the sales department to better respond to customer needs.

5 Steps To Follow Before Signing A Partnership Agreement

Few companies in the field services industry can do it all on their own, an article on the Channel Partners website explains. But field services agencies should be careful before signing a deal with another firm. They also need to automate as many components of the partnership agreement as possible in their own field service management software.

How Can Benchmarking Improve Field Service Profitability And Efficiency?

An article on The Guardian’s website explains how the true value of benchmarking is its ability to improve resources and better prioritize their use. It can boost field service profitability and efficiency. The key is to investigate what field service software tools and equipment your competitors are using to streamline their business processes.

How Do Field Service Software Scheduling Solutions Differ?

Implementing the right field service software for scheduling can make a big difference for companies that operate a mobile workforce. An article on Service Management Online’s website explains that’s why it’s so important for field services companies to understand how manual, automated and optimized solutions all differ.

How Can Web Based Service Management Software Save Firms Money?

Careful expense management is critical to surviving and saving money in an uncertain economy, an article on Construction Executive’s website explains. For field service firms looking to improve accounting and project management systems, it might be time to look at web based service management software instead of on-premises infrastructure.

Why Is Benchmarking So Important To Field Services Agencies?

Financial benchmarking helps field services agencies understand how they compare to competitors. Many agencies are turning to outside sources, such as their sureties, according to an article on Construction Executive’s website. Service contract management software also can help agencies better understand their own numbers.

4 Keys To Service Contract Management Success

Service providers need to make the service contract management plan part of the sales cycle and sell benefits right from the beginning. In fact, it’s one of the rules for success outlined in a recent article on CE Pro’s website that highlights how one audio/video...

Sharedserviceslink.com Outlines Five Factors Critical to Project Success

Sharedserviceslink.com Outlines Five Factors Critical to Project Success

An article on Sharedserviceslink.com shares how field service agencies can improve productivity levels by implementing an automated accounts payable function. Putting yearly pricing agreements together and letting a service contract management software system manage dispatching, verification and payables creation drives considerable efficiency.

How Can Field Services Management Software Improve Productivity?

As companies strive to balance customer demands with cost goals, they’re turning to field services management software to achieve excellence with fewer resources, an article on Service Management Online explains. It’s critical that field services agencies justify the expense of technology by determining its ROI.

3 Ways Shared Service Centers Can Improve Field Service Profitability

Shared service centers are usually created to improve field service profitability. Now, beyond focusing on cost savings, such service centers also are providing value-adding activities. An article on Sharedserviceslink.com explains how they can maximize productivity, expand services and improve organizational design.

Why Superior Customer Service Is Vital For Field Services Companies

Thanks to technology, consumers have a bigger voice than ever before, and what they say can make a huge impact on a company’s bottom line. After a great customer experience, consumers are 65 percent more likely to recommend that business to a friend, an article on Avaya’s website reports. Superior customer service is critical for field services companies.

How Field Services Companies Protect Labor Margins

A recent study highlighted in an article on CE Pro’s website reports that dealers report averaging 31.3 percent gross margin on their labor. For field services agencies, protecting that labor margin effectively requires tracking costs and staying within margin. Having the right tools in place to track that margin is the key.

Why Customer Service Is The Differentiator For Field Services Agencies

Customer service is emerging as the key differentiator for field services agencies. A recent survey from Service Management Online finds that 77 percent of businesses believe customers are willing to pay more money for better service. Having a system to automate notifications is the key to providing customers with more specific appointment times.

4 Key Reports For Good Financial Reporting For Field Services

An effective accounting program that uses timely and accurate data is the key to understanding the impact that choices have on a company’s bottom line. An article on Dynamic Business’ website explains that the program must be able to run these four reports: cash flow; balance sheet; profit and loss; and accounts receivable and accounts payable.

Why Automation Of Accounts Payable Is Critical For Field Service Agencies

Nearly 80 percent of business leaders believe that cash flow and management are important, but less than half are actually managing it, according to a survey highlighted in an article on The Strategic Sourceror website. For field service organizations driving at least half of their revenue from services, automation of accounts payable is critical.

6 Ways The Right Software Can Help Field Service Companies Grow

Field service management software can help field services firms streamline costs and drive profitability while they grow. An article on The HRIS World highlights six ways this software can benefit companies: software integration; better tracking; cut costs; update work status; data capturing and recognition; and notifications and service orders.

3 Steps To Developing Good Repair Procedures

Every field service agency needs to periodically check its repair procedures. A three-part series of articles on Electrical Construction & Maintenance suggests following these steps: determine whether your procedures need repair; include the right information; and help prepare technicians before they arrive on the job site.

Why Service Providers Must Focus On Phone And Email

A new report shows that phone and email are still the preferred ways of communicating with customers for services. More than 80 percent of service companies ranked them as the top go-to-channels, according to an article on Service Management Online’s website. Companies need service call and dispatch software that processes calls efficiently.

Why VoIP Growth Is A Great Opportunity For Service Providers

More businesses are switching to VoIP services, but most don’t have in-house IT employees who are experts in this technology. This creates a great opportunity for field service providers, according an article on TMCnet.com. Delivering VoIP services boosts recurring revenue while also providing clients with a value-added service.

Does Your Field Services Firm Need A New Business Model?

The custom electronics industry is transitioning to a B2C model in which dealers see consumers as their primary focus. An article on CEPro.com outlines the foundations of four business models: labor, recurring monthly revenue, Internet and IT/home networking. To grow labor services, providers must streamline service calls to pay.

Why Customer Service Trumps Big Data Every Time

Field services companies can spend millions on big data, but it’s the basics that make customers happy. An article on the Harvard Business Review blog explains how simple technology solutions can help. The key is to use a tool that efficiently captures time to repair, parts used and expenses for every service interaction.

Do You Know Where Your Field Technicians Are Located?

Can you see where your technicians are located in the field? At most field services companies, only the dispatcher can. An article on Service Management Online’s website explains that to be efficient, everyone needs to know where they are. While it’s good to have a mapping tool, you also need service software to act on that tool.

Can Software Make Your Service Department More Profitable?

More than half of U.S. companies today see service departments as profit centers, an article on Service Management Online’s website reports. Delivering profitable services means understanding that you measure profit and adjust costs to align to it. That’s why companies need software that can price, cost and measure profit on each work order.

3 Tips To Get Rid Of Those Aging Invoices

If it takes more than a week to send an invoice to a customer, you have a problem. The key to reducing aging invoices is having a service system that shortens the time to bill. An article on Sharedserviceslink.com highlights how cutting out the middleman, better alignment and electronic invoicing also play a role in reducing aging invoices.

Why Is Serviceability About More Than Service Calls?

A blog post on Avaya’s website explains why serviceability is about more than just fixing broken products. Service providers must apply the same energy to the installation and configuration process. They need to demonstrate that they’re on time and on budget for installations. This effort requires software applications that are integrated.

How Can Service Companies Help Customers Better Understand Equipment Usage?

When it comes to medical equipment, the words “end of life” need not be so scary, according to an article on Medical Dealer’s website. Service companies simply need to be proactive and provide ongoing information to customers regarding their equipment usage and its life expectancy. This helps hospitals plan how much they’ll need to spend on parts.

How Can Electrical Contractors Eliminate Waste, Boost Productivity?

Keeping up with the competition isn’t good enough anymore. Electrical contractors must differentiate themselves by leveraging technology that weeds out unnecessary costs, an article on the Electrical Construction & Maintenance website explains. Job monitoring systems can help by allowing contractors to accommodate daily job reporting.

How Can You Make The Bid Process More Seamless?

Thanks to the cloud, the bid process is paperless, automated and centralized, an article on Construction Executive’s website explains. It’s likely to grow even more integrated as project management software becomes seamless. That will lead to a more efficient platform for end-users and increase innovation among technology providers.

How Can Mobile Resource Management Solutions Improve Productivity?

Time is money for mobile service providers. That’s why mobile resource management solutions that merge GPS tools with service management software are an integral part of improving performance and reducing costs, an article on Construction Executive’s website explains. It reduces the need for technicians to collect timesheet information.

3 Keys To Improving Your Accounts Payable Department

Automate your processes. Make them efficient. Engage all stakeholders in the business. Those are the three key tips that a group of leaders at a shared services conference used to define the actions of a top performing accounts payable department, according to an article on sharedserviceslink.com.

Learn More About Project Job Costing Made Easy For Services Companies

If you missed the Project Job Costing Made Easy for Services Company webinar, you’re in luck because we have the deck for you. In the presentation, a Fieldpoint expert in project job costing discusses how their 100% Web-Based Software for Project Management and Field Services can show you how to collect your time and expenses for each project.

3 Questions To Ask When Looking For A Service Partner

Reviewing partner contracts is an important part of the paperwork process for field service companies, an article on Cisco’s blog explains. When a customer calls about a repair or service, the field service company needs to have an exact understanding of their agreements to answer that question.

How to Keep Up With Today’s Complex Telecom Services

An article on Avaya’s blog explains how communications technology is growing increasingly complex. That means field services agencies are more likely to use subcontractors in situations that involve remote offices. Those agencies can save money by incorporating their subcontractors into their service management workflow.

How Are Customers Connecting With Field Service Companies?

An infographic on Avaya’s blog highlights how technology has expanded the ways consumers can reach out to business today. For field services companies, giving their customers multiple channels in which to engage with shouldn’t be a costly exercise. Most modern service management software is designed to work over the web and mobile devices.

The Importance of Building Great Customer Relationships

A Medical Dealer Magazine article highlights the importance of building relationships and offering consistently good customer service. The best field service providers understand that great service means helping your customers in any way possible, whether it’s finding them a new part or sending out technicians for an emergency call.

4 Components Of Successful Cost Management

Want to more effectively manage project costs? An article on The Project Management Hut highlights four key components to focus on: estimating, tracking, controlling and maintaining cost data. For field services companies, project and work order software needs to be able to break down cost by job role or service performed.

4 Ways Field Services Firms Can Prove They Are Financially Stable

Reputation is no longer enough for field services firms. They must be able to prove they’re financially stable. An article on Construction Executive’s website lists four questions every contractor should be ready to answer: What does your most recent financial statement look like? Can you be bonded? What does your backlog look like? Have you been involved in any recent litigation?

What Is The Best Way To Track Job Cost Forecasts?

Forecasting for job costs requires managing variability in percent-complete projections and negotiating a schedule of billings. A recent article on Construction Executive’s website highlights some great examples of how to measure percent complete for projects. Companies should always be looking for tools or processes to streamline costs captured in the field and better track project progress.