Laughlin & de Gannes (LDG) was established in 1949 as a supplier of automotive products, to service the needs of the motoring public. Over the past 54 years, the Company has diversified by adding new products and services to its portfolio. LDG has grown steadily and is now recognized as the leader in the markets it serves. Its modern facilities are equipped with state-of-the-art computerized equipment operated by fully trained technicians, offering customers the confidence that jobs will be done right the first time.
LDG has a long-time customer of Microsoft, using Great Plains GP ERP applications for finance, distribution and retail operations. They are supported locally by Davyn Limited, a Microsoft Gold Partner that specializes in Dynamics GP implementation and support.
The automotive service division at LDG is growing rapidly and its objective is to streamline field service administration while maintaining superior customer service levels. This means it’s crucial to automate the managing of shop work orders from beginning through to completion, with integrated inventory, time management, and billing. They reviewed several service management software platforms and chose to implement Fieldpoint’s management system with Davyn’s local assistance.
For LDG, it is imperative to have a field service management software solution that includes several important functions. They’ve taken advantage of Fieldpoint’s customization capabilities so they can produce the appropriate work order form and job card to match many types of products and services they offer. They also use the workflow management tool for automating particular components of their service delivery process. As an example, upon completing a battery repair for customers the system automatically needs to create a warranty record and archive it to the specific battery unit so it can be retrieved quickly for warranty claim processing. To make sure automotive repairs are tracked through to completion, LDG will be using Fieldpoint’s work scheduling tools so their whole team is informed as to statues, due dates and times.
Like many professional services enterprises, one of the biggest factors in their decision to move forward with Fieldpoint was the “out-of-box” integration that Fieldpoint products have with Microsoft Dynamics GP inventory, customer billing, and financials. This will result in substantial data integration savings, maintaining centralized control over inventory, and financial reporting.