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Connected Fieldpoint:

Field Service and The Internet of Things (IoT)

Become predictive with your service delivery by integrating your Fieldpoint field service software with IoT technology and become proactive in your service deployment. Monitor changes in your customer’s equipment and have alerts trigger service requests to achieve more uninterrupted uptime.

Internet of Things and Field Service

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Field Service Management And The Internet Of Things

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Power of Connected Field Service

Leverage integrations between IoT and field service software
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Predictive Maintenance Service

Become a service department that is predicting downtimes instead of waiting for them to happen
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IoT Trigger Automated Action

Have work orders generated automatically with the right parts and supporting documents
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Increase First Time Fix Rate

With accurate data collection, improve first-time fix rates by having more information to make diagnosis
connected field service software

The Next Step for Field Service Management with IoT

Equipment uptime is vital to optimizing service delivery. Every piece of equipment and appliance in the field will have sensors to monitor anomalies, errors, and upkeep and will be connected to an IoT platform. When equipment isn’t running at normal parameters, service requests are triggered to ensure technicians are dispatched for swift repairs or offer remote resolutions.

  • Achieve greater uptime by monitoring equipment closely
  • Become more predictive in maintenance service
  • Faster remote resolutions to correct problems before failures occur

Fieldpoint Can Collect Data from Any IoT Platform Provider

Fieldpoint has developed an array of integration tools that allow us to quickly and seamlessly connect to any IoT platform. Whatever platform manufacturers connect to, Fieldpoint can collect the error messages, anomalies, and alerts and efficiently process them. Turn them into work orders ready to be dispatched or offer remote assistance for fast solutions.

Accurate Diagnostics and Predictive Maintenance Reduces Your Downtime

The paradigm is shifting from a reactive/preventative model to a predictive maintenance model. Where equipment was serviced at fixed intervals, now machines and devices can notify us when they are operating outside of normal parameters or predict when failure is imminent, allowing us to pre-emptively provide service. Technicians visit sites and inspect equipment when it is needed. This model results in lower administrative and field resource cost, improved equipment uptime, and higher customer satisfaction. Now you can provide better levels of service at lower costs than your competitors.

Enhance Your Field Service Management Experience

Connected devices are monitored for anomalies and error messages that trigger alerts and create work orders. Fieldpoint can customize the messages processed by each device and notify the system when maintenance or repair is required. This drives workflow and gives specific instructions to the work order — attach a diagnostic report or a checklist of tasks. When parts fail, workflow can request, or order parts needed. The right technician can be assigned and dispatched based on the problem, availability, location, skill set, and/or certification, and they will have access to customer data.

  • Get the right technician, with the right skills, with the right parts to the job site for repair
  • Automate the work order process and have supporting documents attached
  • Drive service delivery with an integrated field service management software and IoT
internet of things

Fix the Problem on the First Visit

Repeat service visits are costly, especially when providing warranty and contract service. Now you can provide a more efficient and cost-effective method of delivering service to your clients. More accurate and detailed problem information delivered by the device itself cuts down on contact with customs who have no specialized skills or understanding of the equipment. The correct technician can be assigned, arrive with the parts needed, and knowledge to solve the problem on the first visit. The savings that result go right to your bottom line.

  • Increase first-time fix rates with more information from IoT devices that help in diagnosing problems
  • Save money and time on scheduling multiple visits to one job to fix a problem and offer remote assistance to limit dispatches

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Improve Your Workflow Efficiency

In 2020, 31 billion IoT devices were installed nationwide. By integrating connected field service IoT with the rest of your company’s software, you can significantly improve your company’s productivity and efficiency. Service efficiency is key not only to improve your business’s bottom line but also to boost your relationship with your customers. 

Fieldpoint’s management tools for IoT enable you to monitor your customers’ equipment and appliances. The moment your customers’ equipment or appliances begin to malfunction, Fieldpoint’s field service management tools for IoT can notify your company and automatically schedule one of your technicians to come to take a look or make a repair. This saves your customers time, money, and energy usage because they won’t need to wait for their equipment to develop more noticeable (and expensive) warning signs that they need a repair.

Save Time On Scheduling

Connected field service IoT saves your business time and money, too. Because our IoT software automatically books technicians that are close to your customers as their repair requests are made, you don’t need to spend time navigating different schedules to determine who to book. This allows you and others on your team to spend time elsewhere managing your company and improving your bottom line.

Get More Customers

When you use Fieldpoint’s connected field service IoT software, you’re not only improving your relationship with your customers but you’re also increasing your audience. While many potential customers still search online and check out reviews of local businesses in their area that can help them repair their equipment and appliances, many still depend on word-of-mouth referrals.

A company that has both great reviews online and comes recommended by word-of-mouth is more than likely to gain more customers. What’s more, Fieldpoint’s management tools for IoT allow you to keep up with those new customers so your business is able to maintain quality customer service and productivity.

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