Work Order Management Software

Simple Work Order Management

Field Service Software That Takes Your Service Delivery To The Next Level

Manage all aspects of your work orders with Fieldpoint’s field service management software. Easily access customer and work order history with simple search functions. Create work orders quickly to eliminate paper-based activities and easily have them dispatched to technicians in the field using the Fieldpoint mobile field service app. Record time & labor, parts and expenses on work orders and have an accurate history and details of all work completed. Fieldpoint’s mobile work order management system enables field service managers and supervisors to organize, schedule and send work orders to their teams from anywhere, anytime. These work orders can be generated from phone calls, emails, preventative maintenance scheduling or entered manually.

How it will help you:

• Create, delete or reassign work orders
• Manage break/fix, inspection, and preventative maintenance repairs
• Speed up service delivery and accuracy in reporting with Fieldpoint’s mobile app
• Offer technicians the ability to check, accept or decline new jobs
• Monitor the status of the work order straight from the field, including job completion updates
• Get customer sign-offs to close work orders and initiate the billing process
• Have readily available and complete service history for all customers and equipment

Real-Time Parts Allocation

Get the Right Parts for the Job

Parts from an integrated ERP system can be added to the work order, with a real-time view into how much inventory is in stock from within the work order management portal. Should a part not be in stock, service managers can initiate the purchasing process from within the field service software and be alerted when parts are available. Fieldpoint is integrated to purchasing systems so purchase orders can be generated seamlessly for parts needed.

• Integrated ERP system brings over inventory, descriptions, prices and stock levels
• Easily look up parts into the field service management portal, with real-time inventory totals
• Find the location of parts needed, whether they are in a warehouse, a technician’s truck or on a job site
• Have parts automatically attached to requiring work orders to ensure they are in stock when it’s time to deliver service to the customer

Timesheets and Expenses

The Heart Of A Field Service Operation

Fieldpoint’s work order management system makes it easy to add labor and travel time and additional expenses for a complete and accurate work order that can be quickly sent to billing. In the field, technicians using the mobile field service app can collect their travel and labor time, which can be added to the work order upon completion. Additional expenses that need to be recorded against the work order or a project can be added from the mobile app for a complete and accurate cost for the work being performed. Fieldpoint has the capability to interface to payroll or A/P systems to reimburse individuals for out of pocket expenses.

Work Order Templates and Automation

Reduce Administration Time And Increase Your ROI

Decrease the time it takes to prepare work orders with pre-designed work order templates for recurring service work your organization completes. Use for inspections and compliance maintenance, and have checklists and parts attached that will be used during the service call. Work order templates can be built for any kind of service call and make creating the work order, scheduling technicians and dispatching to their mobile field service app, quick and simple. Reduce administration time and automate as much as the work order process as possible to have work orders created automatically, either through service level agreements or preventative maintenance contracts, ensuring a service call is never missed through the life of the contract.