Work Order Management Software

Simple Work Order Management

Field Service Software That Takes Your Service Delivery To The Next Level

Manage all aspects of your work orders. Easily access customer and work order history with simple search functions. Create work orders quickly to eliminate paper-based activities and easily have them dispatched to technicians in the field using the mobile work order app. Record time & labor, parts, and expenses on work orders and have an accurate history and details of all work completed. Fieldpoint’s mobile work order management system enables field service managers and supervisors to organize, schedule, and send work orders to their teams from anywhere, anytime. These work orders can be generated from phone calls, emails, preventative maintenance scheduling, or entered manually.

How our work order system can help you:

• Create, delete or reassign work orders
• Manage break/fix, inspection, and preventative maintenance repairs
• Speed up service delivery and accuracy in reporting with Fieldpoint’s mobile app
• Offer technicians the ability to check, accept or decline new jobs
• Monitor the status of the work order straight from the field, including job completion updates
• Get customer sign-offs to close work orders and initiate the billing process – even accept payments in the field
• Have readily available and complete service history for all customers and equipment

Save Money and Boost Efficiency

It’s no secret that creating individual work orders and monitoring paper-based activities takes a significant amount of time that could be spent elsewhere boosting productivity. With Fieldpoint’s work order management software, you streamline your work processes and make it easier to keep track of projects. This improves your business’ efficiency, makes customers happier, and ultimately saves you more money.

Fieldpoint’s work order management software allows you to take the guesswork out of your work orders. With our software at your fingertips, you can assign work orders, review completed work orders, prioritize tasks, and report back on the history of your orders. This not only saves time but also increases your business’ communication, allowing you to stay on top of projects and fuel teamwork.

Improve Brand Identity

When you have a strong grasp of your work projects using Fieldpoint’s work order management software, you not only increase your workflow’s efficiency but you also make your customers happier. Customers love when repairs and services are completed quickly, and they’re more than likely to spread the word of your great customer service. Happy customers will gladly leave great reviews for your business online, on social media, and via word of mouth. This ultimately impacts your brand identity and helps to establish your company as a leader in your industry.

What’s more, because you’re automating your workflow with work order management software on your side, you can keep up with new work orders as they come in so you never have to worry about your customer service reputation dipping as your business gets higher demand.

Real-Time Work Order Parts Allocation

Get the Right Parts for the Job

Parts from an integrated ERP system can be added to the work order, with a real-time view into how much inventory is in stock from within the work order management portal. Should a part not be in stock, service managers can initiate the purchasing process from within the field service software and be alerted when parts are available. Fieldpoint is integrated into purchasing systems so purchase orders can be generated seamlessly for parts needed.

• Integrated ERP system brings over inventory, descriptions, prices and stock levels
• Easily look up parts into the field service management portal, with real-time inventory totals
• Find the location of parts needed, whether they are in a warehouse, a technician’s truck or on a job site
• Have parts automatically attached to requiring work orders to ensure they are in stock when it’s time to deliver service to the customer

Timesheets and Expenses

The Heart Of A Field Service Operation

Fieldpoint’s work order management system makes it easy to add labor and travel time and additional expenses for a complete and accurate work order that can be quickly sent to billing. In the field, technicians using the mobile field service app can collect their travel and labor time, which can be added to the work order upon completion. Additional expenses that need to be recorded against the work order or a project can be added from the mobile app for a complete and accurate cost for the work being performed. Fieldpoint has the capability to interface to payroll or A/P systems to reimburse individuals for out of pocket expenses.

Work Order Templates and Automation

Reduce Administration Time And Increase Your ROI

Decrease the time it takes to prepare work orders with pre-designed work order templates for recurring service work your organization completes. Use for inspections and compliance maintenance, and have checklists and parts attached that will be used during the service call. Work order templates can be built for any kind of service call and make creating the work order, scheduling technicians and dispatching to their mobile field service app, quick and simple. Reduce administration time and automate as much as the work order process as possible to have work orders created automatically, either through service level agreements or preventative maintenance contracts, ensuring a service call is never missed through the life of the contract.