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Field Service Work Order Management
With Fieldpoint’s Work Order Management Software, your field team can manage, monitor, and automate any customer service requests. With integration to your ERP systems, meet your operational goals, speed up your cash flow, and drive new business opportunities to delight your customers!
FEATURES & BENEFITS
CALL CENTER WORK ORDER MANAGEMENT
Drive Better Technical Support with Powerful Resolution and Collaboration Tools
FIELD SERVICE REPAIR WORK ORDERS
Quick and Easy Verification and Tracking of Customer Assets, SLA Commitments,Resource Dispatching and Mobile Access
PM & INSPECTION WORK ORDER MANAGEMENT
Automatic Generation of Recurring Maintenence Work Orders with Task Lists, Parts Inventory, and Mobile Data Collection
COMPLEX INSTALLATION DEPLOYMENT WORK ORDER MANAGEMENT
Manage Your Budgets Better With Work Order Software Integration to Fieldpoint’s Job and Project Applications
Work Order Management from Multi Channel Sources
- Phone support, inbound emails, customer self service portals
- Break/fix, technical support, PM and inspection work orders
- Remote monitoring systems and IoT (Internet of Things) interfaces
Monitor, Act and Dispatch on Customer Service Levels
- Track service level agreements (SLA’s)
- Instant access to service history, and asset configurations
- Dispatch technicians with skills, availability, and the right parts
Mobile Field Service Software and Synchronization
- Mobile field service software app for iOS and Android phones and tablets
- Display and update service dispatch of all services, tasks, parts, and checklists consumed
- Close calls, collect signatures, images and generate invoices
MEDIA & SCREENSHOTS
