Mobile Field Service App
Full-Featured Mobile Field Service App Gives Technicians Access Anytime, Anywhere
A Mobile Solution Designed for Excellence in the Field
Fieldpoint’s mobile field service management software can help manage your field workforce with ease, increase service revenue and lower your costs. The mobile field service app ensures the highest level of efficiency and productivity from your field technicians, subcontractors, job installers, and project management consultants, all while delighting your customers!
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FIELDPOINT’S MOBILE FIELD SERVICE SOFTWARE INCLUDES
Routing and Mapping Customer Work Orders
Integrated Parts Management
Tracking Tasks, Labor, and Expenses
Advanced Checklisting Management
Capture Pictures and Read Barcodes Onsite
Faster Invoicing and Collect Customer Signatures Onsite
Operate Online and Offline and Access Device Specific Capabilities
The Next Generation Mobile Field Service App
mobility Drives Top Service Performance
The Fieldpoint field service app is developed on a standard mobile framework and designed from the ground up with field technicians and subcontractors in mind. It provides a refined user-friendly interface, consistent access, and targeted escalations and workflows regardless of internet connection. Fieldpoint empowers field workers to successfully complete work orders, present service reports for customer signature, provide dynamic pricing of labor, parts, and products in the field and much more!
Full Suite of Productivity Tools
Our INDUSTRY EXCELLENCE is a differentiator
- Field technicians and subcontractors can access the mobile field service app to get customer service request details, driving directions, and warranty information to increase first-time fix rates
- Scheduling, work estimates, checklists, troubleshooting, and work order data can now be managed on-site by your techs. They can account for their work, follow assigned steps for a task, entitle work requested while on site and come prepared to answer customer inquiries
- Online and offline capabilities so that an active connection is not required – efficient for work in basements and new constructions
Empower Field Techs and Subcontractors
Field Service Mobility is Business Critical
- Dispatchers provide field techs with real-time views of assignments, allowing them to accept calls instantly, reducing time and money spent on operations
- Field employees easily capture pictures, customer signatures, scan barcodes, and track time, parts, and expenses on each project task or work order
- With ERP integration, a closed work order immediately creates an invoice in the accounting system, reducing data entry
Flexible Mobile Checklist Makes Sure You Meet Regulatory Requirements
Best In Class Field Service Management Software
- Collect information needed for reporting, create a list of items to be completed to close work orders, and have mandatory fields filled out for any maintenance/inspection– never miss a step in your service calls again
- Unmatched customization and flexibility– you can create unlimited fields and rules to empower your techs with clear instructions to reduce margin of error
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Field Techs Can Transmit Parts Requests and Log Service Reports in Real Time
Complete Visibility and control of business operations
- Field techs can check stocks and create purchase orders in the field
- Easy to search parts and products in trunk stock (and the trunk stock of nearby techs) so inventory is fully utilized and time is saved
- Track serialized and batch-controlled inventory, receive shipments into inventory, transfer inventory between technicians and depots — all this is possible with fully integrated accounting
Field service organizations today are focused on the customer experience. As customers journey through the stages of a service call, there are plenty of frustrations that can come along with them. See how field service software is helping with the customer journey and giving customers more satisfaction from their service providers.
What is Field Management Software? In field service operations, such as sending a truck out to service a home for pest control, having a repair crew go out to a job site, or any other "out of office" work that needs to be done, efficiency and safety of your employees...
Does your HVAC organization have a roadmap for new people coming onto your workforce? Have to set objectives, defined job roles and goals for new technicians? How will your HVAC field service software help with that? Plan ahead and get a people roadmap ready for the future of HVAC field service.
Innovations and new technology are pushing the field service management industry forward, offering new, automated ways to complete fieldwork. The push to automate the field service industry is seeing plenty of trends pop up with modern technology at the forefront. Check and see what trends field service management experts are embracing in 2019.
This dynamic dispatching tool is giving dispatchers real-time data from the field and an eye on their technicians’ movements. From within the field service dispatch software, dispatchers can make critical decisions with all the right information
It’s no secret in the field service management industry that customers now demand more than just a service. They demand results. The drive in the field service management space is now moving away from simple break/fix. It’s even going beyond preventative maintenance to now be all about the results. Whatever the repair or service may be, at the end of it all, it’s about how you deliver on the results.
It seems like field service management is going the way of more technology and less human connections. In some instances, it’s for the better. Think of ways field service automation has decreased many of the manual processes that have to be done daily. Technicians are spending less time doing administrative work, and back office staff have many of their processes automated. Field service management software has been a great tool to push the industry forward and opened plenty of new doors and opportunities.
With field service software, the goal is to improve the service experience for your customers. If they purchase equipment from you and you sign them to maintenance contracts, their experience is valuable.
Luckily there are plenty of solutions to all field service management related challenges. It should be no question that field service software is among the top solutions for the problems field service organization have to battle
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