Customer case studies and testimonials
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ISA Fire and Security
ISA takes care of the design, installation, monitoring, service, and maintenance of fire and security systems with expert teams who understand code and insurance requirements.
“Fieldpoint has helped us automate and streamline our paper-based processes, creating greater visibility for both our technicians and customers and eliminating the risk of lost paperwork and missed service calls.” Jeff from ISA
When you choose Naylor as your single-source commercial hvac & refrigeration, electrical, plumbing, and compressed air partner, you will be working with one of Ontario’s largest and most reputable providers of dependable maintenance, service and installation solutions. Established in 1968, Naylor now employs a highly qualified team of consultants and managers, and over 150 qualified technicians servicing over 2000 customers including educational institutions, commercial buildings, government facilities, industrial plants, and high-rise residential buildings.
“By using Microsoft Dynamics and Fieldpoint’s service management, our accounting and service staff can work more efficiently and provide even more value to our customers – and ultimately our business.”
Tom Hitchman – President, Naylor Group Inc.
Global Convergence Inc.
We are a value-added distributor of innovative solutions and services to complement your portfolio and enable your business growth. Global Convergence, Inc. (GCI) is a unified value-added distribution and IT services company. GCI provides partners access to rapidly emerging, innovative and disruptive technologies complemented by a full line of global IT services.
“Since using Alert Software we’ve enabled our organization to scale significantly. To date we have saved hundreds of hours utilizing Fieldpoint’s applications, and found their systems to be fully featured.”
Vic Berggren – Global Convergence Inc.
Comm-Works is a full service, multi-disciplined, IT project management solutions firm. With a repeatable project management, deployment, and installation process for all of your locations on a national and global scale, Comm-Works is a one-stop solution for your IT needs. Comm-Works provides 24/7/365 support to over 150,000 customer locations. With 20,000+ technicians worldwide, Comm-Works can provide on-site support in 4 hours or less. Comm-Works is leveraging its all-encompassing knowledge of the IT industry to provide specialized security solutions.
“Since Alert Software is a web based solution, we are able to provide customers, employees, and partners access to information 24/7.”
Greg Thayer Vice President – IT, Comm-works
Established in 1988, DataVox offers businesses the convenience of working with a single advanced technology partner to design, coordinate, implement, service and maintain all aspects of their communication, information technology, audio visual and security systems. Headquartered in Houston, Texas, DataVox has over 200 employees and serves over 7000 customers. Our award-winning customer service team is here to support your organization 24 hours a day / 7 days a week.
“By giving our resources the ability to update calls on the road whether they are connected to our servers or not it allows them to input important customer work information anytime anywhere.”
Michael Stewart – Vice President DataVox.
Park Place Technologies
Park Place Technologies is one of the fastest-growing technology companies in the nation with the awards to prove it. With over 330 employees, Park Place Technologies serves customers around the world for their data center hardware maintenance needs. Its 96% customer satisfaction rate stems from Park Place Technologies’ superior service delivery that includes a domestic call center to immediately escalate critical hardware issues, a team of field service and Level III engineers with OEM experience, and 110 stocking locations around the globe that house 126,000 parts to serve its customers in 70 countries.
“With the constant growth that the company has seen, we continue to focus on increasing efficiencies through better utilization of our software. We have worked to make improvements on our own, with the software’s built in tools and have also worked with Field Point’s knowledgeable consultants to expand the software’s capabilities.”
Stacy Olkkola (Contact Center Manager)
Acendex designs, builds and supports information and communications systems for small and medium organizations. We are business-savvy technicians who listen to your goals, then develop high-performance solutions that translate into competitive advantage.
“In addition to quality of service our clients prize fast response. Our customized implementation of Fieldpoint’s software has enabled our customer service and field engineering departments to work as a team. This helps to ensure that the first available, most qualified engineer is dispatched to our client locations.”
Johnathan Husni, CEO
G2 Partners Powers the Energy Industry – Mitigating risks, controlling costs, avoiding delays and complying with increasingly complex regulations are among the many demands facing those who are shaping the energy industry’s future. As strategic advisors to the industry, G2 Partners works alongside pipeline operators, utility companies, investors and a broad range of energy stakeholders to develop unique solutions to overcome challenges and boldly capture new opportunities.
G2 Partners had experienced significant growth over the last several years both organically and through acquisitions. As part of G2 Partners business expansion it was decided to implement a new enterprise system to consolidate financial management and customer project applications.
Since McCue first opened their doors in 1988, their vision has been to be a company that’s "a joy to work for and a pleasure to buy from." They push themselves to help retailers succeed in a highly competitive market by offering high quality damage prevention equipment to keep your products and aisles safe. “We make products, but you need solutions”.
"Since integrating Fieldpoint’s project management software and field service system into our Dynamics GP environment, we’ve seen marked decreases in our installation project completion times, billing and tracking costs. Fieldpoint’s field service software keeps everyone aware of upcoming deliverables and has improved resource allocation among teams across the UK."
Emma Panter, Operations Manager
Carolina Swim, Inc. (formerly Swim Wilmington, Inc.) is headquartered in Wilmington, NC and provides a full spectrum of turnkey services for the aquatics industry. Whether you need a new pool, or maintain the existing one, Carolina Swim is there to serve you. That statement has translated into outstanding growth for Carolina Swim, which also meant it was time to use technology better, faster, and more efficiently in their constant pursuit for customer satisfaction.
“We researched out of the box solutions, but none of them could be customized to achieve our level of contract administration complexity. Fieldpoint was quickly able to learn the core aspects of our business and customize their service contract application, especially when it came to switching over 100’s of our seasonal agreements.”
Ashe Creech, president of Carolina Swim
Since 1982 Del-Monde has been installing HVAC systems throughout the Midwest. They have installed over 100,000 systems for wide range of customers. Much of their work is with homebuilders, but have an expanding presence in the consumer market so homemakers can benefit from the expertise that local builders have enjoyed for decades.
As Del-Monde expands into new markets they understood that their service business processes would become more complex, jobs would need closer monitoring, and customer service levels would need to be maintained. To do this, new business software would be required. It also had to be web based so employees and subs could have access from the job site 24x7, 365 days a year.
EvolvTec was part of a larger organization. In 2008 EvolvTec (Formerly BLM Technologies of Florida) was spun off as their own business to focus on I.T. services and equipment. Being a one-stop-shop, they had several complexities around managing their people and inventory processes.
“With Fieldpoint Service Applications we have been able to fulfill our mission statement of ‘providing legendary services’ to our customers. Fieldpoint Mobile allows our Engineers the ability to provide ‘real-time’service call updates. The tools have greatly enhanced our Engineers utilization and productivity. As well with the Microsoft Dynamics GP and Fieldpoint integration we are able to produce accurate invoices to our customers within a day of completion of the service incident, and in many cases the same day.”
Jim Jones, VP of Engineering Services – EvolvTec
"We have found that the Fieldpoint product to be very flexible and able to mold to our ever changing needs. The service management system integrates to our sales tax automation and provisioning / circuit inventory tracking systems. It handles complex invoicing for recurring billing of parts and labor."
Thomas Swayze, CTO, NetFortris
Modern Medical Systems
Modern Medical Systems Co. (MMS) is a privately held company founded in 1978. MMS is a growing company with 200+ employees, based out of New York State. They specialize in proactive asset management and maintenance services of biomedical equipment throughout the United States.
“We decided that a Microsoft and Fieldpoint solution was the best choice for our organization. It offers a powerful, integrated sales, service, financial system on a technology platform that grows with us.”
Andrew Kudrycki, IT Supervisor, Modern Medical Systems Inc.
Diversified Computer Resources
I am writing to share with you the very positive impact Fieldpoint Field Service Software has on the delivery of services to our clients and thus the profitability of our company. The flexibility of the product allows us to do simple things like customize screen layouts or invoices, as well as, meets highly customized needs like tracking expiration and renewal dates of extended warranty or licensing maintenance agreements, sorted by manufacturer, for each of our clients.
"Fieldpoint has been a very good partner for well over 7 years. If you are considering automating your field service or support organization, I highly recommend you consider Fieldpoint."
Denase Harris | President | DCR
More Case Studies and Customer Success Stories
Mobilizing a workforce to handle the growing demand for IT deployments and telecommunications can be especially difficult for a field service provider. Rising internet usages over the past five years has increased demand for voice and data services, cloud solutions,...
If you’re in the industrial equipment space, field service management software is something to consider if you’re looking to improve your service delivery. Industrial equipment can mean plenty of different things when talking service repair, and can also include...
Meeting the Need for A Streamlined Process With Hartwig’s team of more than 80 technicians ready to support their customers with Fieldpoint’s field service software and mobile app, their service operations have been streamlined, providing a reliable system for the...
Fieldpoint has been a complete software solution for the field service industry for the past 25 years, helping field service organizations be more productive, run a more efficient service department, and generate more revenue through our field service management...
When Design, Storage and Handling (DSH), an industrial storage and handling warehouse organization with 25 years of providing highly engineered material handling solutions, needed a better way to manage their technicians and billing through their service department,...
The Company Waibel Energy Systems, a mechanical HVAC services company operating out of Dayton, Ohio, has been providing quality HVAC installation and repair services for over 50 years with the goal to deliver the best equipment, support, and service possible. Waibel...
How going mobile has benefited Kraft Power’s approach to field service.
CRI worked with Fieldpoint’s field service software, and built in a custom integration.
How Fieldpoint helped Aegis Chemical meet their service delivery goals.
When ISA Fire and Security saw their business expanding, they knew the old manual paper process was going to be a burden to their growing workforce. New national clients expanded the Louisville, Kentucky-based fire and life safety company, bringing their team to 35...
ISA FIRE AND SECURITY A Case in field service management ISA had an efficient manual process that had worked very well in the past, but with the company's growth, administration costs were going up and tracking all the service calls they needed to complete was...
Customer Testimonial “We decided that a Microsoft and Fieldpoint solution was the best choice for our organization. It offers a powerful, integrated sales, service, financial system on a technology platform that grows with us.” - Andrew Kudrycki, IT Supervisor, MMS –...
A Study in High Volume Field Service Delivery Aegis found themselves faced with an aging service management system. They needed to make a change and update their FSM (Field Service Management) Software to meet long-term operational and strategic goals of providing...
G2 Partners Powers the Energy Industry - Mitigating risks, controlling costs, avoiding delays and complying with increasingly complex regulations are among the many demands facing those who are shaping the energy industry’s future. As strategic advisors to the...
Bailiwick - Professionally managed IT solutions designed to guide and simplify your complex world. Bailiwick completes 40,000-plus annual equipment installation events. To handle that kind of volume and maintain the customer service levels, their project, event, and...
Carolina Swim, Inc. (formerly Swim Wilmington, Inc.) is headquartered in Wilmington, NC and provides a full spectrum of turnkey services for the aquatics industry. Whether you need a new pool or maintain the existing one, Carolina Swim is there to serve you. That...
Customer case study and testimonial on EvolvTec. Find out how they are using the Fieldpoint service management platform to run their business.
See Our Field Service Management Software in Action