Fieldpoint offers customers advanced mapping capabilities, real-time location services and comprehensive route planning.

Optimized dispatch and routing for better field service management

Field Service Management Software

INTEGRATED TO MICROSOFT DYNAMICS GP, MICROSOFT DYNAMICS 365, NETSUITE, QUICKBOOKS AND MORE

Fieldpoint’s Field Service Management Software helps your enterprise improve productivity therefore increasing your revenue and boosting customer satisfaction. We help you support complex service, volatile schedules and high volume in the field. Some of the business critical capabilities include enabling organizations to automate, manage, monitor and streamline their field service operations based on individual requirements. This is supported by a native field service mobile app that allows field technicians and service managers to access data online and offline. A prominent strength is Fieldpoint’s API and packaged integrations. Improve your customer relationship management, customer service, technician experience, efficiency and profitability with field service automation.

Core FSM Software Features

Core FSM Software Features

Work Order Management

Boost your business with Fieldpoint’s field service management software.

Track field service work orders to closure and capture vital customer and business information for field service technicians to carry out their jobs without any delay or hindrance! Your field service management team can manage, monitor, and automate any customer service requests. With integration to your ERP systems, meet your operational goals, speed up your cash flow, and drive new business opportunities to delight your customers! 
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Scheduling & Dispatch

Field Service Scheduling Software tool with a drag and drop calendar console to quickly route calls to your field service techs based on availability, severity codes, skills, and territory. With the full-featured mobile field service app, you can send your techs alerts and they can accept them right in the field! Whether your scheduling process is manual, interactive, or fully automated, Fieldpoint’s advanced field service scheduling capabilities make dispatching easy and efficient. 
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Field Service Mobile App

A Mobile Solution Designed for Excellence in the Field

Fieldpoint’s mobile field service management software can help manage your field workforce with ease, increase service revenue and lower your costs. The mobile field service app ensures the highest level of efficiency and productivity from your field technicians, subcontractors, job installers, and project management consultants, all while delighting your customers!
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Contract Management

Field Service Maintenance Contract Management Made Simple, and Effective

Fieldpoint’s field service contract management module provides our customers with a streamlined, reliable way of keeping track of customer relationships, contracts, planned maintenance schedules, manage SLA’s and operations while keeping their service contracts efficient and profitable.
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Subcontractor Management

Employing subcontractors or third-party vendors can be a great way to expand your company’s number of technicians or spread your presence geographically without hiring dozens of new techs. Fieldpoint offers subcontractor software, native to your organization, that empowers managers to manage and monitor third-party vendor activities. We also offer integrations to any existing workforce management and financial systems that your enterprise may be using. Manage quotations, work orders, pricing agreements, and automate the subcontractor assignment and dispatching of work orders.
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Project and Job Costing

Take Control with Our Field Service Project Management Software

For organizations that sell/install complex projects and provide recurring professional services and repairs, Fieldpoint has a project management and job costing solution that integrates with your CRM system. Traditional enterprise solutions provide silo project and service modules that don’t speak to each other. Service teams that do break-and-fix work one day and project installations the next day need service software that can schedule, track inventory, and invoice both operations at the same time. 
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Business Intelligence

Robust built in field service reporting and analytics

Fieldpoint’s field service management software gives you access to business intelligence dashboards that helps leverage data by generating analytical reports, using any combination of Key Performance Indicators that are unique to your business. User-friendly reports enable managers to see how departments, technicians, and service teams are performing. Our business intelligence module will help you keep your customers happy by highlighting challenges before they translate into problems and identifying new opportunities.
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Internet of Things (IoT)

Connected Field Service empowers organizations with the ability to monitor equipment remotely, and transmit data into the business’ database in real-time. 
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Deployment

Choose Cloud Service Software or Enterprise On Premise

No matter how you deploy Fieldpoint’s field service management software you still get the same web-based field service and project management functionality. You can choose to deploy in an hosted environment or on premise, depending on what licensing model suits your organization. You can utilize a subscription based or a perpetual license model. 
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Quoting Management

Fieldpoint’s built-in quoting system streamlines giving your customers quotes and turning them into work orders. Your technician can even quote for additional work on-site and assign it to an existing work order instead of creating a new one. From the portal, you can add parts and job tasks, automatically apply special customer pricing and taxes, and email quotes to a customer. Streamline your administration process, so you can concentrate on satisfying your customers. 
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Mobile Checklists

Fieldpoint’s checklist feature, available on the mobile field service app, streamlines workflow for inspections and maintenance schedules with an easy to follow to-do list. Capture required information, add notes and pictures and go completely paperless with the check-listing mobile solution. 
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Small/Medium Sized Businesses

MAXIMIZE THE PRODUCTIVITY OF YOUR WORKFORCE

Growing small to medium businesses needs automated processes and tools to efficiently manage field staff and technicians, increase productivity and visibility. Fieldpoint offers functionality for small/medium sized business with packaged integration for Quickbooks. Fieldpoint’s field service management software is a full featured software that has functionality packed for small/medium and enterprise field service businesses. Dispatch your technicians fast, get a full view into their movement, manage your contracts and projects, and give your techs a mobile field service app to excel in the field. Our field service management software will give you the tools you need to become more productive in the HVAC and industrial equipment space. We offer an SMB facing application with a focus on technician enablement (extensible mobile), work order debrief, contracts and support. 
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See Our Field Service Management Software Features in Action.
HVAC AND REFRIDGERATION
Technician Scheduling & Dispatch, Contracts, CRM and Service Agreement Software

In the competitive field of HVACR, your field service management holds the key to operational excellence and long-term business growth.


Enable your business to differentiate their service and open new revenue streams with real-time mobile field service technology. Adopt a flexible and scalable HVAC field service software platform that connects to your customers and their equipment, integrates with your existing ERP & CRM systems, streamlines operations, and empowers your HVAC technicians.

IT Services
Integrated Field Service Software for IT Services & Telecom Companies

Enterprise Service Software for managed Services Providers
Fieldpoint’s Field Service Management Software for IT Services and Telecom manages deployment, all customer assets and support calls.


Supports your favorite remote monitoring systems, and offers mobile field service app capabilities with checklisting features for in-house technicians and subcontractors.

Facilities Management
Facility Maintenance Management Software for Service Providers

Fieldpoint is a single platform to manage janitorial, industrial cleaning, repair & maintenance, construction services and more.


Take advantage of our integrated financial, payroll and business reporting tools, and drive your building services, property and facility maintenance business.

Medical Devices
Mobile Field Service Management Software for Medical Device Enterprises

Field Service Management Software for the Medical Device Industry


The medical industry is among the most regulated industries in the world. Enterprises that perform service, repair and inspections are increasingly searching for better ways to track critical records needed for regulatory compliance, service delivery improvement, and operational performance.

Oil and Gas Industry
Field Service Management Software for Oil and Gas Enterprises

Field Service Project Management, Preventative Maintenance and Work Order Software for the Gas and Oil Industry


Our flexible, project- and asset-oriented solutions are digitally driven so that your organization can easily manage its entire contract, project, asset and service lifecycles. Operational efficiency and success require leveraging mobile resources, equipment, and teams for field service, asset, and plant management.

Fire and Life Safety
Mobile Field Service Software for Fire and Life Safety Enterprises

Fieldpoint’s mobile field service management software is an industry-leading solution designed to help fire and life safety service providers with installing, design, maintaining and inspecting equipment.


The system manages the inspection and maintenance of alarm panels, full building security systems, sprinkler systems, smoke alarms, kitchen hoods and extinguishers.

Security Systems Industry
Field Service Software for Security System Enterprises

Fieldpoint works with companies in the Security Systems industry to provide a market-leading field service management solution


Manage all processes related to your field service management– service requests, work orders, scheduling/dispatch, time sheets, resource utilization, and site inspections — with an integration into your business process systems to optimize service delivery.

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Customer Case Studies and Testimonials

Transom
ForeRunner Technologies
Dehumidified Air Solutions

What’s New?  See all posts >

Are You Delivering Quality Field Service Management?

Is your field service management business providing quality service and products? How do you actually know you are providing quality? Here are some questions to ask yourself about the quality of service you provide and if you need a work order software to help achieve it.

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5 Questions Dispatchers Can Ask Using Dispatch Software

When customers call, there are questions dispatchers and call center agents need to be asking. But some of these questions have answers inside your dispatch software and work order management system. Find out what questions to ask and how Fieldpoint can help your dispatchers become more efficient.

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Does HVAC Software Nurture Your Customer Relationships? (It Does!)

Are you trying to better your relationship with your customers? Did you know that HVAC software could be the answer to your problems? Grow brand loyalty, build trust and earn repeat customers with a field service software that nurtures the relationships you have built with your longest customers.

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Field Service Management Websites Should Be Optimized

Have you optimized your field service management website yet? Your website is not just about your phone number, address and a list of service. It’s the first sales channel that will funnel customers to your phone lines calling for service. But if you haven’t built an optimized website, no one will find you!

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