Field Service Management Software
by Fieldpoint
Fieldpoint offers customers advanced mapping capabilities, real-time location services and comprehensive route planning.
Optimized dispatch and routing for better field service management
Fieldpoint integrates with your business software
INTEGRATED TO MICROSOFT DYNAMICS GP, MICROSOFT DYNAMICS 365, NETSUITE, QUICKBOOKS AND MORE
Fieldpoint’s Field Service Management Software helps your enterprise improve productivity therefore increasing your revenue and boosting customer satisfaction. We help you support complex service, volatile schedules and high volume in the field. Some of the business critical capabilities include enabling organizations to automate, manage, monitor and streamline their field service operations based on individual requirements. This is supported by a native field service mobile app that allows field technicians and service managers to access data online and offline. A prominent strength is Fieldpoint’s API and packaged integrations. Improve your customer relationship management, customer service, technician experience, efficiency and profitability with field service automation.
Core Features & Functionality
Optimized for Small/Medium Sized Businesses
MAXIMIZE THE PRODUCTIVITY OF YOUR WORKFORCE
Growing small to medium businesses needs automated processes and tools to efficiently manage field staff and technicians, increase productivity and visibility. Fieldpoint offers functionality for small/medium sized business with packaged integration for Quickbooks. Fieldpoint’s field service management software is a full featured software that has functionality packed for small/medium and enterprise field service businesses. Dispatch your technicians fast, get a full view into their movement, manage your contracts and projects, and give your techs a mobile field service app to excel in the field. Our field service management software will give you the tools you need to become more productive in the HVAC and industrial equipment space. We offer an SMB facing application with a focus on technician enablement (extensible mobile), work order debrief, contracts and support.
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Field Service Mobile App
A Mobile Solution Designed for Excellence in the Field
Fieldpoint’s mobile field service management software can help manage your field workforce with ease, increase service revenue and lower your costs. The mobile field service app ensures the highest level of efficiency and productivity from your field technicians, subcontractors, job installers, and project management consultants, all while delighting your customers!
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Work Order Management
Boost your business with Fieldpoint’s field service management software.
Manage your field service work orders to closure and capture vital customer and business information for field service technicians to carry out their jobs without any delay or hindrance! Your field service management team can manage, monitor, and automate any customer service requests. With integration to your ERP systems, meet your operational goals, speed up your cash flow, and drive new business opportunities to delight your customers!
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Scheduling & Dispatch
Field service scheduling software tool with a drag and drop calendar console to quickly route calls to your field service techs based on availability, severity codes, skills, and territory. With the full-featured mobile field service app, you can send your techs alerts and they can accept them right in the field! Whether your scheduling process is manual, interactive, or fully automated, Fieldpoint’s advanced field service scheduling capabilities make dispatching easy and efficient.
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Contract Management
Field Service Maintenance Contract Management Made Simple, and Effective
Fieldpoint’s field service contract management module provides our customers with a streamlined, reliable way of keeping track of customer relationships, contracts, planned maintenance schedules, manage SLA’s and operations while keeping their service contracts efficient and profitable.
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Subcontractor Management
Employing subcontractors or third-party vendors can be a great way to expand your company’s number of technicians or spread your presence geographically without hiring dozens of new techs. Fieldpoint offers subcontractor software, native to your organization, that empowers managers to manage and monitor third-party vendor activities. We also offer integrations to any existing workforce management and financial systems that your enterprise may be using. Manage quotations, work orders, pricing agreements, and automate the subcontractor assignment and dispatching of work orders.
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Mobile Checklists
Fieldpoint’s checklist feature, available within the field service mobile app, streamlines workflow for inspections and maintenance schedules with an easy to follow to-do list. Capture required information, add notes and pictures and go completely paperless with the check-listing mobile solution.
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Project and Job Costing
Take Control with Our Field Service Project Management Software
For organizations that sell/install complex projects and provide recurring professional services and repairs, Fieldpoint has a project management and job costing solution that integrates with your CRM system. Traditional enterprise solutions provide silo project and service modules that don’t speak to each other. Service teams that do break-and-fix work one day and project installations the next day need service software that can schedule, track inventory, and invoice both operations at the same time.
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Internet of Things (IoT)
More and more devices are becoming connected each and every day. The Internet of Things (IoT) with connected field service management software empowers field service organizations with the ability to monitor equipment remotely, and transmit data into the business’ database in real-time.
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Quoting Management
Streamline your sales workflow
Fieldpoint’s built-in field service management quoting system streamlines giving your customers quotes and turning them into work orders. Your technician can even quote for additional work on-site and assign it to an existing work order instead of creating a new one. From the portal, you can add parts and job tasks, automatically apply special customer pricing and taxes, and email quotes to a customer. Streamline your administration process, so you can concentrate on satisfying your customers.
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Business Intelligence
Robust built in field service reporting and analytics
Fieldpoint’s field service management software gives you access to business intelligence and reporting dashboards that helps leverage data by generating analytical reports, using any combination of Key Performance Indicators that are unique to your business. User-friendly reports enable managers to see how departments, technicians, and service teams are performing. Our business intelligence module will help you keep your customers happy by highlighting challenges before they translate into problems and identifying new opportunities.
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Deployment
Choose Cloud Service Software or Enterprise On Premise
No matter how you deploy Fieldpoint’s field service management software you still get the same web-based field service and project management functionality. You can choose to deploy in an hosted environment or on-premise, depending on what licensing model suits your organization. You can utilize a subscription based or a perpetual license model.
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In the competitive field of HVACR, your field service management holds the key to operational excellence and long-term business growth.
Enable your business to differentiate their service and open new revenue streams with real-time mobile field service technology. Adopt a flexible and scalable HVAC field service software platform that connects to your customers and their equipment, integrates with your existing ERP & CRM systems, streamlines operations, and empowers your HVAC technicians.
Enterprise Service Software for managed Services Providers
Fieldpoint’s Field Service Management Software for IT Services and Telecom manages deployment, all customer assets and support calls.
Supports your favorite remote monitoring systems, and offers mobile field service app capabilities with checklisting features for in-house technicians and subcontractors.
Fieldpoint is a single platform to manage janitorial, industrial cleaning, repair & maintenance, construction services and more.
Take advantage of our integrated financial, payroll and business reporting tools, and drive your building services, property and facility maintenance business.
Field Service Management Software for the Medical Device Industry
The medical industry is among the most regulated industries in the world. Enterprises that perform service, repair and inspections are increasingly searching for better ways to track critical records needed for regulatory compliance, service delivery improvement, and operational performance.
Field Service Project Management, Preventative Maintenance and Work Order Software for the Gas and Oil Industry
Our flexible, project- and asset-oriented solutions are digitally driven so that your organization can easily manage its entire contract, project, asset and service lifecycles. Operational efficiency and success require leveraging mobile resources, equipment, and teams for field service, asset, and plant management.
Fieldpoint’s mobile field service management software is an industry-leading solution designed to help fire and life safety service providers with installing, design, maintaining and inspecting equipment.
The system manages the inspection and maintenance of alarm panels, full building security systems, sprinkler systems, smoke alarms, kitchen hoods and extinguishers.
Fieldpoint works with companies in the Security Systems industry to provide a market-leading field service management solution
Manage all processes related to your field service management– service requests, work orders, scheduling/dispatch, time sheets, resource utilization, and site inspections — with an integration into your business process systems to optimize service delivery.
Customer Case Studies and Testimonials
What’s New? See all posts >
How Field Service Software For QuickBooks Users Benefits Small Business
Small business owners who use QuickBooks Online and are thinking of Field Service Software need to know the benefits they are getting by integrating the two together.
3 Major Ways Work Order Management Software Organizes Your Business
The work order is king in field service, so it’s important to manage it well. Do that by getting a work order management software to streamline workflows and make it easier to get your work orders to the field and back.
Common Field Service For Small Business Challenges
Small business field service businesses face similar challenges in the field as their enterprise-level counterparts. But they don’t need an enterprise-level solution when a small business dispatch software will give them the tools they need.
How Do HVAC Companies Beat Their Competition On Price?
Your competition might be coming in at a lower price than you. Your customer will be asking why? If you are running an HVAC field service software, you’ll have plenty of great answers to give them about why you offer quality service at your price.
How Field Service Software Helps Avoid Fire and Life Safety Violations
Fire and life safety maintenance can often be forgotten in a building, but they are life-saving equipment that needs to be operational. Don’t miss a service call with field service management software for the fire and life safety industry and ensure your customers are safe.
Field Service Management Mistakes When After Profits
Are you looking for more profit from your field service business? You might be making some common mistakes that actually isn’t helping you generate more profit at all. Make sure to avoid these mistakes, and why a field service management software can help you add more profit.
