Mobile Field Service Software for Industrial Equipment Enterprises
Asset-intensive businesses demand round the clock productivity. Leading industrial equipment businesses utilize Fieldpoint’s field service software to prevent equipment downtime and maximize productivity with mobile technology and integrations. Boost responsiveness, field productivity, service revenue and customer satisfaction with Fieldpoint!
Key Features and Benefits
Field Service Scheduling And Dispatch
Mobile Field Service App
Inventory and Equipment Tracking
Financial Management Integration
Real-Time Visibility of Industrial Equipment Work Orders and Delivery Tracking
Manage your entire service enterprise with Fieldpoint’s industrial equipment work order management system.
Manage complex work orders, mobile field technicians, job scheduling, logistics, and invoices, all from one unified platform. From emergency repairs to preventative maintenance, load testing, inspections, service level agreement contracts, and installation projects, quickly and efficiently create work orders and have them ready to schedule and dispatch in moments. You have real-time visibility into customer and service repair history, easily searchable by company, date, service type, and more. Allow industrial equipment service consumers to get statuses and generate work orders by making use of customer portals.
Manage Service Contracts For Your Customers and Keep Track of Billable Contract Activities
Tailor maintenance contracts to your specific customer’s requirements, and have work orders created automatically, ensuring a preventative maintenance call is never missed. Keep equipment running at peak efficiency and avoid emergency calls with a planned service agreement to maintain your customer’s most important pieces of equipment. Attach documents or photos to your contracts to keep all relevant information together. Utilize contracts for rental agreements on equipment, with automated billing for quick turnarounds of customer invoices.
Equipment and Asset Tracking
Manage Assets and Equipment to Increase Revenue and Protect Customer Relationships
Gain instant visibility into equipment and assets in the field, including detailed service history performed, contracts for equipment rentals, and equipment and asset location. Manage your equipment and assets service schedule, ensuring regular maintenance is performed, or when equipment and assets need to be switched out for loan and repair work. Prevent any revenue leakage, asset downtime, forecast equipment replacement and recognize upsell opportunities in the field.
Resource Routing and Advance Scheduling
Get The Right Technician With The Right Skills To The Right Job
With Fieldpoint’s advanced scheduling and resource routing tools, have complete control of the dispatching of your technicians, the schedules they have and the routes they take. Use a skill set search to narrow your workforce down to technician with desired skills, certifications and qualifications for repair. Then check their schedule for availability with the resource calendar, getting a full detailed view of their daily schedules. Finally, use the Resource Routing tool to optimize their route, reducing driving times and expenses for travel. Give your dispatchers real-time information from the field with pinpoint locations of all their technicians and appointments with GPS locations. The interactive design makes it easy to assign and reassign technicians to jobs and route the nearest technician to an emergency call.
End To End Integrated Field Service Software
Built-in integrations with your favor ERP, CRM, accounting software, and customer systems reduces data entry time and errors while providing Fieldpoint’s field service software with customer profiles and employee information. Out-of-box integrations to systems like NetSuite, Microsoft Dynamics GP, QuickBooks, WorkMarket and more. Real-time inventory controls give service managers a real-time look at what is available in stock, and what needs to be requisitioned through a purchasing system that automatically applies purchased parts and inventory to sales orders and customer invoices.
Empower Your Managers with Fieldpoint’s Subcontractor Scheduling Software
Employ subcontractors and third-party vendors to complete service calls and manage and monitor their activities with Fieldpoint’s subcontractor management module. Manage their quotes, push work orders to them using the Fieldpoint mobile app, and automate the assignment, dispatch, and billing of work completed.
- Access the subcontractor’s availability, location, and skill set so that you can ensure you are scheduling the right technician for the job.
- Support multiple quoting from several subcontractors, and get pricing on parts, labor, flat rate services and estimated time to completion.
- Use Fieldpoint’s subcontractor software invoice verification application to compare quoted prices, work delivered, and parts consumed for accurate billing of services completed.
Advanced Mobile Functionality
Track Technician’s Time, Expenses, And Parts While Maintaining A Schedule
Our responsive solution is accessible from any device and doesn’t require any downloads or installs. Empower your technicians in the field with Fieldpoint’s mobile field service app, giving your technicians the ability to access work orders and inventory, track time and expenses and capture photos and customer signatures to close out work orders from the field. With advanced mobile checklists, customize workflows for your technicians or subcontractors with required and smart answers for inspection and compliance reports.
Business Intelligence and Advanced Reporting
Make Better Business Decisions
Get real-time data to make informed business decisions with Fieldpoint’s business intelligence. Build your own reporting metrics with customizable dashboards, which can be narrowed down to view any metric for any person in your organization. Create useful dashboards and reports based on work order information that comprises of industrial equipment service team history, time consumed, resources used, equipment rental profitability and the failure analysis report
From Inception to Support
Fine Tune Your Field Service Software According to Your Business Needs
Fieldpoint includes robust customization capabilities that make it easy to tailor to individual business process requirements. We have customers from various verticals, and the level of customization our field service software offers, as well as the highly skilled implementation team, contribute to our success in these sectors. Our support and onboarding team will work with you from inception to implementation and beyond, to ensure all your business goals are aligned and met. With an open API, our Fieldpoint consultants can design integrations for tax software, subcontractor management and customer systems and any existing system that your enterprise is utilizing. Examples of customizations include:
- Custom Workflows and Escalations
- Custom Fields
- Permissions and Access Controls
- Create Unlimited Field Agents and Subcontractors
- Custom Notifications and Alerts
- Reports Customizations
- Advanced Checklisting Capabilities
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