Field Service Management Software for Security Systems
Fieldpoint works with companies in the Security Systems industry to provide a market-leading field service management solution. Manage all processes related to your field service management, such as service requests, work orders, scheduling/dispatch, time sheets, resource utilization, and site inspections with an integration into your business process systems to optimize service delivery. Our customers in the security systems space can maximize revenue, conduct compliance inspections, increase productivity and shorten payment cycles.
Key Features & Benefits
Increase First Time Fix Rates
Improved Customer Service
Accurate Entitlements and Warranties
Manage Inspections, Compliance and Procedures
Efficient Scheduling, Dispatch, Technician Utilization, and Resource Optimization
A Comprehensive Field Service Management Solution To Deliver A Superior Customer Experience
Fieldpoint is targeted towards end-to-end security solution providers, including installation, service, and monitoring of security technologies. Quickly respond to customers and dispatch your technicians, while carefully routing work to reduce travel time and maximize service calls. All customer information — including a complete service history — is just a click away, so you spend less time on the phone. The dispatcher and technicians have bi-directional communication, reducing back-and-forth phone calls.
- Optimize resource routing tool reduces travel time and expenses, while increasing technician’s ability to take more service calls in a day
- Find the nearest technician to an emergency call and reassign appointments to meet emergency demands
- Get real-time location of your technicians in the field as they work and move for accurate tracking of your workforce
Profitable Service Contracts with Flexible Billing Functionality
Field Service Contract Management
Technicians can easily see entitlements associated with work orders and set the right pricing per labor rates, making contracts profitable. You can enable annual, monthly, quarterly, or even develop custom triggers for billing cycles. These can auto-generate periodic invoices to your customers on recurring contracts. Our contract functionality allows for renewals, ongoing payments, and management of subscriptions per customer and location. Based on your service entitlements, you can set up service level agreements to have technicians onsite in response to a service call and define deliverable details like call triage and mean time to arrival and fix.
Project Management Software
Manage Project Installations With Full Job Costing Capabilities
Fieldpoint’s project management system will help you bring in all your installation projects on-time and on-budget. Use Fieldpoint’s job costing tools to keep margins and revenue in mind throughout the life of the project. Arrange for multi-site or single site projects, order parts and have them delivered to a warehouse or drop-shipped to the location needed. Have complete visibility into each task of the project, what resources and equipment you need for each task, and what progress the project is making. Set up flexible billing triggers for automatic invoice generation to keep your cash flow solid through the project’s many phases. Never miss a deadline and have complete control over your projects with Fieldpoint’s field service software.
No More Paper with Mobile Checklisting
Eliminate Manual Data Entry And Paper-Based Activities
Reduce paper-based activities with Fieldpoint’s mobile checklisting functionality. These checklists can be customized to each individual service type, compliance report and piece of equipment your service. Put in mandatory requirements like required photos, calibrations, and signatures and have your technicians follow all the steps to complete the checklist before closing the work order. Have these checklists attached to your preventative maintenance schedule so any work order created has the checklist automatically applied. Send them directly to your technicians or subcontractors’ mobile device for fast responses, and no more missed steps, misplaced forms or paper-based forms to process.
Inventory and Parts Management with ERP
Experience Increased Visibility Through ERP Integration And Complete System Integration
The technician and back office have clear visibility into inventory and can see the right part with the right serial number at the right location and are assured that this is real, actionable information. Knowing what products are available in a technician’s truck, stock, and what needs to be ordered can lead to a high first-time fix rate. Users are more efficient and save time by reducing data entry into multiple systems.
Build End-to-End Field Service Management
Integrations With Software Create A Full Field Service Experience
Fieldpoint comes out of the box ready to integrate with accounting systems such as Microsoft GP, NetSuite, QuickBooks and Intacct. This speeds up invoicing and billing with an integration that shares information inputted on work orders that is sent straight to the accounting software. Fieldpoint’s field service management software also integrates with tax programs, workforce management systems and sales management systems for a complete end-to-end field service solution. If there is a software you have that you want integrated, Fieldpoint’s open API makes it easy to customize your Fieldpoint experience and integrate with any software your business uses to succeed.
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