Field Service Software for Security System Enterprises
Field Service Management Software for Security Systems
Fieldpoint works with companies in the Security Systems industry to provide a market-leading field service management solution. Manage all processes related to your field service management– service requests, work orders, scheduling/dispatch, time sheets, resource utilization, and site inspections — with an integration into your business process systems to optimize service delivery. Our customers in the security systems space can maximize revenue, conduct compliance inspections, increase productivity and shorten payment cycles.
FEATURES & BENEFITS
Increase First Time Fix Rates
Improved Customer Service
Accurate Entitlements and Warranties
Manage Inspections, Compliance and Procedures
Efficient Scheduling, Dispatch, Tech Utilization, and Resource Optimization
a comprehensive field service management solution
to deliver a superior customer experience
Fieldpoint is targeted towards end-to-end security solution providers, including installation, service, and monitoring of security technologies. Quickly respond to customers and dispatch your technicians, while carefully routing work to reduce travel time and maximize service calls. All customer information — including a complete history — is just a click away, so you spend less time on the phone. The dispatcher and technicians have bi-directional communication, reducing back-and-forth phone calls
Profitable Service Contracts with Flexible Billing Functionality
Directly accessible dashboards and analytics for service leaders
Techs can easily see entitlements associated with work orders and set the right pricing per labor rates, making contracts profitable. You can enable annual, monthly, quarterly, or even develop custom triggers for billing cycles. These can auto-generate periodic invoices to your customers on recurring contracts. Our contract functionality allows for renewals, ongoing payments, and management of subscriptions per customer and location. Based on your service entitlements, you can set up service level agreements to have technicians onsite in response to a service call and define deliverable details like call triage and mean time to arrival and fix.
No More Paper with Mobile Checklisting
Eliminate Manual Data Entry and Paper-based Activities
Fieldpoint has a mobile checklisting functionality that preloads data from a contract. These checklists can be custom configured so that all steps must be completed before the tech can close off a work order. Put in mandatory requirements like documents, images, and signatures that must be appended. You can also create custom workflows. These are completely mobile — no more paper, misplaced forms, or undocumented steps.
Inventory and Parts Management with ERP and Accounting Integration
Experience increased visibility through ERP integration and complete system integration
The technician and back office have clear visibility into inventory and can see the right part with the right serial number at the right location and are assured that this is real, actionable information. Knowing what products are available in a technician’s truck, stock, and what needs to be ordered can lead to a high first-time fix rate. Users are more efficient and save time by reducing data entry into multiple systems.
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