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Mobile Field Service Software for Fire and Life Safety Enterprises

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Field Service Management Software for Fire & Life Safety

Fieldpoint’s mobile field service management software is an industry-leading solution designed to help fire and life safety service providers with installing, design, maintaining and inspecting equipment. The system manages the inspection and maintenance of alarm panels, full building security systems, sprinkler systems, smoke alarms, kitchen hoods and extinguishers.

When installing, maintaining and inspecting fire and life safety equipment, Fieldpoint’s field service software offers an end-to-end solution. From a common fire alarm installation to a preventative maintenance contract on a sprinkler system, Fieldpoint effectively tracks work orders and offers visual analytics that will help drive customer satisfaction forward, while also streamlining your field service process.

From a quote for an installation, you can merge information, such as parts and labor time, straight into your project and display budgeted hours and tasks that need to be completed for the project. With resource management tools, you can track your installation progress and, with Fieldpoint’s Business Intelligence tool, track the success of each job by reviewing real-time analytics, including hours to complete, revenue and costs.

Emergency, corrective and service work are critical in the fire and life safety space, as equipment needs to be continuously maintained to ensure these life-saving devices are always at peak performance levels. These types of service work can be effectively tracked in Fieldpoint’s work order module, while also providing a detailed history of the equipment, previous maintenance and any code violations that occurred on previous inspections.

As data in the field is collected, all that information is stored in real-time for up to date profit projects. And with integrations to financial software, such as Microsoft Dynamics GP, NetSuite, Intacct, and Quickbooks available, invoices can be pushed through quickly through the work order, with financial information showing up in general ledger details.

Fieldpoint’s contract administration system handles any annual, semiannual and monthly alarm, sprinkler and security system service contracts, allowing schedules and customer pricing to be defined while having the appropriate checklists applied to the work order. With this robust field service software, it keeps any projects or inspections on time and on the budget and ensures your cash flow remains solid.

Mobility adds another layer for fire and life safety technicians, as the mobile field service app can show all assigned jobs, whether an active connection is available or not, which for an installation in a new building with no internet connection is critical to ensure all checklists, compliances, and the task is available in real-time.

From the field service mobile app, fire and life safety technicians can track their time, take pictures, scan barcodes and follow any compliance and inspection report checklists to ensure each task is completed before the work order is closed. From the mobile app, field service technicians can collect signatures and close out the work order, starting the invoice process.

Fieldpoint’s solution for the fire and life safety space is to give the industry all the tools they need to complete any type of installation, inspection or maintenance. From a quote for a new installation, straight through to scheduling for the project and setting up recurring maintenance, Fieldpoint has streamlined the process to ensure efficiency in the space, while offering a real-time consideration to the work order and financial information.

Key Success Areas

  • Fieldpoint’s work order management system tracks all emergency, corrective and inspection work, with visibility into site history, and any previous code violations.
  • When ready to dispatch, use scheduling tools to schedule the right tech with the right skill set to the job.
  • For large installation projects, utilize Fieldpoint’s project and job costing module to plan resources and manage timelines, so your project stays on time and on budget.
  • Take advantage of Fieldpoint’s downloadable mobile field service app for your technicians or subcontractors in the field. Whether on or offline, all your service calls are available in real-time, optimizing your service and repair delivery to satisfy your customers.
  • Via the mobile app, you can take pictures, scan barcodes, append documentation, access inspection checklists and even provide quotes for additional work right there in the field.
  • Utilize a comprehensive contract administration system for your inspections of fire safety equipment by defining schedules, customer pricing, billing frequency and any applicable contract SLA’s.
  • Work off one unified platform with integrations to your CRM and ERP systems along with integrations to your subcontractor management system, fire systems, barcode scanners, tax software and more! Streamline and expedite billing, payroll, inventory management, and timesheets – improve your cash flow!

Project and Job Costing

For companies that manage larger scale installations

Service teams that do break-and-fix work one day and project installations the next day need service software that can schedule, track inventory, and invoice both operations at the same time. From your quote, itemize your proposed products and services and automatically merge them into your project. Roll them up so you can monitor your budget categories and then list your tasks and budgeted hours.You can use Fieldpoint’s resource planner and integrated material purchasing tools to put your project in motion and better track your installations and corrective jobs.

 

Field Service Scheduling & Dispatch

optimize your field service management

Optimize your technician’s schedules and improve your first-time fix rates, with simplified dispatching tools to reallocate resources quickly during escalations. Track the location of your technicians and the status of work orders, and quickly prioritize service calls and adjust your technician’s schedules when emergency calls arise, equipping them with the right data to complete the job. Organize people and equipment with flexible scheduling options to accommodate both service managers and dispatcher workflows, including more precise appointment scheduling, so it’s easy to fit more appointments into the day.

  • Increase first-time fixes
  • ACCURATE ROUTING
  • ACCESS TASK IN REAL TIME

Flexible Billing

Get your invoices out the door faster and improve your cash flow. 

Billing triggers support all types of billing requirements a project might need:

  • Progress billing
  • Hold-back billing
  • Milestone billing
  • Or more comprehensive billing triggers.

 

Contract Management

Increase customer satisfaction and account for all service revenue

Make it easier to manage and maintain the accuracy of all your PM & service contracts and installed products across customers and locations using field service management software. Increased visibility into your contract information speeds up your response rates, gets more accurate billing while helping identify new sales opportunities to drive additional revenue.

  • Use recurring templates to pull in work schedules and pricing to simplify the quoting process
  • Manage recurring service appointments with flexible billing options

Visibility Into Service History

Give Your Technicians and Subcontractors the power

Complete visibility into customer location, equipment history, code violations, assets, panel errors and issued warnings. Download reports and service requests through designated customer portals

Field Service Software for Fire and Safety & the Industrial Industry

Reporting and Analytics

Custom Dashboards to manage your business better

Cut down on process time, administrative costs, and paperwork. Run reports with our advanced analytics and see your profitability go up and save time. Use dashboards to monitor and analyze the success of each job and service call, drilling down on key performance indicators such as the time to complete a call, revenue, cost, margins, and other business-critical analytics.

  • Make better business decisions
  • Identify areas of profitability and revenue leakage
Field Service Software for Fire and Safety & the Industrial Industry

 

Holistic Solution to Enterprise Requirements

A fully integrated system for your fire & life safety enterprise

In an industry that manages selling, installations, maintenance, and inspections, Fieldpoint integrates CRM, ERP, and accounting systems, such as Microsoft Dynamics GP, NetSuite, Intacct, and Quickbooks, so that all your applications speak to each other. There are also out of the box integrations to workforce management portals, tax, and telematics systems. With an open API, Fieldpoint can build an integration to almost any of your applications,

Technicians access parts and inventory from the field on their mobile device

Bill your customers instantly

Inspection Checklists on Your Mobile Device

The intelligence in your business process

You can generate checklists from the serial number of the item being inspected or maintained. Empower your technicians and subcontractors with the advanced checklist builder that streamlines workflow for inspections and maintenance schedules with an easy to follow to-do list. Customize manufacturer regulatory compliance, go paperless, and eliminate the risk of missing steps needed to close the work order.


Fire & Life Safety Industry Specific Function and Reporting

Automation with compliance

Our clients can automate their service delivery, dispatch, and data collection, enabling them to accurately collect data, invoice the customer quickly, and provide output reports required for audit compliance.

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