If you’re in the industrial equipment space, field service management software is something to consider if you’re looking to improve your service delivery. Industrial equipment can mean plenty of different things when talking about service repair, and can also include various kinds of work, such as installations, preventative maintenance contracts, asset tracking, and a mobile workforce.
It’s definitely not a one-size-fits-all approach, so an adaptive and customizable field service software will help your organization achieve greater efficiency and open up new revenue streams. Fieldpoint’s latest case study features Hartwig, an industrial equipment service organization from St. Louis who repairs lathes, CNC machines, grinders, and mills, had multiple reasons to get Fieldpoint’s field service software. They wanted an easy-to-use system, an all-in-one solution, and mobile capabilities for their technicians in the field.
“We needed something that was quick, mobile, and collected data that was pertinent to move on to the invoicing,” said Seth Machlus, Vice President of Operations with Hartwig. “The less information and time the service technician needs to enter data to complete a work order, the more time he can spend resolving the customer’s issues and improving customer satisfaction.”
With Fieldpoint’s field service mobile app, Hartwig technicians can now input all information through the mobile app, including payroll information, timesheets, and complete their work orders, without having to carry around laptops and login to a VPN to gain access to their server.
It was all about ease of use for Hartwig, who are starting to dive deeper into the options and modules available in Fieldpoint’s field service software. “I know we’re only touching the tip of the iceberg with how we are using the system, with more time and experience we’ll be doing things at a speed we never thought we could with a field service system,” said Machlus.
Here are some of the options available for industrial equipment maintenance organizations who are looking at Fieldpoint’s field service software.
Field Service Dispatch Software
If speed of service is what your organization is known for, or what they want to be known for, then finding a field service management software that has advances dispatching and scheduling tools is a great place to start or to better enhance what you excel at. Sometimes it’s just optimizing your technicians’ schedule that will increase the speed of your service delivery. If you have technicians crossing a large territory multiple times a day, that’s travel time that could be spent completing service.
With Fieldpoint’s field service dispatch software, ensure you are optimizing your technician’s schedules and keep their service calls grouped together geographically, to limit travel time, or search for the nearest technician to an emergency call so you can offer fast service to customers in need. You’ll find your organization is taking more calls, offering faster service, and growing revenue with proper field service dispatch software.
Track Assets with Industrial Equipment Service Software
Whether it’s a mill, grinder, HVAC unit, heavy loader, or any kind of industrial equipment, there are plenty of moving parts and pieces of equipment to track service history for. With Fieldpoint’s industrial equipment service software, track all your customer’s assets for a complete detailed record of service that can help technicians later on when they need insight into a piece of equipment’s service history.
Asset tracking is a great way to offer recurring service to customers and to monitor the service being performed on any piece of equipment, as well as track where that equipment is located if you rent out machinery and it moves from job site to job site.
Field Service Mobile App Powered Workforce
Hartwig is saving upwards of 10 minutes or more per service call now because their technicians don’t need to load up a laptop and connect to their server to complete their work orders and timesheets. They can now complete it all on the Fieldpoint mobile app, which allows industrial equipment organizations the ability to have a secured connection to their technicians in the field.
“When you can do everything with the phone or mobile device, where you don’t have to worry about a wireless or cellular connection, booting up your laptop and all that, it’s speed of use,” Machlus said.
Mobile apps make it easy to schedule technicians or change their schedule while they are completing work, while also giving them the tools they need to route themselves to a job site faster, complete work orders without using pen and paper, and they have a way to review service history on the equipment they are working on. Mobility is already heavily used in the industrial equipment space, as field service organizations are looking to remove the manual processes from their technicians’ lives and replace it with an easy to use mobile app that can reduce the administration work technicians need to complete, while also streamlining the work order process.
Industrial Equipment Service Software Meets Your Needs
Hartwig is just one of the field service organizations in the industrial equipment space that Fieldpoint has helped streamline their processes and meet their needs of a more efficient workforce with our field service management software. With a mobile app, asset tracking abilities, and advanced scheduling tools, service delivery is now becoming more optimized across the industry.
Add in built-in integrations to CRM, ERP, and accounting software to increase billing times and make inventory easier to acquire, there is plenty of things that will help speed up your service delivery times from start to finish. We also offer our Business Intelligence module that will help you narrow down key performance indicators and ensure your organization is working at peak efficiency.
“It’s more about the ability to cut through some of the requirements and make it easier for our service team,” said Machlus. “The process is more streamlined. It met the needs of the service managers. We are very pleased right now with all that’s happened and what we’ve got.”