Unplanned Downtime Hits Business Hard: How Do You Mitigate This?

Blog, Field Service, HVAC, IoT, Medical Devices/Equipment

Last updated Nov 2, 2023 at 7:22PM | Published on Jul 7, 2021 | Blog, Field Service, HVAC, IoT, Medical Devices/Equipment

Downtime can have a major impact on your business, especially if it is unplanned. Downtime can be caused by many things including hardware failure, data breaches, cyberattacks, inefficient update/upgrade processes, and a reactive approach to monitoring. If your business is experiencing downtime on a regular – or even just a semi-regular – basis, this is seriously bad news. 

Learn more about the impact of downtime on your business and discover how the right field management software can mitigate this impact and streamline your business operations. 

How unplanned downtime impacts your business 

1) Poor Relationships with Clients 

Your clients need to be able to rely on the services that you provide. While 100% uptime is impossible to achieve, you need to be working hard to get as close to this as possible. If clients cannot access your services when they need them, they will move on to a provider they can trust. 

2) Negative Reputation 

It’s not just relationships with existing clients that will suffer if you are experiencing high levels of downtime. You will find it hard to bring in new clients and grow your business if you start to develop a negative reputation through bad reviews or word of mouth. 

3) Lost Revenue 

If your systems are out of action, you are not earning money. Lost revenue is both immediate and long-lasting. And when it leads to lost clients, the impact becomes even more acute. 

4) Regulatory Non-Compliance 

Some industries don’t just have clients to worry about, but governance by local, state, or federal entities. Providers of critical services – such as medical systems or security solutions – are governed by strict regulation. If your systems are offline, you may be heavily penalized and risk losing contracts. 

How Field Service Software Can Mitigate This Impact 

1) Gain the Insight Required for Preventative Maintenance 

Field service software puts data at your fingertips. This data insight allows you to model and predict future performance and stay on top of maintenance schedules to achieve a proactive, rather than reactive, approach. 

2) Exceptional Data Coverage with IoT Compatibility 

Connect your hardware to your field service software with Internet of Things capabilities. Derive your data directly from the source, and monitor performance in real-time. This can help you identify and resolve potential problems before they cause downtime. 

3) Monitor on the Go with Remote Applications 

Remote capabilities are crucial to modern business. Real-time integration between desktop-based systems and mobile field service apps makes it possible for your teams to become more agile and monitor their systems on the go. 

4) Remove Potential Weak Points with Effective Integration 

Integrate your field service software with other solutions – such as ERP and CRM solutions – to eliminate weak points. Achieve real-time data transmission between solutions securely to mitigate the danger of downtime. 

Significantly Reduce Unplanned Downtime with Fieldpoint

Fieldpoint’s field service software is designed to help your business get as close to 100% uptime as possible, allowing you to reap the benefits that come with a reduction in downtime. Reach out to our team to learn more, and schedule a demo today.