Trend in Field Service Management Technology Spending for 2013


Last updated Feb 10, 2020 at 3:35PM | Published on May 15, 2013 | Blog

In the 2012 TSIA Technology Spending Report illustrates the key areas that field service organizations will be investing their technology dollars.  The six key areas of investments include productivity solutions to increase revenues, better manage and inform field personnel, improve operational efficiencies and improve customer satisfaction ratings.


Field Service Management Software includes CRM, Scheduling, Dispatching and Incident Management

Information Extracted from Page 10 of The 2012 TSIA Technology Spending Report


Fieldpoint addresses all six of these areas with CRM, Project Portfolio Management and Field Service Management Software solution suite.  Our best-of-breed field service management software fully integrates the best functionality within each component.  We deliver the full service management package through two software solutions. Either through a CRM focused environment, where we have extended the functionality within Microsoft CRM 2011.  Or through an integrated approach where our PPM & Field Service Management Software becomes the main hub to other systems like Microsoft GP, HR Pay systems, and CRM.

Unlike other software companies, we do not “module-tize” each component.  We deliver the solution under one software package.  Customers use the features they need today.  But they know their investment is protected for future growth.

Benefits of Spending for CRM:

  • Capture new services opportunities on the fly increases revenues
  • Provide true visibility into services pipeline
  • Decreases sales-cycles
  • Improves customer satisfaction


Benefits of Spending in Communities and CSAT:

  • Multi-touch point engagement with customers and improve loyalty
  • Forum to advocate your brand and services
  • Analysis of your customer experiences
  • Understand your services gaps for process improvement


Benefits of Spending on Field Service Management Software:

  • Improve skill levels
  • Increase employee satisfaction and retention rates
  • Accessibility to information leads to better quality of service


Benefits of Scheduling/Dispatch and Work Order Management:

  • Optimize resource utilization
  • Improve service levels
  • Improve customer satisfaction
  • Proactive problem resolution
  • Analysis on specific parts, equipment, and labor costs
  • Enable self-service features so technicians can self-schedule for jobs
  • Reduces overhead in scheduling and operational management


To find out more about how our customers have been able to run a leaner, smarter and more profitable field service business, please contact us directly.  We look forward to hearing from you.