3 Out of 4 Customers Rate Fieldpoint as “Excellent”

Blog, Field Service

Last updated Dec 11, 2019 at 2:22PM | Published on Oct 30, 2013 | Blog, Field Service

Premium Quality

Toronto, ON – Fieldpoint Service Applications Inc. announced today that
3 out of 4 customers rate their customer service and consulting expertise as “excellent”. Moreover, customers are extremely happy with Fieldpoint’s field service software and consulting services.

Fieldpoint is very grass roots in its approach when it comes to acquiring and retaining existing customers.   “We start by hiring the very best people possible with the right attitude to service our clients,” says Mike Mance, Partner and Chief Marketing Officer at Fieldpoint.  “Everything starts from internally.  If employees are unhappy the customers will know it.”

Fieldpoint has been in business for 16 years and growing its headcount and customer base steadily.  On average Fieldpoint has an employee churn rate of less than 3% and average work tenure of 7+ years.  Fieldpoint prides itself on providing outstanding customer service throughout the organization.  With 500+ customers and 30,000+ users across several industries, Fieldpoint is recognized as a leader in field service software and professional service automation.

What Customers are Saying

“FieldPoint support staff has proven to be a true business partner. They work hard to understand our needs and provide direction to improve our business processes.”
– Denase Harris, President at DCR

“…Fieldpoint’s Customer Service team is top notch.  They are always eager to help find ways to solve any business problems we face and are available whenever we need them.”
– Brett Hatten, Director of Operations, BCI


About Fieldpoint Service Applications Inc.:

Fieldpoint designs software applications for field service and professional services organizations.  The seamless integration with Microsoft Dynamics GP, NetSuite, and QuickBooks provides an end-to-end, out-of-the-box solution.  Real-time transactions flow throughout the organization from sales, to service maintenance to financial management.  At Fieldpoint we pride ourselves in having outstanding customer satisfaction with 550+ clients and 30,000 plus users.

Download the Official Press Release (PDF)