Field Service Management Software: What You Need to Know

Last updated Jan 9, 2020 at 8:34AM | Published on Jan 7, 2020 | Blog, Field Service

Have you ever heard of field service management software? If you haven’t, you could be missing a crucial tool for your business. It’s important to find every advantage you can use for your company to succeed. Here’s what you need to know about field service management software.

What is field service management software?

Field service software is a system that provides on-site service. It tracks employee activity, schedules work, traces vehicles, and dispatches technicians. In addition, it supports driver safety and tracks requests. Needless to say, it can do a lot for your business. Businesses can use this to manage work orders, access customer data, and perform affordable route planning. Companies that handle repairs, installs, and services of work equipment will particularly find these features useful to their business.

What is work order management?

Work order management is one of the most common features of field service management software. This is the feature that allows you to track information related to your work orders in a single dashboard. It records the creation of work orders, the completion of work across multiple-facility enterprises, and updating requests. Work order management software helps you to automate the process of managing your work. It makes everything as simple as a few clicks of the mouse.

What are the benefits of field service software?

You gain many different benefits from using fsm software. The first is that you lower your scheduling costs. Scheduling through calls tend to bring high costs. Additionally, manual systems can allow for too much time between scheduled appointments. When using field service software, appointments are scheduled more closely, and travel times are minimized through smart routing. Time is more effectively managed, so your business is able to get more done in the day. With smart routing, there’s also the benefit of lowering fuel costs. The software choosing the most efficient route to travel to an appointment will lower mileage, and thus lower fuel expenses (and save time).

Another benefit of field service software is that your customers will be more satisfied. Arrival and working times for field employees are more accurate with field service software. The customer can select a time that works best for their schedule. Workers know what tools and parts they’ll need. All of that combined leads to a job that’s done quickly and efficiently, making customers satisfied with the work (and your services).

Sometimes your current inventory may not be providing as much success with work. Field service management software is able to evaluate history files to make a forecast of the parts that are most likely to fail on certain schedules. This allows your business to manage part inventories in a way that minimizes expenses.

Now you know what field service management software is. In the past 10 years, the industry of field service management has significantly evolved, though the market for FSM remains fragmented. But as you can see, it can perform many different, beneficial functions for your business, from better time management to lower costs. Field service management software is an effective tool for any business.

If you’re interested in learning more about how Fieldpoint’s Field Service Management Software can help your business be more efficient, please give us a call or send us a message and we’ll schedule a time to show you our software in action.