Trends in today’s mobile field service management marketing
Mobile field service management software has come a long way since it’s humble beginnings as just a one-dimensional worker tracking app. Today, field service mobile apps offer plenty of tools to enrich the lives of field service technicians, and the number of ways they are being used in the field has expanded well beyond just simple worker tracking to include routing tools, quoting options, inventory controls and much more than make a mobile app just as powerful as a full field service management software. Moving forward, mobility is continuing to evolve, and field service organizations are finding innovative ways to implement and use technology in their day-to-day lives. Here are some of the current trends that have come out of the mobile field service management software landscape.
1 – Collaboration with others
Mobile field service management software has allowed service teams to collaborate on installation projects with relative ease, as all work order information and project details can be accessed by any member of a service team from their mobile device. Field service technicians can continue from where a previous technician left off on a work order by accessing it on his smartphone and reading the work completed. There isn’t a need to manually share a paperwork order or call a technician to get the latest updates on where the installation is. It also allows technicians to leave notes, dispatchers can attach manuals and training documents, and teams can work together to complete a project, without the need for much behind the scenes communication.
2 – Inventory tracking and accountability
Parts and equipment could be anywhere, from warehouses to job sites to technician’s trucks, so having a system that tells you exactly where inventory is will make fulfilling parts requirements easy. In a mobile field service management software, technicians can access inventory controls where they can see how many of a specific part are in the warehouse, or if another technician has it in their truck, making it simple to track down any parts they require. And if it is out of stock, requisitions can be done from a mobile device to fulfill the needs. It saved technicians time by not having to call around for a part, or question when a part will be in stock, as they can do it all from their field service mobile app.
3 – Pricing and quoting tools
Service technicians are now being asked to help grow the business by offering quotes on-site while trying to upsell customers on new service and equipment. For that, they need all the tools needed to quote new service and parts, and for that, mobile field service management software has a solution, putting those tools in the hands of the field technicians. From the field, technicians can have full access to the field service software, including pricing schedules and quoting tools. With quoting modules, they can add the parts, tasks and time required, and with pre-built pricing built-in, they can produce an accurate quote quickly and have it emailed to the customer within minutes.
Mobility was a game-changer when it first was introduced to the field service industry, and it continues to be one going forward. The more and more new tools and features are added to a mobile field service management software, the more organizations are going to advance their mobile solutions in order to remain competitive in this new mobile field service landscape.