What if you could have an advantage over 50% of your competition? Most field service management organizations would jump at that chance, considering the service industry across HVAC, Facilities Management, Fire and Life Safety and IT Services is expected to expand well beyond 2020. Having that advantage could be as simple as moving forward with a field service management software solution, as 52% of service companies are still doing things manually. Paper, pens, clipboards and filing cabinets, all creating plenty of headaches, while also creating plenty of opportunities for those with a field service software to take advantage of automation and mobility.
In a competitive industry such as field service, every little bit helps in separating you from your competition as you try and win more contracts and large-installation projects, satisfy your customers with quality service and shave expenses off your bottom line to grow profit.
Field Service Software Today
There is no denying that now is the time to get on board with field service management software, as advances in technology are making the everyday operations of a field service organization much simpler with advances in mobile technology and automation. There isn’t an area of your business that can’t be affected by a field service software, from dispatching and scheduling, to payroll and billing, to how you make business decisions with analytical reporting tools that are at your fingertips.
Customers Will Appreciate What a Field Service Software Brings
While your technicians and managers will see the large benefits of a field service management software implementation, so too will your customers. And while they may not see the physical product, they will see the benefits of advanced scheduling that allows dispatchers to narrow down technician schedules in order to reduce waiting time for customers. With mobility and integrations with accounting software, billing cycles can be reduced from weeks to minutes, as no longer are accountants waiting for work orders to come in from the field, as they can be sent quickly through a mobile field service app. Customers will appreciate faster invoicing that is accurate.
Field Service Management Software Changes the Way You Do Business
An organization still doing things the manual way leaves an image of a cluttered desk full of work orders, schedules, and invoices. It can be a headache trying to find old work orders for historical review or trying to schedule a new technician because another one had to take an emergency day. But with the features available in your field service software, it’s all within a few clicks. Access historical records, check on a technician’s progress in the field and look into inventory levels all from within one portal with just a few clicks of the mouse. It gives your service department total control over every part of the service side of the business and will make them more organized and efficient in the process.
When you consider nearly half of service organizations are still doing things the old fashion way, field service management software is a lucrative opportunity for an organization in any space, and a quick way to get a leg up on the competition.