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Fieldpoint Field Service Management Product Overview

What to Expect with Our Next Gen Field Service Management Software Product

Fieldpoint’s Field Service Management solution helps service providers to execute the entire service delivery process with differentiated services that drive new sources of revenue and greater efficiencies, as well as higher customer loyalty and overall market differentiation.This applies to small/medium and enterprise businesses. We are pushing on innovation to guarantee higher service efficiency and better customer experience, as well as positioning our clients strongly in increasingly competitive markets.We have a  long-standing commitment to service innovation and thought leadership. Fieldpoint provides technicians with new levels of autonomy, empowers dispatchers to be much more effective at their work, and offers capabilities needed to tackle jobs of any complexity.

 

Technicians Come First

In the field service industry, technicians are the name and face of quality service delivery. A successful service delivery enterprise will strive to make their technicians self reliant and empower them with the latest technology to streamline activities. Fieldpoint delivers a user friendly, modern, and feature rich field service mobile app that allows technicians to plan their work, execute it efficiently and communicate with the customer and the back office.

 

Giving Control to Your Dispatcher

With Fieldpoint, your dispatchers are empowered with the best intuitive decision making tools to focus on their strategic scheduling, emergency changes, escalations and customer service, You can empower dispatchers with all the information they need to make better business decisions. It’s capabilities include resource routing, intelligent resource recommendations, powerful search tools, tracking technician locations,  real-time notifications, drive-time estimates, and recurring work orders.