Webinar: CMiC & Fieldpoint — Where Construction ERP Meets Service Management Watch Video

Surviving Service Management Post Covid

Published on Jul 21, 2021 | Blog, Field Service, Medical Devices/Equipment

Strength in the Face of Adversity: How Field Service Management Has Helped Businesses to Survive COVID-19

2020 was a year that will go down in history for all the wrong reasons. Now, halfway through 2021, we are looking forwards with hope to a phase of recovery, healing, and rebuilding in this post-COVID-19 landscape.

Through all this upheaval, uncertainty, and adversity  – the likes of which many of us have never faced before, either in business or in our personal lives – Fieldpoint and our clients have kept on giving our utmost to the world. We have worked hard to do our bit and keep the world running, even during the worst of the pandemic.

From our point of view, our team understood how vital a continuation of top-notch field service management would be as businesses and individuals weathered this unprecedented storm. We recognized that keeping hi-tech equipment, HVAC systems, and medical infrastructure running with the right approach to service management would prove crucial to resilience right across society.

Let’s take a look at how we made this happen and how our customers helped society to survive – and heal – throughout the pandemic phase and beyond.

Sales and Implementation Support

In tough times, growth is difficult. Organizations are understandably wary of expanding their infrastructure and their operations. And yet, they need to, and the economy needs them to also. This is why we intensified the support we offered through the sales and implementation phases to ensure that our customers had the field service management solutions they needed to do more for their own clients.

A Continued Program of New Features and Enhancements

We opted to continue with new features and enhancements, considering customers’ needs and then finding the right solutions to these needs. This bold approach has paid off, and this our clients’ ongoing resilience of our clients evidences our success.

Putting Communication First

Communication is always at the heart of what we provide. However, during the Covid-19 pandemic, this had to be enhanced still further. We have shown just how much you can achieve for customers, prospects, and partners when you communicate.

Technological Innovation

Our offerings have always existed at the cutting edge of digital technology and best practice. It is only through innovation and creativity that we can hope to build a better world, both for our customers and society as a whole, and we remain committed to this goal.

Looking Towards a Brighter Future

The last year and a half has been challenging, perplexing, and frustrating, all in equal measure. But it has also been a period of success and triumph over adversity. We would like to thank all of our customers for carrying on and surviving even in dark times. Let’s take on the new challenges, recovery, and rejuvenation, together.