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Field Service Software Blog by Fieldpoint

What’s New in Field Service?

Is Strategy the Key to Field Service Management Success?

Is Strategy the Key to Field Service Management Success?

Strategic – The New Buzzword in Field Service There were many amazing things that happened in 2018 in the field service management industry. Processes became faster, technicians are more valuable, and mobility took over. There is a word, however, that sums up what...

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2018 – Have We Found the Field Service Management Unicorn?

2018 – Have We Found the Field Service Management Unicorn?

Recap - 2018 Once again, the calendar year comes to an end. It sure has been an action packed 2018, full of technical advances and innovations in the field service management world!  A quick recap of 2018 - the field service management industry has seen some vast...

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The Main Benefits of Field Service Scheduling Software

Optimized service delivery can’t be achieved overnight, especially if you’re doing it manually. Paper-based work orders and white boards for scheduling are losing their place in the service delivery space. Field service management software with automated scheduling...

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Field Service Automation Software – Are We There Yet?

Field Service Automation Software – Are We There Yet?

The Field Service Industry The field service automation software market is a highly dynamic one. Over the past few years we have witnessed product modifications, mergers and acquisitions contributing to the competitiveness of new technology. Before my very eyes, I...

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What to Look for in a Best-of-Breed HVAC Field Service Software

What to Look for in a Best-of-Breed HVAC Field Service Software

HVAC field service organizations are continuously investing in new technology to modernize their business, with the goal of improving their service delivery and offer a better customer experience. That’s why the demand for a HVAC field service software is growing and...

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The Numbers Behind First-Time Fix Rates You Should Know About

The Numbers Behind First-Time Fix Rates You Should Know About

One of the most important numbers any field service organization will tell you they track is their first-time fix rate. It’s perhaps the most vital metric to gauge the performance of a service organization from every level, and with field service management software...

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Best Strategies to Support a Subcontractor Workforce

Best Strategies to Support a Subcontractor Workforce

Changes in the demand for field service have required many in the field service space to find new, modern ways to battle the increased challenge of delivering service with a smaller workforce. Technicians from the baby boomer generation are starting to retire, but...

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Mobile Field Service Software Beyond Work Orders

Leaders in the field service space have already fully adapted their organization to use a mobile field service software with a field service mobile app to complete work orders. By now, it’s no secret that technicians are completing their work orders on their mobile...

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HVAC Field Service Software as a Competitive Differentiator

HVAC Field Service Software as a Competitive Differentiator

HVAC field service organizations have plenty to think about when trying to enhance their service delivery and how to move their business forward with better business operations, profitability and a more positive impact on their customer experience. As the industry...

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Field Service Scheduling Software is Now a Necessity

Field Service Scheduling Software is Now a Necessity

Think about how your field service organization is scheduling technicians? Is it ? Is it with whiteboards, spreadsheets, Outlook calendars? For your customers, there may be nothing more frustrating than having a technician show up late to the job, or in the worst-case...

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What Productivity Gains to Measure with Field Service Software

What Productivity Gains to Measure with Field Service Software

The buzzword floating around the field service industry these days is productivity. It’s the thing that every field service organization is striving for, what they want their technicians to have more of, and one of the main reasons they are buying field service...

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The Field Service Management Trends That Have Dominated 2018

The Field Service Management Trends That Have Dominated 2018

As the calendar begins to creep towards the winter months, 2018 is nearing a close and we wait for the ball to drop on 2019. Now we can see what new trends will pop up in the field service industry. But before we put our 2019 glasses on for a New Year’s party, there...

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What KPIs to Monitor with Field Service Scheduling Software

What KPIs to Monitor with Field Service Scheduling Software

Managing service delivery is one of the toughest challenges of any field service organization. It is perhaps the most important aspect of the industry, right after the actual repair and maintenance. Field service scheduling software has been at the foundation of many...

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Important Reasons You Need A Field Service Software Upgrade

Important Reasons You Need A Field Service Software Upgrade

Technology is making our lives and jobs easier. We're very quick to jump into line at the store and queue up for the next wave of new technological gadgetry. Is the previous version faulty? Nope, but there's a newer, shinier one with an extra sliver or two of nuance....

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What Does Field Service Software Do with All That Big Data?

What Does Field Service Software Do with All That Big Data?

Big Data is worthless, unless of course, you have the analytics to put it to good use. Every day field service technicians are in the field, driving to job sites, completing work orders, inputting data into field service mobile apps, and transmitting that information...

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Cost Saving with Field Service Software

Cost Saving with Field Service Software

There is a growing pressure in the field service industry to increase revenues and profits through new revenue streams and make the service department more dynamic, efficient and customer friendly in order to maximize revenue opportunities. It’s why the field service...

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Trends with Field Service Software to Watch Out For

Trends with Field Service Software to Watch Out For

We’re firmly in the second half of 2018, the fall season is nearly upon us and we’ve had a good six months to see where the field service industry is heading. By now, there is very little question that the future of the industry is firmly embedded in transforming...

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What Does Field Service Optimization Really Mean?

What Does Field Service Optimization Really Mean?

There is plenty of talk around the word optimization, especially in the field service space. You’ve probably heard before how a field service organization wants to ‘optimize their service delivery’, or ‘optimize their technician’s schedule’. Often, this is done with a...

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What Are the Non-Negotiables Of Field Service Software

What Are the Non-Negotiables Of Field Service Software

Selecting field service management software is challenging. There are so many different options to choose from, so many unique features and so many diverse needs that it can be a challenge to find the best field service software solution that will work for your field...

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Is Your Field Service Software Measuring The Right KPI’s?

Is Your Field Service Software Measuring The Right KPI’s?

For any field service organization to stay competitive and in front of their competition, they have to have a solid understanding about how their technicians are performing in the field, and in which areas their service delivery could be improved. Field service is a...

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Be Competitive in The HVAC Space with Field Service Software

Be Competitive in The HVAC Space with Field Service Software

The HVAC industry is getting more competitive by the day, as the global HVAC market is expected to grow to $207 billion by 2022. As the industry grows, it’s also getting a lot smarter, as HVAC professionals are starting to utilize the many tools and technologies...

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Field Service Software Helping the Aging Workforce Crisis

Field Service Software Helping the Aging Workforce Crisis

A real crisis has hit he field service management industry – an ageing workforce. It’s not only real, it’s here now and effecting many service organizations, as ageing workers are set to retire and there aren’t enough qualified technicians to fill their positions. In...

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Customer Needs Drive Mobile Field Service Management

Customer Needs Drive Mobile Field Service Management

Mobility has a firm grasp on the field service space. According to Aberdeen Group, 80 percent of field service organizations use mobile devices for their service activities. Field service mobile apps offer increased connectivity and greater visibility, and customers...

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The Shared Struggles of Field Service Organizations

Every field service organization has their own struggles in their day to day lives. It’s a challenging industry to work in, regardless if you’re talking HVAC repair, industrial equipment maintenance, or recurring maintenance of a facility. It’s a growing, complex and...

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How Do You Measure Success with Field Service Software?

How Do You Measure Success with Field Service Software?

To measure success, you need to have plenty of data, the ability to analyze that data, and the ability to compare it to previous reports and make immediate changes. You can’t improve your field service organizations practices if you don’t see where you are going...

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A Challenge to Utilize Today’s Field Service Software

One theme that continues to pop up in the field service industry is the desire to expand and improve the customer experience. It’s a challenge for field service organizations, even with a wide range of different field service software options readily available. The...

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Automation is Key in Evolving Field Service Industry

Automation is Key in Evolving Field Service Industry

As the field service management software continues to evolve, automation is one of the most important tools involved, especially when it comes to payments. While having work order management systems, field service mobile apps, and Business Intelligence modules are...

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Subcontractor Mistakes Avoided with Field Service Software

Subcontractor Mistakes Avoided with Field Service Software

The growing trend in the field service management space is to turn towards third-party vendors and subcontractors to fill the workforce gap when qualified technicians aren’t available, or for seasonal work during peak work times. It has allowed field service...

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Five Ways Mobility Has Helped the HVAC Industry

Five Ways Mobility Has Helped the HVAC Industry

Field service mobile app technology isn’t a new thing in the industry, especially for HVAC organizations. It’s a tool in their kit that helps them do their job faster, makes them more efficient, and keeps them connected to the back office. With inspection checklists,...

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Three Generations of Field Service Software Automation

Three Generations of Field Service Software Automation

For some field service organizations, jumping from pencil and paper to any sort of field service automation system is a giant leap, so going from stone aged tools to next-generation technology just isn’t a realistic approach, without first going through the different...

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The Three Stages of Service Dispatch Software

The Three Stages of Service Dispatch Software

Customer expectations for service delivery are constantly increasing, and the field service team who can offer the fastest service at the cheapest rate will always have an advantage over the competition. It’s make many in the field service industry turn to a service...

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The Importance of a Cloud Based Field Service Software

The Importance of a Cloud Based Field Service Software

No matter the size of your organization, sharing information and data is vital to the success of any field service enterprise, so having a cloud-based field service software ensures that data can be accessible by everyone and not kept to a...

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The Field Service Industry is faced with Talent Shortage

The Field Service Industry is faced with Talent Shortage

Philosophies in the field service industry have drastically changed over the past decade, as the industry is experiencing a labor shortage as baby boomers are set to retire and there isn’t an abundance of skilled laborers to replace them. Millennials, as they are...

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3 Key Trends in Today’s Mobile Field Service Management

Trends in today’s mobile field service management marketing Mobile field service management software has come a long way since it’s humble beginnings as just a one-dimensional worker tracking app. Today, field service mobile apps offer plenty of tools to enrich the...

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Improvements in Your Field Service Management Strategy

Improvements in Your Field Service Management Strategy

Ways to improve the worst part of field service Everyone has a favorite and least favorite part of their job, and field service technicians are no exception. In a recent survey conducted by The Service Council, 77% of technicians said the best part of their day was...

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Resisting change could stall field service innovation

We are all resistant to change. It’s our nature that we don’t like our major day to day activities tampered with or altered. We grow routines, and know what is expected of us at our jobs when we go in, and any deviation from that normality can cause panic or stress in...

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Fieldpoint Redefines Integrated Field Service Software

Fieldpoint Redefines Integrated Field Service Software

A field service management software comes packed with plenty of functionality that will help your enterprise reach new levels of productivity and revenue. Tools for scheduling and dispatch make it easy to get your technicians to their job site, contract modules...

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New Year’s Resolutions for Your Field Service Management

New Year’s Resolutions for Your Field Service Management

It’s that time of year again where we start to come up with ideas of how we want to change our lives heading into the New Year. Eat better, get into the gym, lose weight, read more, all favorites that end up on the lists of many trying to make a change. And while...

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The Shift in Paradigm of Field Service Management

The Shift in Paradigm of Field Service Management

The dramatic shift in field service in the next five to 10 years won’t come from new advances in technology, Internet of Things (IoT), augmented or virtual reality, or even field service management software, but from the number of technicians who will be...

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Deciding Your Device for Mobile Field Service Software

Deciding Your Device for Mobile Field Service Software

Choosing Your Device for Mobile Field Service Software There are plenty of options when you want to mobilize your field technicians with mobile field service software. Whether it be an iPhone or iPad, an Android phone or tablet, or rugged tablet, laptop or...

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COMPLETE VISIBILITY INTO YOUR FIELD SERVICE MANAGEMENT

COMPLETE VISIBILITY INTO YOUR FIELD SERVICE MANAGEMENT

Access to Information Having proper access to information could mean the difference between your technicians getting the first-time fix and making a customer satisfied, or scrambling to deliver the high-level of service your organization and...

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Insight into Field Service Management Software Growth Patterns

Insight into Field Service Management Software Growth Patterns

Field service management is expected to reach $4.16 billion by 2025, a significant growth from the $1,725.8 million value in 2016, according to Grand View Research Inc. With growing operations across different industries, including oil field operations, oil and gas,...

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How Mobile Technology is Changing the Field Service Industry

How Mobile Technology is Changing the Field Service Industry

It should be a given that your field service management software comes with mobile field service app capabilities. It’s 2017, right? With mobile technology available, more and more field service organizations are taking advantage of what they can get done with a small...

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Is Automation Dominating Field Service Management?

Is Automation Dominating Field Service Management?

The new year is right around the corner, so it’s never too early to start thinking of what 2018 will bring for field service management, and what will be the hot topics moving forward. With the field service industry expected to see continuous growth through 2020,...

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Field Service Management Software and Industry Growth

Field Service Management Software and Industry Growth

The HVAC industry is amid a boom of growth, as according to the United States Department of Labor’s Bureau of Labor Statistics, demand will increase by 30 percent between 2010 and 2020. For those in the HVAC space, that’s great news to hear. But it also could bring on...

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Are You Truly Using the Best Field Service Software?

Are You Truly Using the Best Field Service Software?

Think about all those commercials you see on television about financial planning and preparing for your future retirement. Invest now and live happy later. They make it sound so simple. Obviously the more you save and put into retirement plans, the better off you will...

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