Field Service Software Blog by Fieldpoint
Want to learn more? Call us: 1-866-336-5282 or sign up for a virtual demo Schedule a Demo
What’s New in Field Service?
Ways Field Service Management Software Makes Your Business Life Easier
Running a business is hard, but we're sure we didn't have to tell you that. Between the logistics of moving parts within a business operation and the volatility of human beings, running a business smoothly is a continuously evolving challenge. When your company has...
read more
Today’s Customers Demand Self-Service and Visibility from Field Service
Think about service delivery. Not just field service delivery, but service delivery all together. Think about all the industries that deliver service to people every single day and how they are empowering their customers, offering new technology, new ways of service...
read more
HVAC Field Service Software as a Competitive Differentiator
HVAC field service organizations have plenty to think about when trying to enhance their service delivery and how to move their business forward with better business operations, profitability and a more positive impact on their customer experience. As the industry...
read more
Field Service Scheduling Software is Now a Necessity
Think about how your field service organization is scheduling technicians? Is it ? Is it with whiteboards, spreadsheets, Outlook calendars? For your customers, there may be nothing more frustrating than having a technician show up late to the job, or in the worst-case...
read more
What Productivity Gains to Measure with Field Service Software
The buzzword floating around the field service industry these days is productivity. It’s the thing that every field service organization is striving for, what they want their technicians to have more of, and one of the main reasons they are buying field service...
read more
The Field Service Management Trends That Have Dominated 2018
As the calendar begins to creep towards the winter months, 2018 is nearing a close and we wait for the ball to drop on 2019. Now we can see what new trends will pop up in the field service industry. But before we put our 2019 glasses on for a New Year’s party, there...
read more
How Are HVAC Companies Benefitting from Field Service Software?
The HVAC industry needs to run smarter, more organized and have their workflows managed well in order to succeed in the highly competitive environment. HVAC field service software is making it easier for HVAC enterprises to run in a way that is making them more...
read more
What KPIs to Monitor with Field Service Scheduling Software
Managing service delivery is one of the toughest challenges of any field service organization. It is perhaps the most important aspect of the industry, right after the actual repair and maintenance. Field service scheduling software has been at the foundation of many...
read more
Important Reasons You Need A Field Service Software Upgrade
Technology is making our lives and jobs easier. We're very quick to jump into line at the store and queue up for the next wave of new technological gadgetry. Is the previous version faulty? Nope, but there's a newer, shinier one with an extra sliver or two of nuance....
read more
Field Service Software Statistics to Make You Rethink Your Process
There are plenty of ways to deliver fast, smart and personalized service to your customers. The best field service organizations are doing it with a comprehensive field service management software. To put it simply, the future of field service is through a software...
read more
What Does Field Service Software Do with All That Big Data?
Big Data is worthless, unless of course, you have the analytics to put it to good use. Every day field service technicians are in the field, driving to job sites, completing work orders, inputting data into field service mobile apps, and transmitting that information...
read more
Cost Saving with Field Service Software
There is a growing pressure in the field service industry to increase revenues and profits through new revenue streams and make the service department more dynamic, efficient and customer friendly in order to maximize revenue opportunities. It’s why the field service...
read more
The Resource Gap Means More Millennial Talent and Field Service Software
Today’s field service industry is growing at a rapid rate, however, the technician pool is on the decline, as baby boomers are retiring in greater numbers each year and replacements are hard to find. In fact, the pool of Millennial talent isn’t able to close the...
read more
Trends with Field Service Software to Watch Out For
We’re firmly in the second half of 2018, the fall season is nearly upon us and we’ve had a good six months to see where the field service industry is heading. By now, there is very little question that the future of the industry is firmly embedded in transforming...
read more
What Does Field Service Optimization Really Mean?
There is plenty of talk around the word optimization, especially in the field service space. You’ve probably heard before how a field service organization wants to ‘optimize their service delivery’, or ‘optimize their technician’s schedule’. Often, this is done with a...
read more
What Are the Non-Negotiables Of Field Service Software
Selecting field service management software is challenging. There are so many different options to choose from, so many unique features and so many diverse needs that it can be a challenge to find the best field service software solution that will work for your field...
read more
Field Service Management Software Needs a Change Management Strategy
There is no denying that field service management software comes packed with great tools, modules and ways to improve your service delivery, no matter if you’re in the HVAC business, running cables as part of an IT Services team, or fixing heavy machinery for an...
read more
Industrial Equipment Repair and Maintenance Industry Enhanced by Field Service Software
Revenue for the industrial equipment maintenance and repair industry continues to see growth year over year, rebounding from what was a bound sector in 2009. Back then, the industry was worth $23.92 billion dollars, but has come back up over the last decade to be...
read moreEssential Considerations When Thinking of A Field Service Software Solution
Field service organizations are considering many different options when it comes to improving their service delivery and field service management software is generally on top of the list of options to consider. It’s a large decision to make for anyone in the service...
read more
Balancing Immediate Goals with Long-Term Strategies for Growth with Field Service Software
It can be difficult for field service organizations to balance their immediate service requirements with their long-term strategy for future growth. It literally is a balance – think too far ahead, your customer experience in the present suffers, while if you’re not...
read more
No More Equipment Downtime with Fieldpoint’s Industrial Equipment Field Service Software
Want to learn more? Call us: 1-866-336-5282 or sign up for a virtual demo Schedule a Demo At Fieldpoint we are focused on helping our customers achieve optimum results from their field service technology — results that matter and make a positive business impact. It...
read more
Is Your Field Service Software Measuring The Right KPI’s?
For any field service organization to stay competitive and in front of their competition, they have to have a solid understanding about how their technicians are performing in the field, and in which areas their service delivery could be improved. Field service is a...
read more
Be Competitive in The HVAC Space with Field Service Software
The HVAC industry is getting more competitive by the day, as the global HVAC market is expected to grow to $207 billion by 2022. As the industry grows, it’s also getting a lot smarter, as HVAC professionals are starting to utilize the many tools and technologies...
read more
Field Service Software Helping the Aging Workforce Crisis
A real crisis has hit he field service management industry – an ageing workforce. It’s not only real, it’s here now and effecting many service organizations, as ageing workers are set to retire and there aren’t enough qualified technicians to fill their positions. In...
read moreUnleash Your Field Service Potential with Fieldpoint’s Integration to NetSuite
If you run a field service organization, Fieldpoint’s field service management software offers the tools you’ll need to empower your technicians and make your service delivery more efficient, streamlining and automating many of the processes involved. From work order...
read more
Customer Needs Drive Mobile Field Service Management
Mobility has a firm grasp on the field service space. According to Aberdeen Group, 80 percent of field service organizations use mobile devices for their service activities. Field service mobile apps offer increased connectivity and greater visibility, and customers...
read moreThe Shared Struggles of Field Service Organizations
Every field service organization has their own struggles in their day to day lives. It’s a challenging industry to work in, regardless if you’re talking HVAC repair, industrial equipment maintenance, or recurring maintenance of a facility. It’s a growing, complex and...
read more
How Field Service Management Can Help Small to Medium Sized HVAC Companies
Field service organizations come in all shapes and sizes, and with a difference in size comes a different path towards success. Large field service management teams have greater resources, such as financial resources, a greater pool of personnel and expertise, and the...
read more
How Do You Measure Success with Field Service Software?
To measure success, you need to have plenty of data, the ability to analyze that data, and the ability to compare it to previous reports and make immediate changes. You can’t improve your field service organizations practices if you don’t see where you are going...
read more
Things to Consider When Optimizing Schedules in Field Service Software
Efficient scheduling of service delivery generally has one goal in mind – try to schedule your technicians in a way that they can take more service calls per day. That is true for any field service organization, as more service calls leads to more revenue, and less...
read moreA Challenge to Utilize Today’s Field Service Software
One theme that continues to pop up in the field service industry is the desire to expand and improve the customer experience. It’s a challenge for field service organizations, even with a wide range of different field service software options readily available. The...
read more
Field Service Software Has Closed the Gap Between Large and Small-Medium Businesses
Don’t forget about the little guys, because they are fast approaching optimized service levels and are taking customers from the once dominate field service enterprises. Cloud-based field service software has evened the playing field, as the features that large...
read more
Automation is Key in Evolving Field Service Industry
As the field service management software continues to evolve, automation is one of the most important tools involved, especially when it comes to payments. While having work order management systems, field service mobile apps, and Business Intelligence modules are...
read more
Subcontractor Mistakes Avoided with Field Service Software
The growing trend in the field service management space is to turn towards third-party vendors and subcontractors to fill the workforce gap when qualified technicians aren’t available, or for seasonal work during peak work times. It has allowed field service...
read more
Five Ways Mobility Has Helped the HVAC Industry
Field service mobile app technology isn’t a new thing in the industry, especially for HVAC organizations. It’s a tool in their kit that helps them do their job faster, makes them more efficient, and keeps them connected to the back office. With inspection checklists,...
read more
NetSuite Integration Streamlines Complex Field Service Accounting
Billing for field service work can be one of the most complex and demanding parts of any field service organizations operation. It demands speed and accuracy to keep cash flow solid through the business, and customers will expect prompt billing for their own financial...
read more
Moving Your Field Service Management Beyond Business As Usual
When looking at trends in the field service management industry, service managers will have to decide what they want to change in their current business model and how their service operates based on numerous factors. Leading organizations don’t just run the same...
read more
What is the Main Selection Criteria For Field Service Management Software?
No matter the size of your field service organization, there is a type of field service management software that is right, or can be tailored, to fit your organization’s needs. It’s a great thing if you want to automate your field service delivery, add mobile field...
read more
The Biggest Opportunities for Field Service Organizations In 2018
Competition is putting field service organizations under immense pressure in their respected industries, but technological advances, such as field service software, is offering many different opportunities for those organizations to transform in 2018. It’s going to be...
read more
Three Generations of Field Service Software Automation
For some field service organizations, jumping from pencil and paper to any sort of field service automation system is a giant leap, so going from stone aged tools to next-generation technology just isn’t a realistic approach, without first going through the different...
read more
Spring Maintenance- Perfect Time to Roll Out Field Service Management Software
With spring weather upon us, it’s time to check those HVAC units, ensuring air conditioning is ready for the hot summer days and heating units are repaired from the long winter that didn’t seem to end. If you don’t have your customers signed up to a preventative...
read more
What Optimizing Your Field Service Scheduling Software Really Means?
Optimizing is a word used often by field service software providers to describe what they are doing to your business. It’s why you would buy a field service system, because you want to optimize a part of your business that could be ran either more efficiently, at a...
read more
The Three Stages of Service Dispatch Software
Customer expectations for service delivery are constantly increasing, and the field service team who can offer the fastest service at the cheapest rate will always have an advantage over the competition. It’s make many in the field service industry turn to a service...
read more
Narrow Your Focus While Looking at Field Service Management Software
When thinking of implementing a field service management software solution, having a big picture objective is great at the beginning. What is it that your organization wants to achieve at the very end: complete automation of work orders, a paper-free organization,...
read more
How a Mobile Workforce Can Help Improve Your Field Service Management
It’s no surprise that field service has become heavily reliant on mobile technology. But with the ever-expanding methods of digital communication, the expected benefit of increased productivity remains a challenge for many field service organizations, as they aren’t...
read more
Quoting with your Field Service Software Has Never Been This Lucrative!
When your technicians are in the field completing service as part of a regular recurring preventative maintenance plan, they may notice some additional service is required. HVAC technicians may notice motors and belts need replacing as part of their service plans,...
read moreQuotes and Proposals in Field Service Management – Get More Wins!
The field service cycle generally starts with a quote or a proposal. Whether it’s a break/fix repair, a contract for preventative maintenance, or an installation project, customers want an accurate and detailed quote so they know what they are getting in service, and...
read more
Is Your HVACR Enterprise Ready for the Best Field Service Software Out There?
The challenges in the HVAC industry are tough to overcome by many organizations, as the industry is more competitive, there is more room for error and customers are expecting high-levels of service, including on-demand and plenty of transparency. While customer...
read more
What Can You Expect from Our Field Service Management Software Webinar?
Join Fieldpoint for our webinar and see how our field service software can help your service delivery with growing pains while offering you a fully mobile solution with plenty of advanced functionality that will make all those plans to expand and grow your business a reality
read more
The Importance of a Cloud Based Field Service Software
No matter the size of your organization, sharing information and data is vital to the success of any field service enterprise, so having a cloud-based field service software ensures that data can be accessible by everyone and not kept to a...
read more
Act Global, Think Local with your Field Service Software and NetSuite Integration
Whether it’s a CRM, ERP or accounting system, or a field service management software, there should be two lanes of thought for those in the field service industry – act global, think local. The theme at this year’s SuiteWorld Conference perfectly aligns with how the...
read more
The Field Service Industry is faced with Talent Shortage
Philosophies in the field service industry have drastically changed over the past decade, as the industry is experiencing a labor shortage as baby boomers are set to retire and there isn’t an abundance of skilled laborers to replace them. Millennials, as they are...
read more
Service Revenue is Becoming More Important to Hardware Companies
The trend in the field service management space is that service revenue is becoming more important to organizations who sell hardware than ever before, as revenue and profit margins are falling, while service delivery has maintained its profitability. Revenue from...
read more
When Less is More When it Comes to Paperwork in Field Service Management
The phrase, ‘less is more’, doesn’t generally get thrown around when speaking about field service management, however, in the growing world of automation, innovation and field service management software, it’s a phrase many new field service organizations should be...
read more
Why Optimizing Your Field Service Delivery is Critical in the HVAC Industry
Typically, equipment and hardware manufacturers have followed a pretty basic formula when it comes to field service. Either make, sell or ship a product, install it, and then attach a service plan to it. Out of all that, you get the revenue of the purchase of the...
read more3 Key Trends in Today’s Mobile Field Service Management
Trends in today’s mobile field service management marketing Mobile field service management software has come a long way since it’s humble beginnings as just a one-dimensional worker tracking app. Today, field service mobile apps offer plenty of tools to enrich the...
read more
Improvements in Your Field Service Management Strategy
Ways to improve the worst part of field service Everyone has a favorite and least favorite part of their job, and field service technicians are no exception. In a recent survey conducted by The Service Council, 77% of technicians said the best part of their day was...
read more
Field Service Software Diaries – Balancing Act Between Support and Cost
Field service organizations are constantly trying to reduce their costs to remain as competitive as possible, but this can sometimes be at the expense of providing the best customer service. It’s a balancing act between the two, as organizations want to deliver...
read more
A Holistic Look at Fieldpoint’s Field Service Management Software
Fieldpoint has been a complete software solution for the field service industry for the past 25 years, helping field service organizations be more productive, run a more efficient service department, and generate more revenue through our field service management...
read moreResisting change could stall field service innovation
We are all resistant to change. It’s our nature that we don’t like our major day to day activities tampered with or altered. We grow routines, and know what is expected of us at our jobs when we go in, and any deviation from that normality can cause panic or stress in...
read moreQuestions to Ask When Investing in an Industrial Equipment Service Software
Buying any kind of industrial equipment service software can be a challenging task for any manager tasked with making the critical decision to go with a software solution for their industrial equipment field service organization. Is this really for me? How...
read more
How Field Service Software is Your Greatest Customer Service Tool
In the next year, improving customer service is the greatest pressure field service organizations are facing, according to a survey completed by Field Service USA. Of the 100 industry leaders they spoke with, 43% said that improving customer service was the largest...
read more
HVACR Manufacturers Confident in Economic Outlook in ASHRAE Survey
HVACR manufacturers remain optimistic about the upcoming year across the entire industry, as, in a recent survey conducted by the ASHRAE Journal, 89% of respondents are forecasting excellent or good growth in the industry, up 15% from the positive outlook heading into...
read more
Fieldpoint Redefines Integrated Field Service Software
A field service management software comes packed with plenty of functionality that will help your enterprise reach new levels of productivity and revenue. Tools for scheduling and dispatch make it easy to get your technicians to their job site, contract modules...
read more
How HVAC Field Service Software Can Be a Real-Time Collaboration Tool
For HVAC enterprises that take on a multitude of different services, the need for collaboration on multiple levels is a must for their success. Installation projects, break/fix repairs, and preventative maintenance service calls are all being handled by the same pool...
read more
Field Service Management – How Are Your Managing Your Subcontractors?
Field service management organizations are more versatile than ever before, the demand for service is increasing, yet the number of technicians and tradespeople is declining. So, many field service organizations in the HVAC, Facility Maintenance and Fire and Life...
read more
New Year’s Resolutions for Your Field Service Management
It’s that time of year again where we start to come up with ideas of how we want to change our lives heading into the New Year. Eat better, get into the gym, lose weight, read more, all favorites that end up on the lists of many trying to make a change. And while...
read more
Questions to Ask When Investing in an HVAC Field Service Software
Buying any kind of HVAC field service software can be confusing and a challenging task for any manager tasked with making the critical decision to go with a software solution for their HVAC field service organization. How will this help my organization? What’s all...
read moreAre You Asking the Right Questions When Evaluating HVAC Field Service Software?
Buying any kind of HVAC field service software, HVAC scheduling software or HVAC dispatch software can be confusing and a challenging task for any manager assigned with making the critical decision to go with a software solution for their HVAC field service...
read more
The Advent of Field Service Software in Today’s Organizational Landscape
It can be a bit overwhelming to change your organization by implementing a field service software. Drastic change is always overwhelming and there can be plenty of pushback from many within your own organization who are used to doing things the old-fashion way. With...
read more
The Shift in Paradigm of Field Service Management
The dramatic shift in field service in the next five to 10 years won’t come from new advances in technology, Internet of Things (IoT), augmented or virtual reality, or even field service management software, but from the number of technicians who will be...
read more
How does Field Service Software Affect People, Processes and Data in an Organization?
When selecting a field service management software, you are really selecting a solution to three fundamental areas of field service – people, processes, and data. How you manage technicians and subcontractors, how work orders are created and...
read more
Deciding Your Device for Mobile Field Service Software
Choosing Your Device for Mobile Field Service Software There are plenty of options when you want to mobilize your field technicians with mobile field service software. Whether it be an iPhone or iPad, an Android phone or tablet, or rugged tablet, laptop or...
read more
When is the Right Time to Upgrade Your HVAC Field Service Software?
During the busy HVAC season, the focus is rightfully on providing the best service to customers to ensure their air conditioner and heating units are running at peak efficiency. Many organizations say they are too busy to do an install of an HVAC field service...
read more
COMPLETE VISIBILITY INTO YOUR FIELD SERVICE MANAGEMENT
Access to Information Having proper access to information could mean the difference between your technicians getting the first-time fix and making a customer satisfied, or scrambling to deliver the high-level of service your organization and...
read more
Is Your Field Service Management Software Helping You Retain Your Customers?
Every field service organizations say the same thing – they want to offer exceptional customer service. It’s the cliché of any service-based business, but, it goes without saying that it is the most important part of any service business if they want to succeed.Today,...
read more
Using Third Party Networks for Field Service Management Support
Field service organizations are looking outside their own house for many different reasons in order to increase their business and bottom line. In a recent survey conducted by the Service Council, 75% of responding organizations use third-party networks for field...
read moreAre You Adapting Your Field Service Management Model to Meet Your Customer’s Needs?
Delivering superior field service management to customers isn’t an easy task, and can leave many businesses overwhelmed with growing concerns, not just from their customers, but from within their own organizations. Managing work tasks, keeping an eye on expenses, and...
read more
Insight into Field Service Management Software Growth Patterns
Field service management is expected to reach $4.16 billion by 2025, a significant growth from the $1,725.8 million value in 2016, according to Grand View Research Inc. With growing operations across different industries, including oil field operations, oil and gas,...
read more
How Mobile Technology is Changing the Field Service Industry
It should be a given that your field service management software comes with mobile field service app capabilities. It’s 2017, right? With mobile technology available, more and more field service organizations are taking advantage of what they can get done with a small...
read more
Is Automation Dominating Field Service Management?
The new year is right around the corner, so it’s never too early to start thinking of what 2018 will bring for field service management, and what will be the hot topics moving forward. With the field service industry expected to see continuous growth through 2020,...
read more
Has Your Enterprise Deployed Mobile Field Service Management Software?
Nearly everyone is carrying a smartphone around today. Sorry flip phones, you had a good run, however, the ability to have the power of a personal computer in the palm of your hand is too much to pass up, as our communication methods have changed from calling other...
read more
How Can Field Service Software Give You an Advantage Over Your Competition ?
What if you could have an advantage over 50% of your competition? Most field service management organizations would jump at that chance, considering the service industry across HVAC, Facilities Management, Fire and Life Safety and IT Services is expected to expand...
read more
Field Service Management Software and Industry Growth
The HVAC industry is amid a boom of growth, as according to the United States Department of Labor’s Bureau of Labor Statistics, demand will increase by 30 percent between 2010 and 2020. For those in the HVAC space, that’s great news to hear. But it also could bring on...
read more
Are You Truly Using the Best Field Service Software?
Think about all those commercials you see on television about financial planning and preparing for your future retirement. Invest now and live happy later. They make it sound so simple. Obviously the more you save and put into retirement plans, the better off you will...
read more
How GPS Tracking Enhances Your HVAC Dispatch Software’s Success
When you think of any type of HVAC field service call that requires a technician to come to a job site, one thing always remains constant; the technician must drive to the site. It’s such a simple part of the service call that can be overlooked and taken for granted....
read more
How is Your HVAC Field Service Software Scheduling Your Technicians to Keep Customer Waiting Times to a Minimum?
Where are your technicians? It’s a question many in the HVAC field service industry are asking, especially when customers are calling and about the status of their work order. It can be a difficult conversation to have with a customer,...
read more
How HVAC Companies are Staying Ahead of the Competition?
There are two main streams of revenue for HVAC companies. Either they are installing large units on malls, hospitals or office buildings, or they are maintaining those units through preventative maintenance contracts and service level agreements. Getting a long-term...
read moreHow Will Changing to Field Service Software Change Things for HVAC Technicians and Customers
Buying a field service software isn’t as simple as walking into your nearest Best Buy, grabbing it off the shelf and installing it on your computer. It’s a complex decision that requires demonstration of the product, implementation of the software and a full...
read more
How Has Your HVAC Business Software Helped Your First Time Resolution Rate ?
The HVAC service industry is more competitive than ever, as higher expectations from customers are creating an industry that has shifted from a cost-centric and reactive approach to a value-centric and proactive approach. That is putting greater pressure on HVAC...
read more
HVAC Business Software That Ensures Success for All Seasons!
The weather is changing and air conditioners are going to be turned off soon to be replaced by furnaces. And to ensure a furnace is running at peak efficiency, a visit by an HVAC technician for a regular maintenance schedule is needed. For the customer, getting their...
read more
Fieldpoint’s Out of Box Integration with NetSuite
If you’re going to implement field service software, getting one that is already integrated with your ERP and CRM systems is the optimal option. Harmony between two sets of software will not only increase the communication lines between the two programs but also save...
read more
What is Your Cost Per Dispatch?
How much is it costing you to dispatch a field service technician? It may seem like an easy number to figure out, as someone answers a client’s call or email and schedules a technician for the job. But from the time the call is received to the time it is closed, the...
read more
What Factors Contribute to Field Service Efficiency ?
The Definition of a Good Field Service Application Achieving maximum productivity with minimum wasted effort or expense – the definition of efficient. Although some would say, that’s also the definition of a good field service application. Every field service...
read more
Field Service Software for The Medical Device Industry
Maintenance in the medical device space is a multiple level commitment for any field service company. From typical break and fix repairs, to maintenance schedules and inspections, there are many agreements that can be put in place to repair diagnostic, imaging,...
read more
A Truly Integrated Field Service Software
Full Integration Between Fieldpoint and NetSuite Maintaining a seamless connection with your ERP software and field service software is critical, as business decisions flow through both. Having a strong integration, as Fieldpoint does with NetSuite, allows for a...
read moreRevenue Growth for Field Service Organizations
The field service management industry is highly competitive, and customers are demanding more from technicians across all spaces. Expectations are higher and even the smallest mistake can cost you a client, so field service companies are having to find every way...
read more
Field Service Software for Fire & Life Safety
When installing, maintaining and inspecting fire and life safety equipment, Fieldpoint’s field service software offers an end-to-end solution. From a common fire alarm installation to a preventative maintenance contract on a sprinkler system, Fieldpoint effectively...
read more
Business Intelligence and Analytics in Field Service Management
Business Intelligence is more than just reports. It’s an in-depth business analysis module that caters to each specific person that uses the Fieldpoint field service software. When we say, it’s catered towards you, we literally mean you, no matter if you’re the...
read more
Leveraging Core NetSuite Functionality for Field Service Management
Any integration is meant to open communication lines, and one of the most important lines is between field service software and accounting software. Synchronization between the field service management system and the accounting software allows for the real-time...
read more