Field Service Software Blog by Fieldpoint
Want to learn more? Call us: 1-866-336-5282 or sign up for a virtual demo Schedule a Demo
What’s New in Field Service?
Spring Maintenance- Perfect Time to Roll Out Field Service Management Software
With spring weather upon us, it’s time to check those HVAC units, ensuring air conditioning is ready for the hot summer days and heating units are repaired from the long winter that didn’t seem to end. If you don’t have your customers signed up to a preventative...
read more
What Optimizing Your Field Service Scheduling Software Really Means?
Optimizing is a word used often by field service software providers to describe what they are doing to your business. It’s why you would buy a field service system, because you want to optimize a part of your business that could be ran either more efficiently, at a...
read more
The Three Stages of Service Dispatch Software
Customer expectations for service delivery are constantly increasing, and the field service team who can offer the fastest service at the cheapest rate will always have an advantage over the competition. It’s make many in the field service industry turn to a service...
read more
Narrow Your Focus While Looking at Field Service Management Software
When thinking of implementing a field service management software solution, having a big picture objective is great at the beginning. What is it that your organization wants to achieve at the very end: complete automation of work orders, a paper-free organization,...
read more
How a Mobile Workforce Can Help Improve Your Field Service Management
It’s no surprise that field service has become heavily reliant on mobile technology. But with the ever-expanding methods of digital communication, the expected benefit of increased productivity remains a challenge for many field service organizations, as they aren’t...
read more
Quoting with your Field Service Software Has Never Been This Lucrative!
When your technicians are in the field completing service as part of a regular recurring preventative maintenance plan, they may notice some additional service is required. HVAC technicians may notice motors and belts need replacing as part of their service plans,...
read moreQuotes and Proposals in Field Service Management – Get More Wins!
The field service cycle generally starts with a quote or a proposal. Whether it’s a break/fix repair, a contract for preventative maintenance, or an installation project, customers want an accurate and detailed quote so they know what they are getting in service, and...
read more
Is Your HVACR Enterprise Ready for the Best Field Service Software Out There?
The challenges in the HVAC industry are tough to overcome by many organizations, as the industry is more competitive, there is more room for error and customers are expecting high-levels of service, including on-demand and plenty of transparency. While customer...
read more
What Can You Expect from Our Field Service Management Software Webinar?
Join Fieldpoint for our webinar and see how our field service software can help your service delivery with growing pains while offering you a fully mobile solution with plenty of advanced functionality that will make all those plans to expand and grow your business a reality
read more
The Importance of a Cloud Based Field Service Software
No matter the size of your organization, sharing information and data is vital to the success of any field service enterprise, so having a cloud-based field service software ensures that data can be accessible by everyone and not kept to a...
read more
Act Global, Think Local with your Field Service Software and NetSuite Integration
Whether it’s a CRM, ERP or accounting system, or a field service management software, there should be two lanes of thought for those in the field service industry – act global, think local. The theme at this year’s SuiteWorld Conference perfectly aligns with how the...
read more
The Field Service Industry is faced with Talent Shortage
Philosophies in the field service industry have drastically changed over the past decade, as the industry is experiencing a labor shortage as baby boomers are set to retire and there isn’t an abundance of skilled laborers to replace them. Millennials, as they are...
read more
Service Revenue is Becoming More Important to Hardware Companies
The trend in the field service management space is that service revenue is becoming more important to organizations who sell hardware than ever before, as revenue and profit margins are falling, while service delivery has maintained its profitability. Revenue from...
read more
When Less is More When it Comes to Paperwork in Field Service Management
The phrase, ‘less is more’, doesn’t generally get thrown around when speaking about field service management, however, in the growing world of automation, innovation and field service management software, it’s a phrase many new field service organizations should be...
read more
Why Optimizing Your Field Service Delivery is Critical in the HVAC Industry
Typically, equipment and hardware manufacturers have followed a pretty basic formula when it comes to field service. Either make, sell or ship a product, install it, and then attach a service plan to it. Out of all that, you get the revenue of the purchase of the...
read moreTrends in Today’s Mobile Field Service Management
Trends in today’s mobile field service management marketing Mobile field service management software has come a long way since it’s humble beginnings as just a one-dimensional worker tracking app. Today, field service mobile apps offer plenty of tools to enrich the...
read more
Improvements in Your Field Service Management Strategy
Ways to improve the worst part of field service Everyone has a favorite and least favorite part of their job, and field service technicians are no exception. In a recent survey conducted by The Service Council, 77% of technicians said the best part of their day was...
read more
Field Service Software Diaries – Balancing Act Between Support and Cost
Field service organizations are constantly trying to reduce their costs to remain as competitive as possible, but this can sometimes be at the expense of providing the best customer service. It’s a balancing act between the two, as organizations want to deliver...
read more
A Holistic Look at Fieldpoint’s Field Service Management Software
Fieldpoint has been a complete software solution for the field service industry for the past 25 years, helping field service organizations be more productive, run a more efficient service department, and generate more revenue through our field service management...
read moreResisting change could stall field service innovation
We are all resistant to change. It’s our nature that we don’t like our major day to day activities tampered with or altered. We grow routines, and know what is expected of us at our jobs when we go in, and any deviation from that normality can cause panic or stress in...
read moreQuestions to Ask When Investing in an Industrial Equipment Service Software
Buying any kind of industrial equipment service software can be a challenging task for any manager tasked with making the critical decision to go with a software solution for their industrial equipment field service organization. Is this really for me? How...
read more
How Field Service Software is Your Greatest Customer Service Tool
In the next year, improving customer service is the greatest pressure field service organizations are facing, according to a survey completed by Field Service USA. Of the 100 industry leaders they spoke with, 43% said that improving customer service was the largest...
read more
HVACR Manufacturers Confident in Economic Outlook in ASHRAE Survey
HVACR manufacturers remain optimistic about the upcoming year across the entire industry, as, in a recent survey conducted by the ASHRAE Journal, 89% of respondents are forecasting excellent or good growth in the industry, up 15% from the positive outlook heading into...
read more
Fieldpoint Redefines Integrated Field Service Software
A field service management software comes packed with plenty of functionality that will help your enterprise reach new levels of productivity and revenue. Tools for scheduling and dispatch make it easy to get your technicians to their job site, contract modules...
read more
How HVAC Field Service Software Can Be a Real-Time Collaboration Tool
For HVAC enterprises that take on a multitude of different services, the need for collaboration on multiple levels is a must for their success. Installation projects, break/fix repairs, and preventative maintenance service calls are all being handled by the same pool...
read more
Field Service Management – How Are Your Managing Your Subcontractors?
Field service management organizations are more versatile than ever before, the demand for service is increasing, yet the number of technicians and tradespeople is declining. So, many field service organizations in the HVAC, Facility Maintenance and Fire and Life...
read more
New Year’s Resolutions for Your Field Service Management
It’s that time of year again where we start to come up with ideas of how we want to change our lives heading into the New Year. Eat better, get into the gym, lose weight, read more, all favorites that end up on the lists of many trying to make a change. And while...
read more
Questions to Ask When Investing in an HVAC Field Service Software
Buying any kind of HVAC field service software can be confusing and a challenging task for any manager tasked with making the critical decision to go with a software solution for their HVAC field service organization. How will this help my organization? What’s all...
read moreAre You Asking the Right Questions When Evaluating HVAC Field Service Software?
Buying any kind of HVAC field service software, HVAC scheduling software or HVAC dispatch software can be confusing and a challenging task for any manager assigned with making the critical decision to go with a software solution for their HVAC field service...
read more
The Advent of Field Service Software in Today’s Organizational Landscape
It can be a bit overwhelming to change your organization by implementing a field service software. Drastic change is always overwhelming and there can be plenty of pushback from many within your own organization who are used to doing things the old-fashion way. With...
read more
The Shift in Paradigm of Field Service Management
The dramatic shift in field service in the next five to 10 years won’t come from new advances in technology, Internet of Things (IoT), augmented or virtual reality, or even field service management software, but from the number of technicians who will be...
read more
How does Field Service Software Affect People, Processes and Data in an Organization?
When selecting a field service management software, you are really selecting a solution to three fundamental areas of field service – people, processes, and data. How you manage technicians and subcontractors, how work orders are created and...
read more
Deciding Your Device for Mobile Field Service Software
Choosing Your Device for Mobile Field Service Software There are plenty of options when you want to mobilize your field technicians with mobile field service software. Whether it be an iPhone or iPad, an Android phone or tablet, or rugged tablet, laptop or...
read more
When is the Right Time to Upgrade Your HVAC Field Service Software?
During the busy HVAC season, the focus is rightfully on providing the best service to customers to ensure their air conditioner and heating units are running at peak efficiency. Many organizations say they are too busy to do an install of an HVAC field service...
read more
COMPLETE VISIBILITY INTO YOUR FIELD SERVICE MANAGEMENT
Access to Information Having proper access to information could mean the difference between your technicians getting the first-time fix and making a customer satisfied, or scrambling to deliver the high-level of service your organization and...
read more
Is Your Field Service Management Software Helping You Retain Your Customers?
Every field service organizations say the same thing – they want to offer exceptional customer service. It’s the cliché of any service-based business, but, it goes without saying that it is the most important part of any service business if they want to succeed.Today,...
read more
Using Third Party Networks for Field Service Management Support
Field service organizations are looking outside their own house for many different reasons in order to increase their business and bottom line. In a recent survey conducted by the Service Council, 75% of responding organizations use third-party networks for field...
read moreAre You Adapting Your Field Service Management Model to Meet Your Customer’s Needs?
Delivering superior field service management to customers isn’t an easy task, and can leave many businesses overwhelmed with growing concerns, not just from their customers, but from within their own organizations. Managing work tasks, keeping an eye on expenses, and...
read more
Insight into Field Service Management Software Growth Patterns
Field service management is expected to reach $4.16 billion by 2025, a significant growth from the $1,725.8 million value in 2016, according to Grand View Research Inc. With growing operations across different industries, including oil field operations, oil and gas,...
read more
How Mobile Technology is Changing the Field Service Industry
It should be a given that your field service management software comes with mobile field service app capabilities. It’s 2017, right? With mobile technology available, more and more field service organizations are taking advantage of what they can get done with a small...
read more
Is Automation Dominating Field Service Management?
The new year is right around the corner, so it’s never too early to start thinking of what 2018 will bring for field service management, and what will be the hot topics moving forward. With the field service industry expected to see continuous growth through 2020,...
read more
Has Your Enterprise Deployed Mobile Field Service Management Software?
Nearly everyone is carrying a smartphone around today. Sorry flip phones, you had a good run, however, the ability to have the power of a personal computer in the palm of your hand is too much to pass up, as our communication methods have changed from calling other...
read more
How Can Field Service Software Give You an Advantage Over Your Competition ?
What if you could have an advantage over 50% of your competition? Most field service management organizations would jump at that chance, considering the service industry across HVAC, Facilities Management, Fire and Life Safety and IT Services is expected to expand...
read more
Field Service Management Software and Industry Growth
The HVAC industry is amid a boom of growth, as according to the United States Department of Labor’s Bureau of Labor Statistics, demand will increase by 30 percent between 2010 and 2020. For those in the HVAC space, that’s great news to hear. But it also could bring on...
read more
Are You Truly Using the Best Field Service Software?
Think about all those commercials you see on television about financial planning and preparing for your future retirement. Invest now and live happy later. They make it sound so simple. Obviously the more you save and put into retirement plans, the better off you will...
read more
How GPS Tracking Enhances Your HVAC Dispatch Software’s Success
When you think of any type of HVAC field service call that requires a technician to come to a job site, one thing always remains constant; the technician must drive to the site. It’s such a simple part of the service call that can be overlooked and taken for granted....
read more
How is Your HVAC Field Service Software Scheduling Your Technicians to Keep Customer Waiting Times to a Minimum?
Where are your technicians? It’s a question many in the HVAC field service industry are asking, especially when customers are calling and about the status of their work order. It can be a difficult conversation to have with a customer,...
read more
How HVAC Companies are Staying Ahead of the Competition?
There are two main streams of revenue for HVAC companies. Either they are installing large units on malls, hospitals or office buildings, or they are maintaining those units through preventative maintenance contracts and service level agreements. Getting a long-term...
read moreHow Will Changing to Field Service Software Change Things for HVAC Technicians and Customers
Buying a field service software isn’t as simple as walking into your nearest Best Buy, grabbing it off the shelf and installing it on your computer. It’s a complex decision that requires demonstration of the product, implementation of the software and a full...
read more
How Has Your HVAC Business Software Helped Your First Time Resolution Rate ?
The HVAC service industry is more competitive than ever, as higher expectations from customers are creating an industry that has shifted from a cost-centric and reactive approach to a value-centric and proactive approach. That is putting greater pressure on HVAC...
read more
HVAC Business Software That Ensures Success for All Seasons!
The weather is changing and air conditioners are going to be turned off soon to be replaced by furnaces. And to ensure a furnace is running at peak efficiency, a visit by an HVAC technician for a regular maintenance schedule is needed. For the customer, getting their...
read more
Fieldpoint’s Out of Box Integration with NetSuite
If you’re going to implement field service software, getting one that is already integrated with your ERP and CRM systems is the optimal option. Harmony between two sets of software will not only increase the communication lines between the two programs but also save...
read more
What is Your Cost Per Dispatch?
How much is it costing you to dispatch a field service technician? It may seem like an easy number to figure out, as someone answers a client’s call or email and schedules a technician for the job. But from the time the call is received to the time it is closed, the...
read more
What Factors Contribute to Field Service Efficiency ?
The Definition of a Good Field Service Application Achieving maximum productivity with minimum wasted effort or expense – the definition of efficient. Although some would say, that’s also the definition of a good field service application. Every field service...
read more
Field Service Software for The Medical Device Industry
Maintenance in the medical device space is a multiple level commitment for any field service company. From typical break and fix repairs, to maintenance schedules and inspections, there are many agreements that can be put in place to repair diagnostic, imaging,...
read more
A Truly Integrated Field Service Software
Full Integration Between Fieldpoint and NetSuite Maintaining a seamless connection with your ERP software and field service software is critical, as business decisions flow through both. Having a strong integration, as Fieldpoint does with NetSuite, allows for a...
read moreRevenue Growth for Field Service Organizations
The field service management industry is highly competitive, and customers are demanding more from technicians across all spaces. Expectations are higher and even the smallest mistake can cost you a client, so field service companies are having to find every way...
read more
Field Service Software for Fire & Life Safety
When installing, maintaining and inspecting fire and life safety equipment, Fieldpoint’s field service software offers an end-to-end solution. From a common fire alarm installation to a preventative maintenance contract on a sprinkler system, Fieldpoint effectively...
read more
Business Intelligence and Analytics in Field Service Management
Business Intelligence is more than just reports. It’s an in-depth business analysis module that caters to each specific person that uses the Fieldpoint field service software. When we say, it’s catered towards you, we literally mean you, no matter if you’re the...
read more
Leveraging Core NetSuite Functionality for Field Service Management
Any integration is meant to open communication lines, and one of the most important lines is between field service software and accounting software. Synchronization between the field service management system and the accounting software allows for the real-time...
read more
Can You Envision the Future of Field Service?
There was a time when the thought of using a mobile phone was considered the future of field service, yet today, it’s part of what we consider to be the norm. Mobility has transformed how field service software applications work with each other, allowing greater...
read more
Aegis Chemical and Service Delivery with Fieldpoint Scheduling Software
How Fieldpoint helped Aegis Chemical meet their service delivery goals.
read more
Fire and Life Safety – Are Service Delivery and Inspections Your Strength?
Inspections aren’t just a hassle in the fire and life safety space, they are potentially lifesaving. So, getting a proper maintenance schedule not only assures that inspections are completed regularly, it also ensures that your sprinkler systems, fire alarm panels,...
read more
Field Service Software for Efficient Subcontractor Management
A growing trend in the workforce today is the increased use of subcontracted labor to deliver client service commitments. Partly, this is because of the difficulty to hire direct labor, as well as the aggressive growth strategies that many service companies are...
read more
Checklists – An Intelligent Field Service Process
In the field, having all the tools on hand to complete a service call is imperative. To receive and complete a service call, field service technicians rely on a plethora of information. Fieldpoint’s field service app has brought all of it together and placed it in the...
read more
ISA Fire and Security & Fieldpoint’s Integrated Field Service Software
ISA Fire and Security Continues to Prosper with Fieldpoint’s Integrated Field Service Software When ISA Fire and Security saw, their business expanding, they knew the old manual paper process was going to be a burden to their growing workforce. New national clients...
read more
Is Your Field Service Software Integrating to Microsoft Dynamics GP?
Straight out of the box, Fieldpoint’s field service software integration with Microsoft Dynamics GP has streamlined the way businesses connect their various departments. No longer is there a need to use two different programs, entering the same data multiple times....
read more
Why Your Competitors Are Opting for HVAC Field Service Software?
Paper doesn’t just cost money to purchase; it costs valuable technician time. And that time spent idling in the growing HVAC industry could begin to take its toll on the bottom line. A proper HVAC field service software can not only help get rid of the piles of paper,...
read more
How Fieldpoint Can Help HVAC Companies Overcome Industry Challenges
The Challenges Many HVAC companies are still working off paper-based processes to manage their HVAC field service activities workflow. This brings additional difficulties to making changes to schedules and dispatching work to HVAC field service technicians, as they do...
read more
Fieldpoint’s Subcontractor Management Software
Fieldpoint is a service and project management suite which provides all the tools needed for managing and optimizing your team of subcontractors in the field. This article gives an overview of some of the features of subcontractor management software that streamline...
read more
Are We Ready for Connected Field Service?
Field service management is a market primarily driven by innovations in automation technologies and service delivery models. The increased demand for real-time collaboration between the field technicians and service managers has driven an unprecedented growth in field...
read more
A Case Study For Field Service Management — ISA Fire And Security
ISA FIRE AND SECURITY A Case in field service management ISA had an efficient manual process that had worked very well in the past, but with the company's growth, administration costs were going up and tracking all the service calls they needed to complete was...
read moreField Service Management – No Longer Just an Option
In the service based industry, managing your mobile workforce can be an operationally complex task. It involves logging variables, monitoring activities and reporting success, all while making sure that you can handle unpredictable changes that can occur at any time....
read moreHow Fieldpoint Helped Change the Landscape of Field Service Management
The FSM (Field Service Management) landscape is changing - business leaders are evaluating their organizational strengths and weaknesses and searching for new and cost-effective ways to boost efficiency, maximize productivity, realize their cash flow and reduce the...
read moreKey Objective for A Service Delivery Enterprise’s Profitability
Fieldpoint’s Field Service Management System Can Help You Improve Your Bottom Line Management by objective works - if you know the objectives. Ninety percent of the time you don't. Peter Drucker We live in a technology driven age where equipment downtime and failure...
read moreProfitable Contract Management with Fieldpoint
Enterprises that manage customer contracts and service agreements are experiencing revenue leakage, because they rely on paper management, spreadsheets, and stand-alone systems. Service Contracts are as important, if not more important, than the initial sale. Managing...
read more
The Internet of Things (IoT) and Field Service
The Internet of Things, or IoT, is changing the landscape of field service. IoT is a network of connected devices covering a huge spectrum of hardware, ranging from cars, refrigerators, and HVAC systems all the way down to pill bottles and speakers. By 2020, Gartner...
read more
HVAC Service Software – Your Success Lies with Fieldpoint
HVAC Field Service Software The HVAC service industry is an 88-billion-dollar industry with an annual growth of 4.9%. There are a few factors that influence the steady growth and expansion of the sector, like the advent and awareness of energy efficient systems and...
read moreHow Integrated Scheduling and Mobility Can Maximize Technician Utilization and Reduce Time from Service Delivery to Invoicing
by Rich Smart, President, Fieldpoint Service Applications The service delivery model in most HVAC enterprises consists of a dispatch team and a services delivery team of technicians. Very often the choice of technician to schedule each work order is at the discretion...
read moreHow Fieldpoint Helped Change the Landscape of Field Service Management
The FSM (Field Service Management) landscape is changing - business leaders are evaluating their organizational strengths and weaknesses while searching for new and cost-effective ways to boost efficiency, maximize productivity, realize their cash flow and reduce the...
read more
Fieldpoint Launches New Mobile Service Management Product
Fieldpoint's field service application has a great new look that is responsive on any mobile device, is easier than ever to use, and comes with lots of service and project-related features. New User Interface – New elegant tile design, touch sensitive, user...
read moreAcendex – Fieldpoint’s Field Service Software Drives Competitive Advantage
Acendex designs build and support information and communications systems for small and medium organizations. We are business-savvy technicians who listen to your goals, then develop high-performance solutions that translate into competitive advantage. That’s why when...
read moreLDG – Supplier of Automotive products and services Implements Fieldpoint Service Management integrated to Microsoft Dynamics GP
Laughlin & de Gannes (LDG) - was established in 1949 as a supplier of automotive products, to service the needs of the motoring public. Over the past 54 years, the Company has diversified by adding new products and services to its portfolio. LDG has grown steadily...
read more
Bailiwick Goes Live with Fieldpoint’s Field Service Software and Sage 2013
Bailiwick - Professionally managed IT solutions designed to guide and simplify your complex world. Bailiwick completes 40,000-plus annual equipment installation events. To handle that kind of volume and maintain the customer service levels, their project, event, and...
read moreCSA, LLC – Nationwide Service Solutions Provider Using Fieldpoint Field Service Software in the Cloud
CSA is a nationwide technical service provider that develops strategic partnerships with high-tech equipment manufacturers and distributors. Their solutions are designed for markets that demand the highest level of professionalism and technical expertise. “We needed a...
read moreCarolina Swim Implements Fieldpoint’s Field Service Software for Pool Maintenance in the Cloud
Carolina Swim, Inc. (formerly Swim Wilmington, Inc.) is headquartered in Wilmington, NC and provides a full spectrum of turnkey services for the aquatics industry. Whether you need a new pool or maintain the existing one, Carolina Swim is there to serve you. That...
read moreFieldpoint Shows Off New Mobile Field Service Software at Microsoft Convergence
Fieldpoint demonstrated their new smart phone and tablet applications at Microsoft Convergence 2014. The new field service mobile applications are scheduled their next summer release. Fieldpoint has embraced the HTML 5 approach with additional tools that provide...
read moreGo Hosted!
Del-Monde Heating & Air Conditioning goes live with Fieldpoint Job Costing and Field Service Management with Microsoft Dynamics GP integration.
read moreConfigured to Meet the Needs of Biosecurity Guidelines for Farming, Production and Crop Growers
Fieldpoint has been selected by a farm assessment service provider to help better manage the planning and scheduling of their inspectors.
read moreSmartphone as a Type Writer: Not What Technicians Want in Field Service Apps
Many mobile field service apps are designed to have a technician tap away on a 3.5 inch screen. Instead, why don’t you just talk into it?
read moreHow is EvolvTec Using Fieldpoint for Field Service Management?
Customer case study and testimonial on EvolvTec. Find out how they are using the Fieldpoint service management platform to run their business.
read moreImprove Technician Utilization with Bing Maps
By leveraging Bing Maps and Microsoft Dynamics CRM 2013, your service organization can tap into additional revenues and maximize its resource utilization.
read more3 Out of 4 Customers Rate Fieldpoint as “Excellent”
Customers are extremely happy with Fieldpoint as their service management software partner. On average 3 out of 4 customers rate the service as excellent.
read moreHow is BCI Using Fieldpoint For Service Management
“As a result of Fieldpoint Service Management, our bills are more accurate than ever and we have greatly reduced the number of customer credits we issue.” – Brett Hatten
read moreHow is Telekenex Using Fieldpoint For Service Management
“We have found that the Fieldpoint product to be very flexible and able to mold to our ever changing needs. The service management system integrates to our sales tax automation and provisioning / circuit inventory tracking systems. It handles complex invoicing for...
read moreFive Things that Service Management Can Learn from Deepak Chopra
As a consumer, we have high expectations. We want the best products at the right price and we want exceptional service if something goes wrong. In a connected digital, social and mobile world, there is no hiding. So proving the very best customer care should be a...
read moreField Service Wellness
Protecting our body, mind and soul enables a better quality of life. Ergonomics for Service Technicians.
read moreIs Crisis Communications Part of Your Preparedness Plan?
Crisis Communications should be part of an organizations Preparedness Plan. The ability to communicate effectively during times of uncertainty can increase a company’s brand worth or conversely damage it.
read moreProviders of Wireless Voice and Data Communications for Public Safety and Law Enforcement Agencies Selects Alert Software
Alert Software
read moreWhat We Can All Learn from House Keeping
Wearable computing has come a long way since the initial “sci-fi” images of the 1960s. These days products have multi-functional purposes. One noticeable boom has been with sports watches.
read more