If you have a small business and are still dispatching and managing employees the old way, you may want to consider trying field service software. While you might think that your staff is too small for the software, there are now many different options available — and numerous reasons to use it.
What is field service software?
Field service management with integrations is often called an end-to-end solution because it can handle the entire management of field service from start to finish. Field service software makes it easier to supervise your employees, schedule appointments, dispatch technicians, and manage finances and inventory. Companies that use this software say they can do twice as many jobs in a day. Best of all, field service management software can also improve your customer satisfaction.
Field service software is for large and small businesses
You might think that field service software is just for big businesses, but this software can be affordable and beneficial for small businesses, too. You may just need to decide which features will work for your small business and which ones you don’t need in order to stay on budget. Many people find that work order management software is a safe bet for small businesses. That’s because work order software creates your customer work orders and updates and tracks a job from start to finish.
Your time is valuable
Everyone knows that time is money, so you will need to look for software that won’t take too long to learn to use or to install. You want to find something that will work quickly and easily.
Make sure you have support
If you’re a small business, you might not have an IT person. You will want to find software that offers technical support via phone, email, or online chats in case you experience any problems. This could be especially important if you operate on weekends or holidays.
Look for mobile-ready abilities
Because your customers want fast and reliable service, mobile capabilities could be a necessity for your small business. That way, invoices and inventory checks can be done while the technician is on-site. This can also give you updates on work status and increase productivity.
Look for compatibility
If you plan to expand your business, you may want to find field service software that is compatible with other systems. You don’t want to have to change your software every time you grow, so check on compatibility in advance. Make sure the software you choose is scalable, should your needs change over time.
Whether you have a large or small business, field service management software can benefit your company. Small businesses have just as much to gain as large ones, so don’t be afraid to take the time to carefully evaluate the software options available to you. To schedule a demo of Fieldpoint’s Field Service Management Software, please contact us.