Before Considering the Software, Consider the Vendor
When evaluating software, you need to take the time to assess the provider. Is the vendor on–board to understand your business objectives? Are they going to show you how best to utilize the software to achieve those objectives? It is also essential to dive into the specifics of how the vendor is going to support you in the implementation, training and after-sale processes. The software provider’s willingness, capabilities, and expertise should be the foundation of your decision to choose the right work order management software.
Consider the Mobile Capabilities
Adding technology to your field service communications helps you be on top of things. Real-time access to service requests, warranty details, and invoicing escalates workflows and improves fix-rates. A mobile app for your field service management software streamlines the communication between the technician in the field and the dispatcher, reducing the technician’s administration time. An important aspect to consider here is the offline capabilities of the mobile application. While this might feel like an unfamiliar thought, it becomes significant when considering the ground realities of field services. In various scenarios, technicians/subcontractors performing the job might not have access to the internet or might lose internet connectivity in the middle of the task. However, they will need to access the work order and fill updates, even without a connection. Therefore, a capable work order management software needs to be accessible even without the internet.
As a decision-maker, the next step is to evaluate your field service software’s capability to provide data insights. A field service management software should be able to show you the bigger picture of your business. Imagine the struggle your team will have to go through to feed all the service data into another application to see how the business is performing. The advantage of having analytical dashboards maximizes the returns of your field service software. A customizable dashboard helps you evaluate your key performance indicators. This way, you know what is working for you and what needs improvement.
The approach you take today in selecting the right field service software for your company will influence both the long–term and short–term results of your field service business. By considering these factors, you can better understand the capabilities of the software and decide which software aligns the best with your strategic goals.
To learn how Fieldpoint’s field service management software can help you achieve your business goals, contact us today: