Field Service Software Blog by Fieldpoint
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What’s New in Field Service?
How is Telekenex Using Fieldpoint For Service Management
“We have found that the Fieldpoint product to be very flexible and able to mold to our ever changing needs. The service management system integrates to our sales tax automation and provisioning / circuit inventory tracking systems. It handles complex invoicing for...
Five Things that Service Management Can Learn from Deepak Chopra
As a consumer, we have high expectations. We want the best products at the right price and we want exceptional service if something goes wrong. In a connected digital, social and mobile world, there is no hiding. So proving the very best customer care should be a...
Field Service Wellness
Protecting our body, mind and soul enables a better quality of life. Ergonomics for Service Technicians.
Is Crisis Communications Part of Your Preparedness Plan?
The ability to communicate effectively during times of uncertainty can increase a company’s brand worth or conversely damage it.
What We Can All Learn from Housekeeping
Wearable computing has come a long way since the initial “sci-fi” images of the 1960s. These days products have multi-functional purposes. One noticeable boom has been with sports watches.
Cloud Versus On-Premise Field Service Software
Which deployment model is the right fit for you? To simplify there are two things to ask yourselves?
How Can Service Management Software Proactively Manage Channel Interactions?
Field service organizations are pursuing diverse service capabilities to scale and optimize their businesses in 2013, an article on the Service Visions website explains. Having the right service management software is critical. It must support customers through channel interaction, as well as pricing, resources invoicing and parts logistics.
5 Key Performance Indicators For Service Management Software
For mobile field service businesses, the goal is to process more transactions without adding dispatchers and service billing administrators. An article on sharedserviceslink.com highlights five key performance indicators (KPIs) ideal for companies that want to dig into metrics tracking using CRM integration and service billing software.
What Must Your Service Management Software Have To Capture Real-Time Data?
When mobile field service companies try to improve day-to-day operations, many use real-time data collection to improve planning and customer experience, according to an article on the Pipeline website. In order to make an impact, a flexible workflow engine in your service management software is a must-have.
How Can Mobile Devices Help Ensure Good Field Service Repair Procedures?
Mobile devices that are multifunctional and have Internet access are a fantastic asset to good field services repair procedures. An article on the Electrical Construction & Maintenance website suggests using videos on such devices as references to help field technicians. This means having access to the Internet is the key to success.
How Can Benchmarking Help Companies Design Better Field Service Software?
Companies could save money by benchmarking and spending more time upfront designing their field service software systems, an article on Manufacturing.net suggests. Often, they implement the same process with their newer software. It runs faster and looks better, but at the heart still does the same thing without much benefit.
5 Steps To Follow Before Signing A Partnership Agreement
Few companies in the field services industry can do it all on their own, an article on the Channel Partners website explains. But field services agencies should be careful before signing a deal with another firm. They also need to automate as many components of the partnership agreement as possible in their own field service management software.
How Can Field Services Management Software Improve Productivity?
As companies strive to balance customer demands with cost goals, they’re turning to field services management software to achieve excellence with fewer resources, an article on Service Management Online explains. It’s critical that field services agencies justify the expense of technology by determining its ROI.
Why Service Providers Must Focus On Phone And Email
A new report shows that phone and email are still the preferred ways of communicating with customers for services. More than 80 percent of service companies ranked them as the top go-to-channels, according to an article on Service Management Online’s website. Companies need service call and dispatch software that processes calls efficiently.
Why Customer Service Trumps Big Data Every Time
Field services companies can spend millions on big data, but it’s the basics that make customers happy. An article on the Harvard Business Review blog explains how simple technology solutions can help. The key is to use a tool that efficiently captures time to repair, parts used and expenses for every service interaction.
Why Is Serviceability About More Than Service Calls?
A blog post on Avaya’s website explains why serviceability is about more than just fixing broken products. Service providers must apply the same energy to the installation and configuration process. They need to demonstrate that they’re on time and on budget for installations. This effort requires software applications that are integrated.
How Can Service Companies Help Customers Better Understand Equipment Usage?
When it comes to medical equipment, the words “end of life” need not be so scary, according to an article on Medical Dealer’s website. Service companies simply need to be proactive and provide ongoing information to customers regarding their equipment usage and its life expectancy. This helps hospitals plan how much they’ll need to spend on parts.
How Can Electrical Contractors Eliminate Waste, Boost Productivity?
Keeping up with the competition isn’t good enough anymore. Electrical contractors must differentiate themselves by leveraging technology that weeds out unnecessary costs, an article on the Electrical Construction & Maintenance website explains. Job monitoring systems can help by allowing contractors to accommodate daily job reporting.
How Can Field Services Firms Incorporate Subcontractor Management Into Workflows?
The use of subcontractors is becoming more common and complex than ever for field services companies, an article on Supply & Demand Chain Executive explains. As more field services firms bring subcontractors into their business, they need to give them portal access to complete timesheets, parts usage and expenses.
How to Keep Up With Today’s Complex Telecom Services
An article on Avaya’s blog explains how communications technology is growing increasingly complex. That means field services agencies are more likely to use subcontractors in situations that involve remote offices. Those agencies can save money by incorporating their subcontractors into their service management workflow.
