Field Service Software Blog by Fieldpoint

Efficient scheduling of service delivery generally has one goal in mind – try to schedule your technicians in a way that they can take more service calls per day. That is true for any field service organization, as more service calls leads to more revenue and less...

As field service management software continues to evolve, automation is one of the most important tools involved, especially when it comes to payments. While having work order management systems, field service mobile apps, and business Intelligence modules are helping...

Billing for field service work can be one of the most complex and demanding parts of any field service organizations operation. It demands speed and accuracy to keep cash flow solid through the business, and customers will expect prompt billing for their own financial...

For some field service organizations, jumping from pencil and paper to any sort of field service automation system is a giant leap. Going from stone-aged tools to next-generation technology just isn’t a realistic approach without first going through the different...

Optimizing is a word used often by field service software providers to describe what they are doing to your business. It’s why you would buy a field service system, because you want to optimize a part of your business that could be ran either more efficiently, at a...

Customer expectations for service delivery are constantly increasing, and the field service team who can offer the fastest service at the cheapest rate will always have an advantage over the competition. It’s make many in the field service industry turn to a service...

No matter the size of your organization, sharing information and data is vital to the success of any field service enterprise, so having a cloud-based field service software ensures that data can be accessible by everyone and not kept to a single computer. Many CRM,...

Whether it’s a CRM, ERP or accounting system, or a field service management software, there should be two lanes of thought for those in the field service industry – act global, think local. The theme at this year’s SuiteWorld Conference perfectly aligns with how the...

The trend in the field service management space is that service revenue is becoming more important to organizations who sell hardware than ever before, as revenue and profit margins are falling, while service delivery has maintained its profitability. Revenue from...

The phrase, "less is more", doesn’t generally get thrown around when speaking about field service management, however, in the growing world of automation, innovation and field service management software, it’s a phrase many new field service organizations should be...

In the next year, improving customer service is the greatest pressure field service organizations are facing, according to a survey completed by Field Service USA. Of the 100 industry leaders they spoke with, 43% said that improving customer service was the largest...

Field service management organizations are more versatile than ever before, the demand for service is increasing, yet the number of technicians and tradespeople is declining. So, many field service organizations in the HVAC, Facility Maintenance and Fire and Life...

It’s that time of year again when we start to come up with ideas of how we want to change our lives heading into the New Year. Eat better, get into the gym, lose weight, and read more are all favorites that end up on the lists of many trying to make a change. And...

It can be a bit overwhelming to change your organization by implementing a field service software. Drastic change is always overwhelming and there can be plenty of pushback from many within your own organization who are used to doing things the old-fashioned way. With...

The dramatic shift in field service in the next five to 10 years won’t come from new advances in technology, Internet of Things (IoT), augmented or virtual reality, or even field service management software, but from the number of technicians who will be leaving the...

Access to Information Having proper access to information could mean the difference between your technicians getting the first-time fix and making a customer satisfied, or scrambling to deliver the high-level of service your organization and customers expect. 38% of...

Every field service organizations say the same thing – they want to offer exceptional customer service. It’s the cliché of any service-based business, but it goes without saying that it is the most important part of any service business if they want to succeed. Today,...

The new year is right around the corner, so it’s never too early to start thinking of what 2018 will bring for field service management, and what will be the hot topics moving forward. With the field service industry expected to see continuous growth through 2020,...

Think about all those commercials you see on television about financial planning and preparing for your future retirement. Invest now and live happy later. They make it sound so simple. Obviously the more you save and put into retirement plans, the better off you will...

How much is it costing you to dispatch a field service technician? It may seem like an easy number to figure out, as someone answers a client’s call or email and schedules a technician for the job. But from the time the call is received to the time it is closed, the...

The Definition of a Good Field Service Application Achieving maximum productivity with minimum wasted effort or expense – the definition of efficient. Although some would say, that’s also the definition of a good field service application. Every field service...

Full Integration Between Fieldpoint and NetSuite Maintaining a seamless connection with your ERP software and field service software is critical, as business decisions flow through both. Having a strong integration, as Fieldpoint does with NetSuite, allows for a high...

In the field, having all the tools on hand to complete a service call is imperative. To receive and complete a service call, field service technicians rely on a plethora of information. Fieldpoint’s field service app has brought all of it together and placed it in the...

Straight out of the box, Fieldpoint’s field service software integration with Microsoft Dynamics GP has streamlined the way businesses connect their various departments. No longer is there a need to use two different programs, entering the same data multiple times....

  Fieldpoint is a service and project management suite which provides all the tools needed for managing and optimizing your team of subcontractors in the field. This article gives an overview of some of the features of subcontractor management software that...

Fieldpoint's field service application has a  great new look that is responsive on any mobile device, is easier than ever to use, and comes with lots of service and project-related features. New User Interface – New elegant tile design, touch sensitive, user...