Ebook: The Rise of the Contractors

Why the future of field service is a third-party workforce

Calling the use of subcontractors in field service a trend isn’t accurate. It’s not a trend – it’s a reality. The use of third-party vendors to complete service work has been on the rise for over a decade now, and today, nearly half of all field service work is being completed by subcontractors and third-party technicians. In this eBook, we’ll discuss what is driving the use of subcontractors and third-party technicians in the field service industry, including:

• A lack of workforce due to ageing and skills gap
• The rising ‘gig’ economy
• Business growth plans for future expansion
• The want to increase multiple business outcomes