Make Your Customers a Priority

Managed Service Providers (MSPs), I.T. Consultants and technology hardware providers live the daily challenges of delivering business critical solutions to their clients. Clients have high expectations. They expect value for their services and they want the service to make their lives easier.

Fieldpoint addresses the needs of your customer, by making them the center of your interactions. We streamline project and service operations by providing a true snap shot into every phase of the life cycle. Cross departments can work collaboratively, to get projects delivered on time, on budget and profitably; with the collective goal of making your clients successful.

Whether your firm specializes in: managing your clients’ application lifecycle, software development, installing and managing hardware, quality assurance, help desk monitoring, or maintaining their entire I.T. shop, customer satisfaction has to be made a priority.

New Installations – Projects:

As a service provider, you provide end-to-end communications and infrastructure solutions. You maintain relationships with today’s top manufacturers to deliver solutions that can drive your business. Project assessment, design, implementation services need a strong quotation and project management system to ensure that installations are completed as per sales contracts.

•  Streamline and Track Assessments, Designs and Implementations
•  Project Tools to Better Track Budgets, Costs and Profit Variances
•  Multiple Resource Scheduling Tools and Views for Techs, Installers and Sub-Contractors
•  Maximize Utilization Rates
•  Flexible Customer Invoicing Schedules for Fixed Price, T&M or Progress Billing
•  Service Transactions Flow Easily to Microsoft Dynamics GP
•  Integration to Inventory, Product Purchasing and Sourcing Sub-Contractors

Technical Support and Field Service Management:

Field Service Management software to track remote support staff, ongoing maintenance work and on-site technical support.

•  Multi-Channel Support Through Voice, Email and Customer Portals
•  Resource Scheduling with Notification and Escalation to Mobile Technician
•  Technician Mobility Across Devices to Collect Parts, Labor and Expenses
•  Out-of-the-Box Integration to Microsoft Dynamics GP Sales Order Processing, Purchasing and Financials

Service Agreements – Managed and Support Services:

Fieldpoint Project Portfolio Management software manages the entire project lifecycle phases from project management, implementation, integration, maintenance and monitoring.

•  Track Maintenance Contract Line Items with Flexible Pricing and Prorate Assets
•  Ability to Create Revenue Recognition Reports on the Fly with Financial System(s) Integration
•  Accommodate Customer Billing Requirements with Multiple Recurring Billing Schedules
•  Preventative Maintenance Appointments Automatically Generate Scheduled Work Orders

To find out more about our service management software applications, please feel free to contact us. We look forward to hearing from you.