Plenty of companies offer reasons why their product improves efficiency. Honestly, efficiency is a business world buzzword that people are all but fed up with hearing. That’s why we’re going to tell you adopting field service software will make your business better, faster, stronger, and easier.
Around 79% of businesses using field service management software reported being able to make and complete more customer visits per day. In order to streamline field service operations, implementing innovative solutions in field service technology makes your life, and essential tasks, easier in the following ways.
On-The-Go Record Keeping
When employees are in the field addressing several clients per day, field service software allows them to have access to those customer records. Not only can they instantly pull up service history, payment records, and client information, but they can add to those records in real time. These eliminate the post-job report writing that stood the chance to fall through the cracks. Of course, being able to access client information will boost customer satisfaction by making them aware that you know their history, needs, business, etc. In this way, field service software puts customers first.
Use Those Tech Advances
Field service software partners with mobile tech devices. Gone are the days of accessing records and completing job reports, sales, payments, and the like back at HQ. With cloud accessibility and portable devices, everything can be done on the go, in real time. Keep up with the times and make new technology your everyday ally.
Hope For The Best, Plan For The Worst
We know the nature of business can never be perfectly scheduled. Things come up, cancellations happen, calendars change, Murphy’s Law is in action all around us. So if it can go wrong, it will go wrong, which is why field service software optimizes scheduling. When things change for employees in the field, they can be redirected to other appointments if need be. This way you’ve hoped for everything to remain static, but are prepared to pivot when the randomness of the day gets tossed your way.
Your business is made stronger by being able to do your work and answer clients faster and complete their work better. Let technology and field service software be on your side by working to make your day easier while getting your business moving like a well-oiled machine.
Contact us today to learn how Fieldpoint’s Field Service Management Software can help.