Laughlin & de Gannes (LDG) – was established in 1949 as a supplier of automotive products, to service the needs of the motoring public. Over the past 54 years, the Company has diversified by adding new products and services to its portfolio. LDG has grown steadily and is now recognized as the leader in the markets in which it serves. Its modern facilities are equipped with state-of-the-art computerized equipment operated by fully trained technicians, offering customers the confidence that jobs will be done right the first time.
LDG has a long time customer of Microsoft, using Great Plains GP ERP applications for finance, distribution and retail operations. They are supported locally by Davyn Limited http://davyntt.com, a Microsoft Gold Partner that specializes in Dynamics GP implementation and support.
The automotive service division at LDG is growing rapidly and their objective is to streamline field service administration while maintaining superior customer service levels. This means managing shop work orders from beginning through to completion, with integrated inventory, time management, and billing are crucial business processes to automate more effectively. They reviewed several suppliers of service management software and chose to implement Fieldpoint’s management system with Davyn’s local assistance.
For LDG it is imperative to have a field service management software solution which includes several important functions. They have taken advantage of Fieldpoint’s customization capabilities so they can produce the appropriate work order form and job card to match many types of products and services they offer. They have also taken advantage of the work flow management tool for automating particular components of their service delivery process. As an example, upon completing a battery repair for customers the system automatically needs to create a warranty record and archive it to the specific battery unit so it can be retrieved quickly for warranty claim processing. To make sure automotive repairs are tracked through to completion, LDG will be using Fieldpoint’s work scheduling tools so their whole team is informed as to statues, due dates and times to ensure job completion.
Like many professional services enterprises, one of the biggest factors in their decision to move forward with Fieldpoint was the “out of box” integration Fieldpoint products have with Microsoft Dynamics GP inventory, customer billing, and financials. This will have substantial data integration savings, maintaining centralized control over inventory and financial reporting.