In this technological day and age, a company’s software is what truly makes it remarkable. With the proper field service management software, you can improve communication between managers, field technicians, and customers effortlessly and efficiently. Need to notify a customer of a potential change in their job? Around 50% of businesses use customer alerts in their field service technology, reducing confusion and frustration and boosting customer satisfaction.
However, your field service software and work order management software (if they’re not the same) need to do more than just send customers updates. Here are three features your field service technology should possess to make your business as efficient as possible.
- Scheduling software: When you have employees out in the field, it can be hard to keep track of them all. As you struggle to ensure that everyone knows where they’re going and what they are doing, you’ll end up wasting precious time. Field service software that includes a scheduling feature — which informs everyone in every fleet of where they are and what they need to complete a service call — you’ll spend less time micromanaging; they’ll all communicate with each other fluidly. see more
- Accessible from anywhere: One of the most crucial aspects of field service software is the ability to communicate via a mobile app from anywhere they may be. Without it, staff in the field will never be connected to the system at the office, making work orders, progress, and customer requests impossible to track and maintain. Conversely, when field staff have more access to knowledge, they’ll feel more confident doing their jobs and customers will feel listened to. see more
- Reporting software: Since field employees spend all day out of the office, it’s important to know how they’ve spent their time and what kind of quality they’re producing. Reporting features in FSM software allow managers to keep track of project progress (ensuring they’re staying on track) and to see which staff members are achieving the most success. Making decisions regarding staffing and deadlines becomes a lot easier when you have access to this vital information. see more
When you’re able to streamline field service operations through these fantastic features, you’ll realize what your business is truly capable of. As employees become more diligent and customers feel more valued, your profitability will soar.