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Scheduling and Dispatch

The Right Technician with The Right Parts to the Right Place at the Right Time

Fieldpoint has a smart scheduling and dispatch tool that provides you with a drag and drop calendar console to quickly route calls to your field techs based on availability, severity codes, skills, and territory. With the mobile app, you can send your techs alerts and they can accept them in the field. Whether your scheduling process is manual, interactive, or fully automated, Fieldpoint’s advanced scheduling capabilities make dispatching easy and efficient

KEY SUCCESS AREAS

Give techs and dispatchers visibility into customer work history, parts/inventory tracking and work order documentation with mobile synchronization

Automate schedule and dispatch activities in real time to reduce costs, attend to high call volume, and eliminate margin of error

Use the drag and drop scheduler to minimize drive and idle time in schedules to keep your customers happy

Graphical Gantt-style scheduler to view, organize, and manage both installation and service projects — now your technicians can start to work  faster and your projects will be executed seamlessly

Calendar Scheduling Tool and Dispatch Console

  • Drag and drop onto resource calendars
  • Quickly filter out the right resource skills, certifications and territory
  • Interactive dispatch console and get real time work order updates

Communication With Techs in the Field Via the Mobile App

  • Send your techs alerts that they can accept in the field
  • Make adjustments to work orders on the calendar  — customers and techs get electronic escalations and notifications
  • Track changes, availability, subcontractor schedules, and make part requests

 

Route Planning and Optimization

  • Calculate optimal routes and instantly create schedules based on customer preferences, tech and crew capacity, recurring jobs, and new work orders
  • No more guesswork — you can now work with the most efficient routes to complete the maximum number of calls made with the shortest driving distance
Communication with Field Service Techs in the Field Via the Mobile App
Service Scheduling & Dispatch Software

Smart Interactive Scheduling Console

  • Dispatch calls to your field techs based on the rules like availability, severity codes, skills, and territory
  • Extensive and configurable filtering of work order dates, response, and repair time requirements so you can create schedules for multiple work orders at the same time

Project and Job Scheduling for Complex Services or Installations

  • For longer duration jobs or projects with multiple tasks, Fieldpoint provides additional resource planning consoles where you can view demand hours over days, weeks, and months
  • Use a graphical Gantt-style scheduler to view, organize, and manage both installation and service projects
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