Carolina Swim, Inc. (formerly Swim Wilmington, Inc.) is headquartered in Wilmington, NC, and provides a full spectrum of turnkey services for the aquatics industry. Whether you need a new pool or maintain the existing one, Carolina Swim is there to serve you. That statement has translated into outstanding growth for Carolina Swim, which they also understood as its time for them to use technology better, faster, and more efficiently in their pursuit of customer satisfaction. Initially, they wanted to acquire field service management software that was packaged for their industry and ready to go.
“We researched out-of-the-box solutions, but none of them could be customized to achieve our level of contract administration complexity. Fieldpoint was quickly able to learn the core aspects of our business and customize their field service contract application, especially when it came to switching over 100’s of our seasonal agreements,” says Ashe Creech, president of Carolina Swim.
Carolina Swim can now configure their comprehensive pool maintenance plans that guarantee seasonal cut-overs seamlessly. The field service management software serves as their pool service software, and generates work orders automatically. Resources are dispatched and routed carrying the right suggested supplies for each service call.
“The Fieldpoint’s software billing engine means we now have a workflow that drives invoice accuracy that can be counted on every time”, says Ashe.
The builder’s division specializes in custom concrete construction and renovations of swimming pools, water features & spas. Fieldpoint’s field service applications include a project management and job costing system, field service app, and customer portal functions that plan on implementing next.