A field service management software comes packed with plenty of functionality that will help your enterprise reach new levels of productivity and revenue. Tools for scheduling and dispatch make it easy to get your technicians to their job site, contract modules automate your service level agreements and ensure none of your contractually obligated service calls are missed, and the project management and job costing system will assist you in any large installation, keeping it on time and on budget.
Fieldpoint, however, wants you to get more out of our field service management software, and make it a complete end-to-end solution for your organization. We understand that you aren’t just using a field service software to run your business, but it would be convenient if all your systems and software spoke with each other, cutting down on data entry and time navigating between two systems. With Fieldpoint’s data transfer service, Fieldpoint has been able to seamlessly integrate with many core products that field service organizations are using. So, while out-of-the-box, Fieldpoint will help you deploy service technicians and improve your service delivery, combined with integrations to other systems, it can change your entire organization.
Integrations with accounting, CRM and ERP systems
Inside Fieldpoint’s core product comes built-in integrations to accounting, ERP, and CRM software, including Microsoft Dynamics GP, NetSuite, QuickBooks, Salesforce and more. From a field service perspective, you can import all your customer profiles into Fieldpoint, including names, addresses, and contact information, saving you time on data entry and limiting errors that could arise. It also works the other way, as any updates done in Fieldpoint are reflected in the other systems. Where these integrations have the most power is in their ability to connect with Fieldpoint for billing purposes, lowering the time it takes you to get your invoices to your customers. And with inventory and purchasing controls, field service managers can get a real-time look at inventory levels from within Fieldpoint, and make purchasing parts simple when trying to attach out-of-stock parts to work orders or projects.
Extend your technician pool
Fieldpoint understands that many field service organizations are utilizing subcontractors and third-party vendors to complete service, so integrations to WorkMarket and Service Channel has improved the way you hire subcontractors, all from within the Fieldpoint software. Collect bids from subcontractors on jobs, accept contracts and push work orders to them in the field, either through the third-party portal, or through the Fieldpoint mobile field service app, and reduce time spent re-entering data by staying in the Fieldpoint software. Extend your service department with external technicians, and take on more service calls by hiring outsourced workers through Fieldpoint’s integration.
Connect to the Internet of Things (IoT)
With the continued push towards IoT sensor technology, Fieldpoint’s integration can help automate work order creation and make your organization a predictive one, as opposed to waiting for your customers to call because of a needed repair. With machine to machine communication with IoT technology, offer your customers a watchful eye on their most sensitive equipment and reduce downtimes with automated alerts in your Fieldpoint software.
With an open API, Fieldpoint has the ability through its data transfer service to integrate with any product or system your organization needs. Combined those systems with a field service management software, and you can empower your entire service delivery organization from the field to the back office.