Known as “the science of craft,” technology has been a crucial aspect for the advancement of everything from daily living to environmental protection. Simply put, without technology, we would still be using the block instead of the wheel.
Nowadays, it might seem like technology has reached its own peek, but that’s not the case at all. Technology has lead to the rapid advancement of virtually every industry across the globe and those advancements keep on coming century after century, decade after decade, and even year after year.
2019 Tech Trends in the Field Service Management Industry
Though 2019 is still in its infancy, there have already been plenty of technological trends changing the field service management trade.
Here are some of the main tech trends to keep an eye out for:
Virtual Reality & Augmented Reality
Virtual reality (VR) and augmented reality (AR) applications will now enable technicians to digitally oversee all kinds of machines in the field and guide them through step-by-step processes of repair projects.
Through digital simulation, VR can even be used to train prospective technicians before they ever physically enter the field.
Additionally, it’s been predicted that by 2020, 10% of emergency field service work will be scheduled by AI.
The Internet of Things (IoT)
Tech experts predict that by the year 2026, there will be 26 times more connected “things” (desktops, laptops, tablets, smartphones, ect.) than people.
Technicians can utilize the IoT to access data from connected devices like utility meters, household appliances, and manufacturing equipment.
Zero Stock Inventory
Research has shown that computerized inventory control systems can lead to inventory reductions by as much as 20% and significantly cut back on inventory-related errors.
Customer relations management (CRM) systems that are integrated with field service management software can display real-time inventory numbers down to the individual technician’s tool belt. This way, field service companies will never have spare parts sitting unused inside a warehouse.
No matter what happens in the world, technology isn’t going anywhere. Virtually every sector imaginable will continue to welcome new and improved technology systems that will revolutionize work and daily life.