There are plenty of numbers when it comes to field service business in general. Labor hours, technician efficiency, parts, Key Performance Indicators, and plenty other big data. However, the most important number is the one on the bottom line – total revenue. If you’re in business, you’re in it to make money, plain and simple. And if you’re not generating enough, changes need to be made or you’ll be out of business fast.
Field service companies can add field service management software to their team and track all the big data they need. But will it affect their bottom line? Will they see results that matter in the revenue column? What needs to happen to target their bottom line and give it a positive jolt?
There are mobile solutions, integrations, management systems and automation—all important things to have in a field service software, and all things that will target and increase that bottom line number. Turn your company around, ditch the manual process and become successful with field service software.
Increase Your Service Jobs
With a successful implementation of field service software, the number of appointments per week will increase. On average, field service teams see a 50% increase in the number of jobs completed per week. It’s not hard to see how adding half of your weekly calls onto your schedule will increase revenue because the only ways to raise revenue are to raise costs or perform more service work. Raising costs could lose you customers who think your prices are too high. So, the best strategy is to add customers and better manage technicians with field service software.
It’s all part of a successful field service software solution. Manage your technicians better, have better scheduling tools, reduce their administrative work, and complete more calls. Field service organizations are looking at software because it offers solutions to each of those problems.
- Work order management system with automation to create work orders
- Drag and drop scheduling tools for fast dispatching
- Field service mobile apps for technicians in the field to receive and submit work orders
- Integrations to accounting systems to speed up billing times
Manual processes are costly, and every manual process comes with a price tag. Automate them, lower administrative times, and spend all that new-found time on building relationships with new customers. New customers means more revenue and a growing business.
Increase Technicians Abilities with Mobile
If you want to target the bottom line, target the technicians who complete service calls. Their jobs can be tedious and challenging. There are times when they need quick answers to service questions, or to look up parts. And other times, they need to finish up a call quickly and get on the road to the next one. That’s why slowing them down with paper-based work orders eats into the time they can be spend providing service. To support them, add a mobile field service management software strategy to your service team. Give them all the tools in one hand.
Field service leaders report that with a mobile field service software, they see an 18% increase in service visits per technician. That means each technician can take on nearly a fifth more calls a day, and as we discussed before, more service calls are the best way to generate more revenue. How is this possible for technicians to gain the extra time because of a field service mobile app?
- Less time driving back to the office to pick up work orders
- Less time on the phone looking for service or parts information
- Less time sitting idle trying to fill out a paper-based work order
- Less time driving to service calls because of routing information on their mobile device
Increase Revenue from Technicians
Add up that extra time, and dispatchers will find time in the technician’s schedule to add another service call. That extra service call in their regular shift is more revenue for the business. It’s how field service organizations grow a successful business—not by adding more technicians, but by increasing the contribution of the ones they have to the revenue of the business. It’s simple, really. A technician who works eight hours a day and takes five calls will make more revenue than one who takes four because they are paid the same per day, but the business is getting one extra service call.
With a mobile field service software added, field service businesses are seeing a 40% increase in service revenue per technician by preparing technicians with the tools they need to complete jobs faster. You grow the bottom line from the work you do in the field, so make that work as simple as possible. Don’t clutter it up with manual processes or by making your technicians search for answers. Give them what they need straight to their mobile device and see service revenues grow.
The Target Is Always Your Bottom Line
When field service leaders ask about field service software, they want to know how their bottom line will be affected. When they ask about field service mobile apps, they’re asking how they can increase revenue from their technicians. When they ask about better scheduling tools, they want to know about the time they will save by no longer whiteboarding out schedules. And when they ask about optimizing their business, they are really asking, “How will field service software grow my businesses bottom line?”
Don’t get lost in the big data shuffle, or in the many numbers in field service work. Target just the bottom line. But don’t put it at the bottom, put it at the top and, from there, filter down into how you earn more. Every change should increase that revenue line because that is the goal of any successful field service software implementation. Automation, optimizing, and mobility are all ways to increase revenue, but a field service software is needed to manage it all. Let us show you how we’ll target that bottom line through our field service management software.