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WHY FIELDPOINT FIELD SERVICE MANAGEMENT SOFTWARE IS THE RIGHT CHOICE FOR YOUR ENTERPRISE

Field Service Software That Will Transform Your Business

Fieldpoint Service Applications is a developer of field service software and project job costing applications. Our specialized integration with CRM, ERP and accounting systems provide our customers with enterprise visibility while streamlining sales and service operations. With over 25 years of experience, hundreds of valued customers in several verticals, and a solid network of reselling partners, Fieldpoint enables service organizations to run leaner, smarter and more profitably.

Increase your organization’s profitability across the

service lifecycle with field Service software

Automate and Streamline

Increase productivity, enhance customer experience and generate new revenue and profits from your service contracting

Service Delivery

Increases service organization profitability across the entire service lifecycle from the contract to dispatch to billing

Integrations

Streamline your business processes and boost productivity with integrations to your CRM,ERP and financial systems

Support

Gain access to expertise that goes far beyond basic support with our highly skilled professional services and support team

Fieldpoint’s Field Service Software

Manage your Entire Service Operation in One Place 

Fieldpoint’s Field Service Management Software covers the entire, end-to-end service life-cycle and is an industry proven software for demanding industries. Our enterprise service management product delivers field service management with the flexibility to expand over time. Recent product enhancements and mobile capabilities make it a best-in-class solution that offers the most complete, connected field service management on the market. We offer an integrated application set with special industry extensions, so you get a comprehensive, agile suite with the right functionality for your specific requirements. We help enterprises like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction.  Fieldpoint can be deployed in the cloud or on-site. Boost your profitability with our advanced analytics and business intelligence tools and create reports to prove it and quantify your success.

Our Professional Services Team

UNMATCHED FIELD SERVICE EXPERTISE

Fieldpoint’s Professional Services Team features an extensive network of highly qualified consultants, software engineers, architects and support staff that deliver success – all ready to support and guide you. They stay with you throughout your entire business cycle from implementation to optimization to continuous support!

They will take care of your field service software needs, offering support every step of the way. Fieldpoint has highly skilled consultants, whose industry, product and process expertise helps make our customers more efficient and improve their bottom line. Fieldpoint’s best practices implementation program, allows prospective customers to zero in on their field service business goals by monitoring, measuring, and managing their service outcomes more effectively than ever before. We can also we can customize your implementation while still employing field service best practice processes. Using the same methodology and disciplines to bring our extensive experience to your unique environment. As you start your Fieldpoint implementation, the need to integrate to other systems will arise. Apart from our out of the box integrations, we can take advantage of our powerful and secure API’s to plan and design your custom integrations.

Set Your Enterprise Apart With the Best Service Delivery Process

Workflows and Escalations

Our unique business workflow development ensures the progression of your service delivery process is consistent from the office to the field, while also being adaptable to your evolving business needs through flexible configuration. Customize your workflows and configure for any of your business needs, without investing in upgrades and updates, and have the custom built functionality that caters to your individual requirements.  The system can cater to business-critical workflows like approval processes, quote management, procurement, high severity calls, installations, and service. Some examples of escalations are notifications to the blended workforce and customers, high severity calls, and SLA activities.

Designed for Integration

Transforming Field Service Management

Fieldpoint offers you seamless integrations with CRM, ERP, and industry-specific solutions to gain the most value from your application’s stack. We offer out-of-the-box integrations with systems such as Microsoft Dynamics GP, Microsoft dynamics 365, NetSuite, Intacct, Salesforce, QuickBooks and many more! There are also integrations to workforce management portals like WorkMarket and Service Channel to streamline subcontractor management. With an open API and Fieldpoint data transfer services, we can custom build an integration to most systems that your enterprise may use so that you can enjoy managing your operations off one unified platform!

Automate and Streamline Your Field Service Operations

How we support your service management needs

Fieldpoint automates and streamlines your field service management. We maximize the productivity of your field technicians, giving them access to the data and visibility needed to complete their tasks. Equipping them with the capability to go mobile, our native mobile field service app can be accessed from any mobile device, IoS or Android.

Innovation and Customer Success

The Customer Success Story

With many years of experience in the field service management space, we continue to innovate within the industry and evolve with our customers as their needs change and grow. This drive for innovation comes from the phenomenal value of field service to our customer’s bottom line. We strive to enable our customers to transform their service models as competition is fiercer than ever before. Users are sharing their experiences across online platforms and can be quick to take their loyalties to new providers. Companies are under pressure to provide rapid, effective customer service across multiple channels of engagement. Without a customer-focused self-service strategy, they risk falling behind, losing customer loyalty and damaging their reputation. Here at Fieldpoint, we focus on the outcomes generated using field service technology – all our efforts are targeted towards making those outcomes positive and profitable. We have our finger on pulse of technology and our R & D programs are one of the most intensive ones in the industry.

“By using Microsoft Dynamics and Fieldpoint’s service management, our accounting and service staff can work more efficiently and provide even more value to our customers – and ultimately our business.” Tom Hitchman – President, Naylor Group Inc.
“The Fieldpoint solution, complemented by the field service app, has given us an improved ability to process field activities in real time and has made us more efficient. It also has allowed a reduction in billing errors. Through these two areas, we have reduced accounting time spent on invoice error correction, and have reduced the time between activity completion and invoicing.” Marty Resweber, IT Director, Aegis Chemical
“Fieldpoint has helped us automate and streamline our paper-based processes, creating greater visibility for both our technicians and customers and eliminating the risk of lost paperwork and missed service calls.” Jeff from ISA Fire and Security
“Since using Alert Software we’ve enabled our organization to scale significantly. To date, we have saved hundreds of hours utilizing Fieldpoint’s field service application, and found their systems to be fully featured.” Vic Berggren – Global Convergence Inc.
“Since Alert Software is a web based solution, we are able to provide customers, employees, and partners access to information 24/7.” Greg Thayer Vice President – IT, Comm-works
“By giving our resources the ability to update calls on the road whether they are connected to our servers or not it allows them to input important customer work information anytime anywhere.” Michael Stewart – Vice President DataVox.
“With the constant growth that the company has seen, we continue to focus on increasing efficiencies through better utilization of our software. We have worked to make improvements on our own, with the software’s built-in tools and have also worked with Fieldpoint’s knowledgeable consultants to expand the software’s capabilities.” Stacy Olkkola (Contact Center Manager)
“In addition to the quality of service our clients prize fast response. Our customized implementation of Fieldpoint’s field service software has enabled our customer service and field engineering departments to work as a team. This helps to ensure that the first available, most qualified engineer is dispatched to our client locations.” Johnathan Husni, CEO
“Since integrating Fieldpoint’s project management software and field service application into our Dynamics GP environment, we’ve seen marked decreases in our installation project completion times, billing and tracking costs. Fieldpoint’s field service software keeps everyone aware of upcoming deliverables and has improved resource allocation among teams across the UK” Emma Panter, Operations Manager
“We researched out of the box solutions, but none of them could be customized to achieve our level of contract administration complexity. Fieldpoint was quickly able to learn the core aspects of our business and customize their service contract application, especially when it came to switching over 100’s of our seasonal agreements.” Ashe Creech, president of Carolina Swim
“With Fieldpoint Service Applications we have been able to fulfill our mission statement of ‘providing legendary services’ to our customers. Fieldpoint Mobile Field Service App allows our Engineers the ability to provide ‘real-time’service call updates. The tools have greatly enhanced our Engineers utilization and productivity. As well with the Microsoft Dynamics GP and Fieldpoint integration, we are able to produce accurate invoices to our customers within a day of completion of the service incident, and in many cases the same day.” Jim Jones, VP of Engineering Services – EvolvTec
“We have found that the Fieldpoint’s field service application to be very flexible and able to mold to our ever changing needs. The service management system integrates to our sales tax automation and provisioning/circuit inventory tracking systems. It handles complex invoicing for recurring billing of parts and labor.” Thomas Swayze, CTO, NetFortris
“We decided that a Microsoft and Fieldpoint’s field service software was the best choice for our organization. It offers a powerful, integrated sales, service, financial system on a technology platform that grows with us.” Andrew Kudrycki, IT Supervisor, Modern Medical Systems Inc.
Through Fieldpoint’s intuitive integration platform we are now bi-directionally connected with our primary workforce management partner. We have had a great experience with the Fieldpoint implementation consultants, and are very pleased with the design and level of integration achieved. John Walpuck, CFO/COO, CRI
In real-time, you can see where they are as far as the size of the job that they’re working on. In situations where the technician goes out and does a preventive maintenance job and realizes that it needs additional work done to it, we’ll be able to be more responsive to that now. Brian Donahoe, Information Technology Manager, Kraft Power
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