Fieldpoint Service Applications is a developer of field service software
Field Service Software That Will Transform Your Business
Our specialized integration with CRM, ERP and accounting systems provide our customers with enterprise visibility while streamlining sales and service operations. With over 25 years of experience, hundreds of valued customers in several verticals, and a solid network of reselling partners, Fieldpoint enables service organizations to run leaner, smarter and more profitably.
Increase productivity, enhance customer experience and generate new revenue and profits
Manage schedule optimization, technician enablement and debriefing from one platform
Streamline your business processes with integrations to your CRM,ERP and financial systems
About Fieldpoint’s Field Service Management Software
Manage your Entire Service Operation in One Place
Fieldpoint’s Field Service Management Software covers the entire, end-to-end service life-cycle and is an industry proven software for demanding industries. Our enterprise service management product delivers field service management with the flexibility to expand over time. We invest in our R&D, therefore with consistent product enhancements and mobile capabilities, Fieldpoint offers the most complete, connected field service management software on the market. We offer an integrated application set with special industry extensions, therefore you get a comprehensive, agile suite with the right functionality for your specific requirements. We help enterprises like yours to maximize operational efficiency, increase revenue, reduce costs and improve customer satisfaction. Fieldpoint can be deployed in the cloud or on-site. Boost your profitability with our advanced analytics and business intelligence tools and create reports to prove it and quantify your success.
Our Professional Services Team
UNMATCHED FIELD SERVICE EXPERTISE
Fieldpoint’s Professional Services Team features an extensive network of highly qualified consultants, software engineers, architects and support staff that deliver success – all ready to support and guide you. They stay with you throughout your entire business cycle from implementation to optimization to continuous support! Fieldpoint has highly skilled consultants, whose industry, product and process expertise helps make our customers more efficient and improve their bottom line. Fieldpoint’s best practices implementation program, allows prospective customers to zero in on their field service business goals by monitoring, measuring, and managing their service outcomes more effectively than ever before. Through our customer support site, videos, blogs and implementation best practices, we offer sold business guidance, expertise and thought leadership.
Set Your Enterprise Apart With the Best Service Delivery Process
Workflows and Escalations
Our unique business workflow development ensures the progression of your service delivery process is consistent from the office to the field, while also being adaptable to your evolving business needs through flexible configuration. Customize your workflows and configure for any of your business needs, without investing in constant upgrades and updates. The system can cater to business-critical workflows like approval processes, quote management, procurement, high severity calls, installations, and service. Some examples of escalations are notifications to the blended workforce and customers, high severity calls, and SLA activities.
Designed for Integration
Transforming Field Service Management
Fieldpoint offers you seamless integrations with CRM, ERP, and industry-specific solutions to gain the most value from your application’s stack. We offer out-of-the-box integrations with systems such as Microsoft Dynamics GP, Dynamics 365, NetSuite, Salesforce, QuickBooks and many more! There are also integrations to workforce management portals like WorkMarket and Service Channel to streamline subcontractor management. With an open API and Fieldpoint data transfer services, we can custom build an integration to most systems that your enterprise may use so that you can enjoy managing your operations off one unified platform!
Automate and Streamline Your Field Service Operations
How we support your service management needs
Fieldpoint automates and streamlines your field service management. We maximize the
productivity of your field technicians, giving them access to the data and visibility needed to complete their tasks. Equipping them with the capability to go mobile, our native mobile field service app can be accessed from any mobile device, iOS or Android.
Customizations and Best Practices
Flexible Service Management Software
We can also customize your software experience whilst still employing field service best practice processes. Using the same methodology and disciplines to bring our extensive experience to your unique environment. As you start your Fieldpoint implementation, the need to integrate to other systems will arise. Apart from our out of the box integrations, we can take advantage of our powerful and secure API’s to plan and design your custom integrations.
Innovation and Customer Success
The Customer Success Story
With many years of experience in the field service management space, we continue to innovate within the industry and evolve with our customers as their needs change and grow. This drive for innovation comes from the phenomenal value of field service to our customer’s bottom line. We strive to enable our customers to transform their service models as competition is fiercer than ever before. Users are sharing their experiences across online platforms and can be quick to take their loyalties to new providers. Companies are under pressure to provide rapid, effective customer service across multiple channels of engagement. Without a customer-focused self-service strategy, they risk falling behind, losing customer loyalty and damaging their reputation. Here at Fieldpoint, we focus on the outcomes generated using field service technology – all our efforts are targeted towards making those outcomes positive and profitable. We have our finger on pulse of technology and our R & D programs are one of the most intensive ones in the industry.