Optimizing your dispatching starts with seeing the entire team
Gain complete visibility into your technicians availability and workload. With a real-time overview of their schedules, dispatchers can assign jobs, manage routes, and re-route technicians when there is an emergency call that needs attending. All from a single scheduling board that puts the entire team in front of your dispatchers.
- Full technician calendars to see availability and workload
- Easy drag and drop feature to add work orders, move appointments, and re-route technicians
- One board for all dispatchers to work on for real-time dispatching
- Connected to mobile app to reduce communication bottlenecks
Giving your team the tools to succeed is how you grow
Put the ability to complete work orders, order parts, find customer history, track time, view schedules, and select additional jobs in the hands of your people completing service. Mobile applications are more than just apps. They’re an essential part of any modern field service business.
- Increase technician productivity with access to job information and less paperwork
- Access work documents, manuals, photos, equipment details, and service history to get repairs completed faster
- Keep technicians connected with the office as schedules change, with updates straight to the mobile app
- Simplify time track for accurate billing and payroll purposes
Expand your workforce to grow your business
As your business grows and demand increases, hire subcontractors and third-party vendors to help fulfill service appointments. Add qualified workers, easily onboard them, and get them working for you. Treat subcontractor like you would any member of your in-house team and dispatch and schedule them to ensure you’re meeting customer needs.
- Hire subcontractors through third-party platforms, onboard, get working quickly
- Utilize mobile apps to keep track of their work, hours, and expenses
- Track performance of subcontractors to see who is doing the bets work
- Get them paid quickly after each job to continue having a great relationship
Keep quality and consistency high across your team
Maintain high standards and ensure consistency when conducting equipment inspections or customer service interactions, with a detailed checklist. Collect the information you need to keep compliance standards, and set a standard for how you want your business to deliver service every single time.
- Checklist builder that lets you tailor your checklists to the equipment, inspection, or interaction you want
- Easy for technicians to complete on the mobile app
- Create workflows that require checklist completion in order to close service appointments
TAKING THE TEAM MOBILE
“The less information and time the service technician needs to enter to complete a work order, the more time he can spend resolving the customer’s issues...”
See how our field service software gave technicians more time to back to work with customersRead more
Ready to manage your people better?
Effective workforce management can help you scale. Let’s start to build a better field service business together.