Optimized dispatch and routing for better field service management
Fieldpoint Service Applications, a leader in field service management software, announces the availability of its new resource routing application. This dynamic dispatching tool gives dispatchers the ability to make smart scheduling decisions with real-time and accurate visual maps. Dispatchers will get accuracy into technician and customer locations, making it easier and more efficient to schedule work orders, even amidst sudden changes due to emergent requests.
With the new Resource Routing application, Fieldpoint is solving the problems technicians and dispatchers face every day in the field, from ineffective service routes that leave technicians spending more time on the road, to being able to find the nearest technician to an emergency call and reallocating appointments quickly to other resources.
“Optimizing routes to have field service repairs on time, every time, represents the greatest ambiguity in the service delivery process,” said Mike Mance, Vice President Product Management from Fieldpoint. “Field technicians and subcontractors that are on schedule and powered with the tools they need to deliver efficient service will help drive revenue and improve the overall customer service experience. With this improved visibility, customers can expect punctuality, benefit from a higher utilization of field technicians and increase the productivity of their dispatchers.”
Coupled with the Fieldpoint Mobile App, dispatchers will have real-time location tracking of all their resources in the field, along with local traffic information provided by Google Traffic® on their maps to help optimize travel times to reduce fuel costs, technician idle times and the risk of technicians not being on time for a service call. Field service organization can now manage and monitor the progress of their entire service department with the most accurate and real time location information.
About Fieldpoint Service Applications
Fieldpoint provides a next-generation field service management and project job costing software that helps our customers compete successfully in an increasingly dynamic world. Our specialized integration with CRM and financial management systems provide our customers with enterprise visibility while streamlining sales and service operations. With over 25 years of experience, over 750 valued customers, and a solid network of reselling partners, Fieldpoint enables service organizations to run leaner, smarter and more profitably.
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