There are many reasons to implement a work order management software in today’s growing field service industry. Industrial equipment maintenance, HVAC, facility maintenance and many other industries are capitalizing on the workflow a software solution gives them, as automation is taking over the field service space, helping to relieve the burden of manual work order creation for every service call that an enterprise conducts.
Success with a field service software comes in many forms and can be measured in more service calls taken, less downtime for your technicians and great productivity in scheduling, but it’s the financial outcomes that are will have your organization, and your customers, happy that you turned to a work order management software.
In a recent study by Salesforce, here are some financial benefits of a work order management software.
Implementing work order management software can help organizations save 15-30% of their maintenance budget
Spending money on maintenance is a necessity for many industries, especially in the industrial equipment sector, where machinery and equipment have maintenance requirements. When field service organizations can help their customers save money is through preventative maintenance contracts, which keeps equipment running at peak efficiency, as opposed to waiting for an emergency repair, which can often be expensive, and come without warning. By keeping a maintenance schedule, which would be automated in a field service software, your customers can be assured that your field service team is keeping an eye on their maintenance needs, and are doing their best to keep equipment downtimes to a minimum.
Work order management software reduces equipment downtime by 20%
Any downtime is money not being made, especially in the industrial equipment sector, where the equipment is needed to perform tasks. That means any time the machinery is down, it can’t perform its duties, and your customers would need to rent a replacement and pay for emergency repairs. But with a planned maintenance schedule built into a work order software, downtimes of machinery and equipment can come when they are not in use or needed. The maintenance schedule will keep them running longer, resulting in fewer emergency break/fix scenarios.
Increase in maintenance productivity by 28% using a field service software
From your own organization’s standpoint, a work order management software will increase the productivity of your technicians, which ultimately will affect your bottom line. Work order software comes loaded with scheduling and dispatch tools to help dispatchers select the right technician, in the right area, for the right job, and it gives full access to their entire schedule so that a dispatcher can adjust a technician’s service calls to fit in the most calls possible. Coupled with a field service mobile app, technicians will be more productive on the job site, attend more appointments, and increase your bottom line.
A work order management software offers plenty of ways to make your technicians more productive, streamline your field service delivery, and grow new revenue opportunities. With automation and electronic work order creation, time is no longer being spent on manual work orders, and you can be assured that no call is missed, keeping your customers satisfied.