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Social CRM Not for All Size Businesses

Every business wants to know how Social CRM (SCRM) is going to make them money! So if you are a small to midsize business (SMB) you probably already using CRM, and you have a Facebook page, Twitter account, YouTube channel and maybe even a Social Circle of some kind....

Change Management: Key to Upgrade Success from CRM 2011 to 2013

Doing a CRM 2013 upgrade project without buffering change management consulting would be equivalent to: a tourist traveling abroad, jumping into a manual transmission rental car and driving on the opposite side of the road, for the first time.  It’s certainly do-able...