How Field Service Automation Can Help Reduce Redundant Waiting Time

How Field Service Automation Can Help Reduce Redundant Waiting Time

We’ve all been victims of the service window. That time slot in which a service technician says they will arrive to complete a repair, yet it could be anywhere between the times of 9 a.m. and 3 p.m. So, you wait, get frustrated as the hours pass, waiting for a...
Checklists – An Intelligent Field Service Process

Checklists – An Intelligent Field Service Process

In the field, having all the tools on hand to complete a service call is imperative. To receive and complete a service call, field service technicians rely on a plethora of information. Fieldpoint’s field service app has brought all of it together and placed it in the...