One of the most important numbers any field service organization will tell you they track is their first-time fix rate. It’s perhaps the most vital metric to gauge the performance of a service organization from every level, and with field service management software...

One of the most important numbers any field service organization will tell you they track is their first-time fix rate. It’s perhaps the most vital metric to gauge the performance of a service organization from every level, and with field service management software...