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- Grow revenue with better service management
- Greater visibility into your business
- Automate your service delivery
- Customized solutions that work for you
Field Service Management Software that will help you deliver better service to your customers.
Use the field service software that is trusted to get thousands of technicians, with the right skills, to the right job.
“By using Microsoft Dynamics and Fieldpoint’s service management, our accounting and service staff can work more efficiently and provide even more value to our customers – and ultimately our business.” Tom Hitchman – President, Naylor Group Inc.
“The Fieldpoint solution, complemented by the field service app, has given us an improved ability to process field activities in real time and has made us more efficient. It also has allowed a reduction in billing errors. Through these two areas, we have reduced accounting time spent on invoice error correction, and have reduced the time between activity completion and invoicing.” Marty Resweber, IT Director, Aegis Chemical
"Fieldpoint has helped us automate and streamline our paper-based processes, creating greater visibility for both our technicians and customers and eliminating the risk of lost paperwork and missed service calls." Jeff from ISA Fire and Security
“Since using Alert Software we’ve enabled our organization to scale significantly. To date, we have saved hundreds of hours utilizing Fieldpoint’s field service application, and found their systems to be fully featured.” Vic Berggren – Global Convergence Inc.
“Since Alert Software is a web based solution, we are able to provide customers, employees, and partners access to information 24/7.” Greg Thayer Vice President – IT, Comm-works
“By giving our resources the ability to update calls on the road whether they are connected to our servers or not it allows them to input important customer work information anytime anywhere.” Michael Stewart – Vice President DataVox.
“With the constant growth that the company has seen, we continue to focus on increasing efficiencies through better utilization of our software. We have worked to make improvements on our own, with the software’s built-in tools and have also worked with Fieldpoint’s knowledgeable consultants to expand the software’s capabilities.” Stacy Olkkola (Contact Center Manager)
“In addition to the quality of service our clients prize fast response. Our customized implementation of Fieldpoint’s field service software has enabled our customer service and field engineering departments to work as a team. This helps to ensure that the first available, most qualified engineer is dispatched to our client locations.” Johnathan Husni, CEO
“Since integrating Fieldpoint’s project management software and field service application into our Dynamics GP environment, we’ve seen marked decreases in our installation project completion times, billing and tracking costs. Fieldpoint’s field service software keeps everyone aware of upcoming deliverables and has improved resource allocation among teams across the UK” Emma Panter, Operations Manager
“We researched out of the box solutions, but none of them could be customized to achieve our level of contract administration complexity. Fieldpoint was quickly able to learn the core aspects of our business and customize their service contract application, especially when it came to switching over 100’s of our seasonal agreements.” Ashe Creech, president of Carolina Swim
“With Fieldpoint Service Applications we have been able to fulfill our mission statement of ‘providing legendary services’ to our customers. Fieldpoint Mobile Field Service App allows our Engineers the ability to provide ‘real-time’service call updates. The tools have greatly enhanced our Engineers utilization and productivity. As well with the Microsoft Dynamics GP and Fieldpoint integration, we are able to produce accurate invoices to our customers within a day of completion of the service incident, and in many cases the same day.” Jim Jones, VP of Engineering Services – EvolvTec
“We have found that the Fieldpoint's field service application to be very flexible and able to mold to our ever changing needs. The service management system integrates to our sales tax automation and provisioning/circuit inventory tracking systems. It handles complex invoicing for recurring billing of parts and labor.” Thomas Swayze, CTO, NetFortris
“We decided that a Microsoft and Fieldpoint's field service software was the best choice for our organization. It offers a powerful, integrated sales, service, financial system on a technology platform that grows with us.” Andrew Kudrycki, IT Supervisor, Modern Medical Systems Inc.
Through Fieldpoint’s intuitive integration platform we are now bi-directionally connected with our primary workforce management partner. We have had a great experience with the Fieldpoint implementation consultants, and are very pleased with the design and level of integration achieved. John Walpuck, CFO/COO, CRI
In real-time, you can see where they are as far as the size of the job that they're working on. In situations where the technician goes out and does a preventive maintenance job and realizes that it needs additional work done to it, we'll be able to be more responsive to that now. Brian Donahoe, Information Technology Manager, Kraft Power