Design, Storage and Handling Offer Greater Support with Fieldpoint’s Field Service Software

When Design, Storage and Handling (DSH), an industrial storage and handling warehouse organization with 25 years of providing highly engineered material handling solutions, needed a better way to manage their technicians and billing through their service department, they turned to Fieldpoint’s field service management software to better track service history on their equipment, and to do proper billing procedures for their technicians.

The Company

Headquarters: Fredericksburg, Virginia

Industry: Industrial Equipment

Financial System in Use: Microsoft GP

Fieldpoint Users:

Fieldpoint Applications: Work Orders, Microsoft GP Integration, Contract Module, Preventative Maintenance Scheduling, Inventory Integration

Challenges

• Limited visibility into service history
• Took more than a couple of weeks to produce invoices
• Extensive time administrating service technicians and contracts
• Manual data entry led to redundancies with financial entries

Solutions with Field Service Software

• Service history is now at their fingertips
• Click of a button invoicing production
• Improved utilization of technician administrative time
• Completely streamlined service to financial integration
• Proactive services and support from the implementation consultant