HVAC field service organizations are under plenty of pressure in today’s competitive service industry, as more companies are entering the space, new technology is being developed and deployed and customers have higher expectations for service than ever before.
There are plenty of things that HVAC organization do right, but there are also a few mistakes they are making that are costing them customers, time, and revenue, and HVAC field service software is offering a solution to cure all the problems that HVAC have in this new competitive landscape. Here are just a few of the mistakes HVAC organizations are making and how a HVAC field service management software can help.
Mistake: Losing Sight of Customers
The most important thing to any HVAC field service organization is their customers. Without customers, you have no business. But sometimes we lose sight of the customers when we are focused on driving profits, when reality is, you drive profits from satisfied customers. The most profitable customers are generally the ones who have been with you for a long time, and it’s shortsighted to make decisions that chase profit, as opposed to a positive customer experience.
To improve the customer experience, invest in an HVAC field service software that can support any preventative maintenance contracts. The last thing you want to do is miss a service call, so with work order automation, ensure that all your work orders for PMs are created, with applicable checklists for inspections, so your dispatchers can make sure the call is scheduled on-time, sticking to the contract you and your customer signed.
Mistake: Not Investing in HVAC Field Service Software
As technology in the industry changes, so to must the companies involved. HVAC field service software is used by many in the HVAC space, and it’s a mistake for organizations to not be using what their competition is using a thinking they can maintain the same levels of customer satisfaction and high service call numbers by doing things the old fashion way.
With HVAC field service management software, you’ll have access to plenty of work order management tools, mobile field service apps, dispatch software, and powerful reporting and analytical tools to help boost your revenue. What HVAC field service software does is remove the time consuming manual process of your organization, either with paper work orders or whiteboards for scheduling, and replaces them with a fully automated system that can ensure fast service and a more efficient workforce.
Mistake: Not Understanding What Makes You Great
Some organizations say yes to every service call they can take. But that might not be their bread and butter. There is that notion that not all revenue is good revenue, because the margin on it might not be enough to warrant having a technician go out of their way to complete a service call and take them away from doing the things your HVAC organization is known to do.
But if you still want to tap the potential of new markets and services, without taking away from the main source of your revenue and tying up your technicians, you can always look at subcontractors to fulfill additional opportunities, and you can manage them all in an HVAC field service software. Like any in-house technician, schedule and dispatch work orders to them in the field and send to the mobile field service app for detailed instructions on the call. Work orders can be completed quickly, returned to head office, and vouchers created to pay the subcontractor, all from within one software solution.
Mistake: Not Keeping an Eye On Your Data
Data is an important part of any field service organization, and can be the deciding factor in many situations, or help you change your organization to minimize any revenue leakage, or dispatching techniques that may be costing you time and money. But your data is only as good as how recent it is, and if you’re trying to make business decisions with data that is weeks or months old, you’re always playing catch-up to the problems in your organization.
With an HVAC field service software and a business intelligence module, you’ll get real-time data, straight from the field, at your finger-tips. And with the ability to customize the data, build reports and dashboards, you can have the data speak to you the way you want it to, helping you narrow down as many problems as you can, while giving you the ability to make real-time business decisions that will have meaningful impact on your operations.
HVAC Field Service Software Fosters Productivity
When it comes time to think of how to make your organization more productive and more efficient, it should start with a software solution that will help improve what you do first and foremost – field service. HVAC field service management software comes with the tools you’ll need to foster the productivity your HVAC organization will need to drive against the competition and open new streams for future growth.