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How Is New Headset Computer Like ‘A Second Brain’ For Field Service Technicians?

Imagine a head-mounted computer visually guiding field services maintenance workers through the repair process for a specific machine.

It’s not a scene from the latest sci-fi movie. Rather, it’s a peek at what could be possible with Motorola’s new HC1 headset computer, according to an article on the DC Velocity website.

“When the user pulls on the device’s black web-like cap, it’s almost like putting on a second brain,” the article explains. “A video camera nestles against the temple, an earpiece sits next to the ear, and an optics display pod rests just below the line of sight.”

It’s the display pod that makes the HC1 no ordinary headset. Through the pod, the user is able to see maps, schematics and other information normally accessed through a mobile device, like a smartphone or tablet computer. Voice commands and head gestures allow users to navigate through the documents.

An increasing number of service providers are giving mobile devices to their technicians with field service software loaded on it. It displays site locations, problem descriptions and detailed equipment information. If the system is online, companies can communicate information to a remote expert.

Here’s the question: Why not transmit pictures or videos to improve time to fix? Mobile devices are not just about smartphones anymore; they’re about tablets and ultrabooks. You can’t do everything on an iPhone.

This headset idea lets the users see maps and manuals, which could be helpful for field services technicians. They can have their hands free with a schematic in front of them. It’s a great idea.

The headset includes an optional camera for transmitting pictures or videos, the DC Velocity article explains.

“The field person could snap a picture and send the image to the remote expert,” says Nicole Tricoukes of Motorola Solutions. “Then, the expert could annotate the image like a football play and send it back to the field associate.”

Source: DC Velocity, December 2012

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