One of the hardest hit areas in the economic downturn and slow upswing has been the construction industry.
An article on iSqFt suggests it’s imperative general contractors and subcontractors do their best to present solid bids to clients. And with stiff competition in the market, the one thing a contractor has that may be better than its price point is its reputation.
Part of getting a good reputation involves tracking how well you are doing on your jobs. That means tracking your bids closely while you’re executing, then reporting those findings back to your customers on a regular basis. Even better is using job costing software that allows customers to access portions of your project through an online project portal. This way, you can show them how on-budget you are and display the trades you’ve assigned and the expected completion deadlines.
As the iSqFt article mentions, building your reputation is much more than just handshakes and completing quality work, though that last item is pretty important.
Job tracking and costing systems also provide access to change orders so customers can evaluate and approve or enter further feedback. The key is to make doing business with you as easy as possible, and that will improve your reputation, and by proxy, your business.
Source: iSqFt, July 2012