Meeting the Need for A Streamlined Process
With Hartwig’s team of more than 80 technicians ready to support their customers with Fieldpoint’s field service software and mobile app, their service operations have been streamlined, providing a reliable system for the technicians to get their information and data back to the main office, while offering an easy to use solution through mobile devices.
“It’s more about the ability to cut through some of the requirements and make it easier for our service team,” said Machlus. “The process is more streamlined. It met the needs of the service managers. We are very pleased right now with all that’s happened and what we’ve got.”
- Needed a feasible easy to use system
- Simplify the amount of information from service teams in the field
- Mobile solution
- Streamline system for service, work order management system and integrated accounting
- Mobile field service app for technicians to input information, time sheets, quickly