For those in the fire and life safety space, delivery of those inspections is a vital part of their everyday tasks. A regularly maintained schedule of inspections can make certain that problems are preventative, rather than reacting to what could be a serious life threatening challenge.
That’s where adding mobility from a field service software can not only guarantee nothing is missed on an inspection checklist, but also that it is returned to the customer in a timely manner to ensure proper code compliance is followed. Rather than using a paper checklist that would require manual data input back at the head office, running the risk of losing potential critical information about a life-saving system, an inspection can be done with a touch of a button using mobility functions in the field service software via a field service app.
While speed is a benefactor of a mobility approach, so too is efficiency and, perhaps most importantly, certainty that the correct equipment is on-site and being inspected. Barcoding of equipment allows for a technician to scan the equipment, such as fire suppression equipment, and log an individual maintenance report for it, guaranteeing that the right equipment is being looked at, while also leaving a legacy trail for future inspections with a detailed history of any maintenance that was required.
Delivering exceptional caliber service in a field that has potential human consequences leaves little room for error. Having a planned service maintenance agreement schedule in field service software will make sure that each inspection is pre-scheduled and will provide the technician with the checklists they need for the job, and the tools he will require to do it. It ensures accuracy in every report, with a standardization that is set from the beginning and repeated at every inspection.
Advantages of Implementing Field Service Software
- Mobility with inspection checklists – Ensure nothing is missed on an inspection with a checklist that requires action to move on to the next item. Require notes and photos to complete a desired part of the checklist before moving on.
- Barcoding – Tag each piece of equipment with a barcode to ensure no piece is missed during an inspection, while also giving a detailed history of any maintenance issues for future inspections.
- Reduce liability – Demonstrate a technician has been to each device and that all records are in order and facilitate code compliance.
- Create a history – Keep all fire and life safety inspection checklists for quick reference, either by clients or by technicians performing an inspection months later, giving them a detailed history on issues in the past.
- Scheduling – Create a service maintenance agreement roster that automatically schedules the technician and provides them the proper documents needed to complete the task.