Field service management is expected to reach $4.16 billion by 2025, a significant growth from the $1,725.8 million value in 2016, according to Grand View Research Inc.
With growing operations across different industries, including oil field operations, oil and gas, construction and energy and utilities, as well as increasing use of smartphone devices, and rising demand for better organizational efficiency and reduced cost of operations, field service will see exceptional growth with the adaptation of new technology.
Field service management software has advanced into cloud-based services and supports the integration of other ERP and CRM software which will increase their use going forward, as field service organizations look to streamline their service and accounting departments and minimize the amount of administrative staff needed to complete tasks.
Mobile field service software is the most preferred solution moving forward by all industries, as it helps in the maintenance of field work by technicians, aids in faster and more comprehensive reporting, makes receiving alerts easy, and allows for visibility into the performance of individual technicians.
Reduced deployment costs and speed of deployment are pushing many in the healthcare, IT Services and HVAC industries into cloud-based field service management software solutions, while many varying sizes of organizations are moving to a field service software to manage their growing field of technicians and employees.
Field Service Management Software as a Complete Solution
Many are turning to field service management software for a solution that solves multiple problems. Organizations across many industries are wanting a software that manages their workforce, inventory, customers, service contracts and, of course, their field technician’s schedules. All while being able to execute their operations with a mobile field app.
Through integrations with various CRM and ERP systems, along with scheduling and dispatch tools, word order automation, and advancements in mobile field service app features, field service management software is in the realm of a full-service solution that can remove any manual processing, keep work standards high and make billing faster.
With the industry taking a steep climb heading towards 2025, field service organizations are already adopting a mobile field service software solution to get ahead of their competition, while also minimizing their own costs for administrative staff, and taking on more projects, service level contracts and emergency break/fix repair jobs.
The global demand for field service management software will see a change in how service is offered, as the Internet of Things technology is making field service more predictive, as opposed to preventative, and increasing the likelihood of a first-time fix. It’s no longer just a thought for field service organizations moving forward, but rather, turning into a necessity in order to remain competitive.