When field service enterprises choose a field service management software, it’s a digital transformation that offers plenty more than just going paperless, or adding the ability to use a smartphone in the field. It’s a true digital approach to field service operations, and every department, manager, and the technician is going to be affected by the change.
A change to a digital platform and field service software solution can be a drastic change for enterprises that are used to doing things their way. And it’s not being said that your organization can’t do things the way you want to in your software, however, those need to come through customizations and alterations to your workflow and system, and not just because members of your field service team don’t want to accept a switch to a digital platform.
You can’t just look digital when adding a field service management software to your field service organization, but rather you have to be digital, and fully embrace the technology you have purchased and how it will revolutionize your service delivery and help you grow new streams of revenue and cut expenses from the bottom line.
It all starts from the top, as management needs to communicate to their entire field service team how the process will work moving forward, ensuring that everyone is on board and ready to cooperate with the direction the industry is going in. Going digital means less communication between dispatchers and technicians in the field, while also empowering technicians with mobile field service apps that come loaded with features to improve their working environment to increase the speed at which they finish repairs and close out work orders.
Some technicians could be intimidated by mobility and the digital approach the organization is heading in, but with a company culture that fosters the promotion of new innovations in technology and wants to improve the lives of their workers and train them on how to operate their field service software, it will make the transition easier and make your organization be fully digital in short-time.
If you’re going to move to a digital approach with a field service management software, proper planning will ensure a successful implementation. Customizations are limitless, and you can still do things the way you are used to doing them as long as you communicate with your consultant and have them build an integration or a customization that will benefit the entire field service software. Talk to your technicians, your dispatchers, and service managers, and see what their individual needs are and where they could see an improvement by adding a digital field service software.
With proper communication and planning, and trust in the field service management software you have selected, the possibilities are wide open to improve your field service delivery, change your corporate culture to one that embraces innovation, and make your way towards a completely digital field service operation, truly being a digital enterprise, as opposed to just looking like one.